Verified
One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
I was assisted by William Boyce. When I submitted my application online, few minutes later, I received a call from Ownup rep. William was very meticulous in explaining me the process, making sure my i... See more
Verified
Jenn is fantastic to work with. She is responsive and makes it easy for the buyer. The lenders that own-up works with consistently provide the best rates and they are also very easy to work with. Over... See more
Verified
Before going to Own Up, I received quotes from two different lenders. Own Up beat these quotes by a large margin on both rate and closing costs. Upon bringing this to another lender, they said they co... See more
Company details
- #2 of 6 best companies in Mortgage Broker
- #50 of 207 best companies in Alternative Financial Service
- #71 of 205 best companies in Financial Consultant
- #6 of 20 best companies in Mortgage Lender
- #82 of 253 best companies in Non-Bank Financial Service
Written by the company
Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.
Contact info
50 Milk Street 16th Floor, 02108, Boston, United States
- hello@ownup.com
- ownup.com
4.8
Excellent
301 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
Very informative about my concerns
Very informative about my concerns
Date of experience: July 05, 2025
Verified
Exceeded Expectations
Own up was extremely helpful in connecting me with the best mortgage quote. Even more important was the service I received. The person I spoke with went out of their way to provide me with info I didn't even know I needed. Super helpful!
Date of experience: June 26, 2025
Verified
Jenn is fantastic to work with
Jenn is fantastic to work with. She is responsive and makes it easy for the buyer. The lenders that own-up works with consistently provide the best rates and they are also very easy to work with. Overall own-up offers the best service possible!
Date of experience: June 23, 2025
Verified
One stop shopping
One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure I was considering all my options. Own Up provided me with multiple options to structure my refi. They answered all my questions. Liv was very knowledgeable responsive and an excellent proactive communicator.
Date of experience: June 23, 2025
Verified
Lesley Rightmire top notch
Lesley Rightmire seemed like she wanted to help me as mush as she could and was very informative. It was just a top notch couldn't ask for better.
Date of experience: June 21, 2025
Verified
Own Up is the final boss when it comes to shopping home loans
Own Up actually, stay true to their promise. 1.You dont pay to get offers 2.They get you the best rates 3. Their Customer Service is excellent
4. They are extremely prompt. 5. No hard hit to your credit report. My agent was Olivia. She was very professional but personable. I felt heard! She got me signed up super quickly, and I got an offer within minutes. I was pleasantly surprised. They tailored my application to my exact request.
Date of experience: June 20, 2025
Verified
Quick and easy
Quick and easy. The staff was very knowledgeable and got me the information I needed expeditiously. I will recommend "Own Up" in the future
Date of experience: June 20, 2025
Verified
I didn't qualify for support from your…
I didn't qualify for support from your team, but I was referred to another organization that specializes in helping people like me, and they gave me great support.
Date of experience: June 11, 2025
How many stars will I give OwnUp
The experience was great, fast and professional, William Boyce was very professional and attentive and connected me with a company right away.
Date of experience: May 03, 2025
Verified
I highly recommend Own Up!
I was assisted by William Boyce. When I submitted my application online, few minutes later, I received a call from Ownup rep. William was very meticulous in explaining me the process, making sure my info was accurate. He gave me the idea of asking for a GFE as well which I didn’t know it existed. What I loved in our 20 mins call is that William was extremely transparent with me and he made sure I understood the whole process of applying for a loan and looking for a house. He started by saying “I want you to grab a piece of paper and a pen”, that is when I knew I was dealing with someone who wants the best of my interests.
Date of experience: May 23, 2025
Verified
Own up made our mortgage finding easy
Own up made our mortgage finding easy. It was quick and simple process. I received call right after I did the questionnaire. William was very thorough and helpful. Answered all my questions patiently and made sure I understood the process. Transition to the LO was smooth.
I highly recommend own up.
Date of experience: May 05, 2025
Verified
Great Customer Service
Customer Service was great. Olivia L. was very knowledgeable and informative. I would definitely use this service again.
Date of experience: May 04, 2025
Verified
Clear and concise
Clear and concise with the information. No personal security information was given or needed.
Explained and knowledgeable.
Date of experience: April 09, 2025
Verified
This is the one stop shop we needed
D. Brown was great to work with and ending up going with the first lender we connected with and had a great experience there as well.
Date of experience: April 11, 2025
Their advertisements made it sound like…
Their advertisements made it sound like I could compare rates online. That is NOT the case. I was hesitant to give out my phone number and now I've had 3 phone calls and 2 texts in the last hour. This is not what I was looking for and don't appreciate multiple people calling me after I told the 1st one that I just wanted to compare online quotes because I already have a pre-approval.
Date of experience: April 08, 2025
Reply from Own Up
Michelle,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, as our mission is to deliver a transparent and stress-free mortgage shopping process. It’s concerning to hear about the multiple calls and texts you received, and we’re grateful for your openness in bringing this to our attention.
We’ve tried to locate your account but haven’t been able to with the details provided. To help us better understand what happened, we sent you an email via Trustpilot requesting additional information. If you could kindly respond to that, it would allow us to properly investigate your situation and determine if these communications were connected to our service.
Your feedback is incredibly important to us, and we’re committed to getting to the bottom of this. If you would prefer, you can reach out directly to our team at csteam@ownup.com.
Sincerely,
Customer Success at Own Up
(e) csteam@ownup.com
Verified
Responded quickly and made follow up…
Responded quickly and made follow up contact to check on status
Date of experience: April 02, 2025
Verified
No Brainer
So grateful to have entrusted our Lender search to Own Up. Would recommend them to anyone. The process was seamless. They were extremely attentive and in no way pushy. I felt as though we had someone in our corner who shared our goals in finding a great Lender and Home. We were able to secure an outstanding rate in less than a day. Using Own Up is a no brainer, and I will not hesitate to utilize them if the time arises in the future.
Date of experience: March 29, 2025
Textbook Bait-And-Switch
The website claims they don't do random phone calls and spam emails. I finished the initial survey and all I get is a notification that I'll be getting a call from a random bank I've never heard of. I'm not interested in this, but there was no request and no way to cancel it. I feel very manipulated.
Date of experience: March 23, 2025
Reply from Own Up
Hi Paul -
Thank you for your review and I'm sorry that your expectations weren't met. As our Director of Sales explained when he reached out, Own Up offers multiple experiences based on your scenario and our concierge availability. You were presented with our digital experience which includes matching with three prospective lenders, all of which offer competitive rates for your scenario.
To assure that our shoppers needs are met, especially in the case when a shopper has an accepted offer and may have time pressure associated with their transaction, we have one of our lenders reach out while maintaining the shopper's ability to opt into additional lenders. We also offer all of our shoppers the ability to speak with our concierge team if they would prefer.
Our privacy team has removed your information from our database and all of our lender partners will do the same upon your request. We wish you the best of luck with your transaction and thank you for your feedback.
Best regards,
Customer Success
Own Up
Verified
Own Up Makes It Easy
Own up makes finding a mortgage easy. They find the best rates. We easily created our pre-approval letters online anytime we needed one. They are so responsive and helpful.
Date of experience: February 20, 2025
Verified
Do not miss out on using them for your home needs
Own up is the above and beyond level of helpful. They link you up with the best mortgage company, real estate agent, and take all of the stress of wondering if you picked the right people. They are amazing! I’m saving so much money in the home process because of who they picked for us!
Date of experience: February 21, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.