Padel USA Reviews 176

Date of experience: June 30, 2025

Best prices available in the US market, customer services is off the charts, I would buy my future equipment from here

Date of experience: May 27, 2025

Quality products at the right price; fast delivery.

Date of experience: May 26, 2025

I recently ordered an item from Padel Store and unfortunately, my experience was far from satisfactory. The delivery was significantly delayed without any clear communication or updates. When I tried to reach out to customer service for assistance, I was met with an automated AI response that didn’t address my concerns or offer any real help.

As a paying customer, I expected timely delivery and at least a basic level of human support when issues arise. This experience has left me frustrated and disappointed. I hope the store takes this feedback seriously and improves both their logistics and customer service processes.

Date of experience: April 29, 2025

I had a great customer experience with this company. I ordered two items separately on a weekend and later realized that I could have had free shipping on both had I combined them.

Responding to my message on Monday, the company pulled and combined the orders, giving me free shipping.

I love my new racquet!

Date of experience: April 04, 2025

Date of experience: May 06, 2025

Very unfriendly system

Date of experience: April 28, 2025

Amazing!!
They helped me with everything. Perfect service!
100% recommend

Date of experience: April 28, 2025

I bought a NOX racket from Padel USA, and it broke after just 3 months of normal use. The break was clearly from the inside out — a textbook warranty issue. Since they advertise warranty support for 6 months right on their website, I figured getting a replacement wouldn’t be a problem. Turns out, that’s not the case at all.

Apparently, Padel USA doesn’t have any real connection with NOX — and honestly, I’m starting to think they don’t have solid connection with any of the brands they sell. So if your racket breaks or has any issues, don’t count on them to help. They offered me a small discount on a new (overpriced) racket instead of actually backing the product they sold me.

Craig from their team tried to be helpful to an extent, and I understand since he is not the one running the show, but Sam, the one who does, was super unprofessional and came off really cocky. Not the kind of attitude you expect when you're dealing with a warranty issue.

Long story short — I wouldn’t recommend buying from Padel USA. If something goes wrong, they’re not going to have your back. There are way better places to get your gear where they actually care about customers.

Date of experience: April 21, 2025

Date of experience: March 28, 2025

Fast delivery, good price, good quality

Date of experience: March 26, 2025

Last year, I bought a racket and shoes from them. A few months later, the racket broke due to a manufacturing defect. Craig, who helped me with the initial purchase, was also able to solve the issue and honor the warranty. Since I was not in the United States, I couldn't receive the replacement, but the team was very understanding and waited as long as necessary until I could send it to a friend.

I'm more than satisfied with the experience I had with them, I highly recommend buying from them!

Date of experience: February 05, 2025

Amazing customer support! Replied fast and were looking for ways to accommodate my specific delivery requests. Moreover, they have the best and most up to date Padel inventory in the US, so I super recommend!

Date of experience: February 27, 2025

I've purchased from Padel USA and love their site, their service and their attentiveness to "the customer". I will continue to have Padel USA be my top source! Keep up the good work all!

Date of experience: February 26, 2025

Delivery on time. I have an enquiry and they responded. Lot of skus

Date of experience: January 28, 2025

I won a giveaway and spend a lot of time without contacting me. They said worldwide and then said it was a mistake. They should ask of I wanted to pay the shipment or if I have someone who could receive it in the USA. Beside that, when they contact me they were super friendly and very fast on the shipment . Be more transparent about your delivery and giveaways

Date of experience: January 28, 2025

Great selection of equipment and excellent, helpful service. Very good pricing.

Date of experience: December 18, 2024

You guys had exactly what I was looking for. The shipping was pretty fast!

Date of experience: December 17, 2024

Great service and delivery. My question was answered quickly and honestly. I appreciate that. My order was processed quickly after that.

Date of experience: December 11, 2024

Read the reviews on the padel, price was within my budget, order was correct and shipping was fast. Usually don’t subscribe to websites, kept them and will order for all my padel needs

Date of experience: December 09, 2024