Partshnc Reviews 168

I waited two weeks for them to finally tell me they didn't have the product. Now my client is waiting longer thanks to this company, and yet I have to wait for the refund without knowing if they're going to give me the full amount.

Date of experience: July 02, 2025

Ordered furnace pump for overnight delivery, (no hot water) been a week and still have no pump or refund with no idea when I will receive either.

Date of experience: June 24, 2025

I ordered parts for a Mini Split unit I was repairing. The ordering went smooth. However, after issues with shipping I contacted customer service and they were terrible. Rather than even try to help me they argued with me and said they don’t work after 3pm on normal business days. I ordered the parts at 3:20 and the parts shipped the same day at 6. So someone was working…. Understand that if you order from this company it is a foreign entity mascarading as a US company and providing sub par services.

Date of experience: July 01, 2025

It was easy to get the exact replacement for my mini-split unit. It arrived very quickly! Very pleased with the service.

Date of experience: June 24, 2025

Date of experience: May 27, 2025

Great part and fast shipping. The parts got here before the Amazon parts I ordered.

Date of experience: May 25, 2025

Date of experience: April 28, 2025

Still waiting on the part. I sent an email to request an update but have received no reply as of yet.

Date of experience: April 25, 2025

I found what I was looking for, great service and fast shipping.

Date of experience: April 24, 2025

We did finally get full refund for the part. So PartsHNC did right by us. However, it did take too long. Something that should have been reimbursed withing 1-2 weeks took months. I strongly recommend to check your merchandise before leaving the supplier as getting your money back is a struggle.

Date of experience: December 21, 2024

I use the chat line to make sure I was getting the correct part. The representative I interacted with was extremely helpful and very helpful in making sure I got everything correct for my unit.

Date of experience: March 27, 2025

Parts were as described. Purchase was easily made and arrived on schedule

Date of experience: March 25, 2025

I ordered a part that I didn’t need I tried to return within 30 days was told to request return through email which I was not able to contact with success. Call back and was told since it was over 30 days I would not be able to return part.

Date of experience: March 06, 2025

Date of experience: February 24, 2025

Date of experience: February 24, 2025

Quick shipping, good condition

Date of experience: February 24, 2025

I ordered a part per the part description on the website. When I received the part the specifications were not the same as listed on the website and it would not work with my unit. Upon providing me with a return authorization number I was told I would be charged a 10% restocking fee. I would not have ordered the part if the correct description would have been listed and I received the part per the website description. Quick to ship out and good customer support other than charging a restocking fee for their error in the description. After discussing with customer rep, showing them a snapshot of the website, they are dropping the restocking fee. I’m changing my rating. They were cordial through the entire experience and provided the correct resolution.

Date of experience: January 25, 2025

Date of experience: January 27, 2025

Easy to locate needed parts and fast service.

Date of experience: December 30, 2024

The website was OK and ordering was easy enough. Although the blower module works the blower motor only has one speed instead of the variable it had before. The new module is a replacement part as the original part was replaced with this part number. Is there anything that can be done to get a slower speed?

Date of experience: December 28, 2024