ŌURA Reviews 2,521

Very quick and forward response with enough detail to understand options

Date of experience: July 06, 2025

Ring had faulty battery and Oura was able to diagnose remotely and immediately shipped out a replacement. Great company that cares about its customers.

Date of experience: July 06, 2025

I was having an issue with my ring so I was able to go through the app to contact customer service and although it said I should receive a response within 24 hours I received it within eight. The person was helpful, extremely friendly and was able to resolve my issue quickly. I would highly recommend Oura rings. Just got

Date of experience: July 05, 2025

Had trouble with my Oura battery which Oura support promptly resolved. I’ve been using Oura ring for several years now and rarely call for support but when I did they did not stop helping me until they resolved the issue. I think Oura ring is the best of its kind in giving the sleep insights I need, way better than others I’ve tried.

Date of experience: June 07, 2025

I asked for a change in my order. In the very quick response, Oura was friendly, cooperative and gave back the difference in amount immediately.
I was very impressed

Date of experience: July 05, 2025

The ring is amazing! The app is super intuitive!
Besides that, I got a problem with the battery after 2 years and I got an instant replacement of the ring, after the team had done a quick diagnostics over the cloud. So easy and simple!

Date of experience: July 04, 2025

I love my Oura ring, so was annoyed when, after a few months, the battery started losing power quite quickly. I asked a question about it on the app, and within minutes they’d checked my data and identified the problem and, two days later, are sending me a brand new replacement. All the communication was prompt, apologetic, charming and faultless. I’ve honestly never experienced such fantastic customer service.

Date of experience: July 04, 2025

I was very impressed with how quickly I received a response and a solution. I reached out on a holiday week, fully expecting to not get a response until next week. Customer service reached out with a resolution a few HOURS later. Thank you!

Date of experience: July 04, 2025

I absolutely love my Oura ring for its functionality and style! I have been wearing it since 2022, 24/7. I originally bought it as a less bulky device to wear while sleeping so I could track my sleep. I now also use it to monitor my activity, cycle and stress. The daily readiness score is a helpful reminder for self-care to maintain overall well being. My ring was always reliable and only required charging every couple of days. When the battery stop working Oura's customer service was outstanding and I was sent a replacement in a couple days (and I live in Canada). I cannot say enough about this product and company, and encourage others to wear an Oura ring whenever I get the chance!

Date of experience: July 05, 2025

I have purchased three Oura rings since they first came out and will continue to use and support Oura. The technology continues to improve and the support is above and beyond everything else on the market! Thank you for your life-changing product and backing it up with great customer service!

Date of experience: July 04, 2025

The Oura Ring has helped me better understand how my body works and become more aware of its needs.
By seeing detailed data on how my lifestyle affects my health, I’ve learned to find balance in my daily habits and routines.

Whenever I needed support, the Oura customer care team was always helpful and responsive.

I definitely recommend the Oura Ring as a powerful tool to support and improve a healthy lifestyle.

Date of experience: July 05, 2025

Impeccable customer service and support. My ring charger didn’t seem to be working but customer service determined it was my ring. They replaced it without difficulty. I chose a size larger but it didn’t work well so they exchanged for me too.

Date of experience: July 04, 2025

I've had my Oura Ring for a while and still, after some time, they replaced it when I was having issues with its battery... You just don't see that level of customer service anymore!

Date of experience: June 29, 2025

I was having issues with my ring recharging and the customer service was outstanding!!! I couldn’t ask for any quicker response time and resolution of the issue.

Date of experience: July 04, 2025

I've been using this system for many years. The folks at Oura have consistently produced a high quality physiological monitoring device with accompanying software that is easy to use and much more powerful than platforms that are much larger and more bulky. I've used several watch based systems and none are as accurate or as convenient as the Oura system. As a Biofeedback professional, I highly recommend it!

Date of experience: July 04, 2025

I love my Oura ring, it's helped me track my cycle naturally. I am pleased with customer service, when the battery life seemed to be affected, they replaced it immediately at no cost to me.

Date of experience: October 10, 2024

Super fast response to my questions and enthusiastic support team. Really great customer support experience.

Date of experience: July 03, 2025

I had an issue with my "ring" and the response was immediate and resolved the issue immediately. Very happy with Oura's customer service.

Date of experience: July 03, 2025

I had an issue with my ring’s battery, which needed to be charged every day. As soon as I contacted Oura’s support team, they quickly identified the problem and sent me a brand-new ring. That’s what I call excellent customer service. Thank you, and congratulations to the Oura team!

Date of experience: June 30, 2025

Their ordering system accepts PO Boxes but they use fed ex who will not deliver to a PO Box. Customer service is horrible. You have to e mail and it takes days to get an answer back from them. I ordered my rings a month ago and do h
Not have them for my wife and I yet. I would rate ZERO STARS but the review platform will not let me do that. There is no place to call and talk to someone about yiur issues. I will never order from them again. I ordered on June 7 2025 and its now July 2 2025 and I have no rings

Date of experience: June 07, 2025