Verified
Great execution on our order. From the time we researched and located partsfe.com to assist with a part, to the time we received the package, everything went well. We received our product in a timel... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
You are one of the few companies that carry what I was looking for. I submitted 2 separate E-mails requesting a receipt. No response. I clicked on a bar that read "Check Order Status or Print Invo... See more
Verified
Sent me the wrong peices in a part then took almost 2 weeks to tell me they wanted the whole part back, I just sourced the correct pilot tubing for a valve from my local supply store. End result no cr... See more
Company replied
Verified
The parts I'm looking for are in stock and ready to ship the day I order them. Can't ask for faster service than that. Also important to me is good packing. My parts arrive without damage because th... See more
Company details
Written by the company
A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.
Contact info
700 Nicholas BLVD Suite 105, 60007, Elk Grove Village, United States
- +1 866 863 0907
- contact@partsfe.com
- partsfe.com
3.9
Great
191 reviews
Replied to 60% of negative reviews
Typically replies within 1 month
Verified
Part delivered on time and priced right.
Part delivered on time and priced right.
Date of experience: June 10, 2025
Reply from partsfe.com
Thank you for your kind words! We're glad the part arrived on time and at a great price. We’d love to serve you again order with us anytime!
Advertisement
Verified
Terrible company don’t buy anything…
Terrible company don’t buy anything form them
Customer service is a joke
2nd day air won’t come until a week later
Date of experience: May 05, 2025
Reply from partsfe.com
Hi,
We sincerely apologies for the delay in delivery, we have shipped your order on time without any delay and you can see that in your tracking.
But somehow this was lost while in transit this was a carrier mistake
later this was delivered even we are surprised how was that happened.
We understand your urgency in the part, we are extremely sorry for that we tried to do a free replacement but somehow there is no stock left in the warehouse.
You are aware of all this issue happened with carrier and it's not fair that you are blaming us
Even we did not expect something will happen with carrier in this manner.
Resolution: Your credit is ready with us and will be initiated within two business day you can see a email confirmation after the initiation.
Verified
The shipment was shipped to my billing…
The shipment was shipped to my billing address rather than to ship address.
Date of experience: April 01, 2025
Reply from partsfe.com
Thank you for your feedback. We would like to confirm that the order was shipped to the address provided at the time of purchase:
Marron Hak
United Technologies Services
11201 Carrington Green Dr
Glen Allen, Virginia, 23060
United States
If there has been any issue with the delivery or if the information above does not match your expectations, please let us know, and we will work to resolve it promptly.
Verified
It was the right parts for my grinder.
It was the right parts for my grinder.
Date of experience: February 27, 2025
Reply from partsfe.com
Thanks for the great review! We’re thrilled the parts worked for your grinder. We’d love to help you again with your next order!
Verified
Great service and responses ability
Great service and responses ability
Date of experience: February 25, 2025
Reply from partsfe.com
Thank you for the great review! We’re glad you received excellent service. We look forward to your next order with us!
Advertisement
Verified
Parts worked great.
Date of experience: January 28, 2025
Reply from partsfe.com
We appreciate your feedback! Happy to hear the parts worked perfectly. We look forward to helping you again on your next order!
Order next day air
Order next day air, but take six working days received, called again and again, I receive $8 for my lose of shipping different, the company blame UPS
Date of experience: January 20, 2025
Verified
The part I ordered was exactly as it…
The part I ordered was exactly as it was advertised, and it arrived quickly.
Date of experience: January 07, 2025
Reply from partsfe.com
Thank you for your kind feedback! We're thrilled to hear the part met your expectations and arrived quickly. We’d love to assist with your next order—please don’t hesitate to reach out!
Verified
Called early a.m
Called early a.m. and was assured same day shipping. Took three days to appear as track able. Then got week later.
Date of experience: December 31, 2024
Advertisement
Verified
Just getting emails is a plus
Date of experience: December 31, 2024
Reply from partsfe.com
Thank you for your feedback! We’re happy to hear the emails have been useful. We’d love to help with your next order—looking forward to serving you again soon!
Verified
Speed of order processing and delivery…
Speed of order processing and delivery have been
excellent.
Date of experience: December 30, 2024
Reply from partsfe.com
Thank you for the great feedback! We're so happy to hear that our processing and delivery met your expectations. We look forward to serving you again soon!
Verified
Reply from partsfe.com
Thank you for your feedback! We're so glad you're satisfied with the product. We look forward to helping you again on your next visit!
Verified
Excellent customer service.
I liked a lower shipping cost and excellent customer service.
Date of experience: December 03, 2024
Reply from partsfe.com
Thank you for your wonderful feedback! We're thrilled you loved the lower shipping cost and our customer service. We can’t wait to welcome you back for your next purchase!
Advertisement
Verified
Amazing
Amazing! The sizing fit everything was perfect. I’m so happy with my order and arrived super quick too!
Date of experience: November 25, 2024
Reply from partsfe.com
Thank you so much for your kind feedback! We're thrilled the fit was perfect and your order arrived quickly. We’d love to serve you again for your next purchase!
Verified
Super fast service
Super fast service. Called in at 4pm and they shipped it out that day. Thank you
Date of experience: October 25, 2024
Reply from partsfe.com
Thank you for your valuable feedback and time! We're so happy
and thanks for being such a great customer!
Verified
Easy to order and fast shipping
Seamless process, easy ordering, easy shipping and delivery
Date of experience: September 25, 2024
Reply from partsfe.com
Thank you for your valuable feedback and time! Glad to hear that you had a smooth experience! We're thrilled the ordering, shipping, and delivery went so well for you.
Verified
Always top of their game,fast shipment…
Always top of their game,fast shipment and item is what i was expecting to get
Date of experience: June 25, 2024
Reply from partsfe.com
Thank you!
Advertisement
Verified
Reply from partsfe.com
Thank you, Look forward for more orders
worst company
Date of experience: June 24, 2024
Reply from partsfe.com
Hello, We did not find any information regarding your business with us. Can you please provide your order number with us to investigate this further?
Verified
Reply from partsfe.com
Thank you for your valuable feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.