parksleepfly.com Reviews 39,556

TrustScore 4 out of 5

4.1

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Review summary

Reviewers had a great experience with this company. Customers appreciate the user-friendly website, which simplifies the process of booking hotels, parking, and airport shuttles. The platform is praised for offering a variety of options with transparent pricing, making it easier for consumers to find suitable accommodations and services. People highlight the convenience of arranging all travel needs in one place, often at a better price than booking directly with hotels. Consumers value the efficient and punctual shuttle services, as well as the courteous drivers. A significant number of reviewers mentioned positive experiences with hotel staff, particularly their helpfulness and professionalism. However, some consumers reported issues such as rooms not being properly cleaned, discrepancies in reservations, and shuttle delays. While the booking process is generally considered easy, there are mixed opinions regarding hotel quality and specific amenities.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Coming up to Atlanta the day before made our travel day stress free. The room was clean and comfortable. The staff was nice and got us to the airport in the morning on time! A little confusing when we... See more

Rated 5 out of 5 stars
Verified

Super easy - specified cost for the number of days. The park-and-fly rates used to be posted on all the major booking sites but are not anymore! You saved me having to call a hotel directly, figure... See more

Rated 4 out of 5 stars
Verified

Easy to reserve BUT it said my senior discount code was out of the window and not valid. Kind of disappointing since I do have the age but made the reservation anyway since I need to park, sleep and f... See more

Rated 4 out of 5 stars
Verified

We have used Park Sleep Fly several times. Booking is easy. I wish there were more hotels that offer 24hr airport shuttles. If you have an early international flight, you're options are very limited.... See more


Company details

  1. #173 of 204 best companies in Travel Agency

Free Cancelations

Free Cancelations

We understand that sometimes your travel plans change. You can cancel your reservation at any time without a fee from ParkSleepFly. Please note, failure to cancel in accordance with hotel policy may result in a no-show penalty equal to the full price of the package. ParkSleepFly regrets that we are unable to waive or negotiate this penalty, as it is a matter of hotel policy, rather than that of ParkSleepFly.

Contact info

4.1

Great

TrustScore 4 out of 5

40K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars
Verified

NEVER AGAIN

Was charged for a reservation that was never made. I end up spending more going directly through the hotel. The customer service help email SUCKS! I sent several messages with no reply, they don’t have a number you can call smh

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

Coming up to Atlanta the day before…

Coming up to Atlanta the day before made our travel day stress free. The room was clean and comfortable. The staff was nice and got us to the airport in the morning on time! A little confusing when we came back from our trip to get the transport back to the car but I recommend calling them before you leave baggage claim that way you know where to meet before you walk anywhere in the airport!

Date of experience: June 27, 2025

Rated 2 out of 5 stars
Verified

Hmmm

You sent me an email with a discount. I applied it. But the final transaction didn't reflect the discount.

Date of experience: July 02, 2025

Rated 4 out of 5 stars
Verified

Easy to reserve BUT it said my senior…

Easy to reserve BUT it said my senior discount code was out of the window and not valid. Kind of disappointing since I do have the age but made the reservation anyway since I need to park, sleep and fly!!

Date of experience: July 04, 2025

Rated 1 out of 5 stars
Verified

Reservation didn’t exist. Still charged twice

Reservation for our last night at the hotel for our return trip did not exist in the hotel system and would not pull up with last name or confirmation number with park sleep fly. Hotel charged us for an additional night on top of what we already paid through park sleep fly.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Easy to Book

Booking our hotel and parking stay was easy. We were able to review many locations to find the best fit for our family.

Date of experience: June 26, 2025

Rated 5 out of 5 stars
Verified

The website is very easy to use

The website is very easy to use. I appreciate that it gives the options of park and stay before and/or after the travel. I called the hotel to confirm that this 3rd party company is legit.

Date of experience: July 03, 2025

Rated 1 out of 5 stars
Verified

Refund promised but now communication ignored

I had to cancel trip because flights were canceled from the weather. I have been waiting since December for a refund. I was getting text it would be returned and after Many more requests from me there isn’t any acknowledgment from the company at all!

Date of experience: December 02, 2024

Rated 2 out of 5 stars
Verified

The website interaction was horrible!

The website interaction was horrible!! I attempted at least 8 times if not more to book a reservation and every time received error msg “recaptia failed” no matter what I tried. I used my phone, my iPad, my laptop, my husband’s work laptop etc. I was finally able to make a reservation two days later from work.

Date of experience: June 30, 2025

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