opticsoutfitter.com Reviews 47

Excellent customer service, Thank You Ron Menchero. When I spoke to Ron it was just for having scratches repaired and I was pleasantly surprised how easy he made it. I was a compilating a new style and it didn't take much to decide on a second new pair. I was that pleased with the first pair I had purchased 2yrs ago and just hope I'm as pleased with the new style. I'm confident customer service will take of any issues.

Date of experience: June 10, 2025

Beth assisted me and her service is very good. Thank you

Date of experience: June 08, 2025

Ron was very helpful and helped me get my new sunglasses ordered right away.

Date of experience: June 07, 2025

I was hesitant about buying from a place I had only heard about on line. That was unwarranted as Ron and everybody else came thru big time. The purchase, instructions, customer support has been exceptional in today’s world of customer no service. The fit, feel, quality is great. Would recommend and purchase again when my vision changes. Thanks Ron and all the good folks at Opticsoutfitter. Jack

Date of experience: June 02, 2025

The at home try on kit made the process smooth and helped us decide on the best fit glasses for our son. Beth was incredibly helpful through the entire process.

Date of experience: June 07, 2025

Beth was very helpful and professional. Great service on a warranty item.

Date of experience: June 02, 2025

Optics Outfitter provides incredible customer service. I was apprehensive about ordering glasses online but the experience is well thought out and you are able to connect with real people throughout the process from ordering all the way to refunds. Beth recently helped me resolve an issue with a refund quickly and over a weekend - I sent one email and she had my refund processed within a few hours and had updates from her along the way. Thank you Beth! All online retailers should follow this model.

Date of experience: May 31, 2025

The entire process was seamless! They have great communication with their customers via text which makes everything so much easier!. The zipper on the case came broken and no issues replacing it, no questions asked. All via text. Highly recommend for you sport goggle needs!!

Date of experience: June 02, 2025

This is a terrific company!
I made a mistake and ordered the wrong merchandise and didnt realize it for a while. I didnt thing theyd even consider and exchange...
I reached out to the customer service department and had a response immediately, a friendly representative was eager to help me and sorted everything out seamlessly. I will be back to this site for all of my Optical needs. I recommend you do too. GMN

Date of experience: June 05, 2025

Beth was very friendly and willing to let me change my order and still offered a discount. I have purchased 2 frames and many lenses in the past from opticsoutfitters.com all with RX lenses. I had eye surgery and now do not need RX lenses. Thank you Beth.

Date of experience: June 04, 2025

Very easy to get a hold of a human over the phone and had great experience talking to Beth getting recommendations and she was kind enough to give me a big discount to make the glasses more adorable 🙏

Thank you Beth!

Date of experience: June 02, 2025

Beth was great on making sure all information for my son’s prescription was right before submitting the information to production to have his glasses made. Thank You Beth

Date of experience: June 02, 2025

Beth was great... attentive, and helpful!

Date of experience: May 30, 2025

Riza is super helpful and kind, very fast response to my questions and made the order process easy. Overall, customer service is outstanding! Thank you; Riza!

Date of experience: May 30, 2025

I was looking for a pair of glasses to wear during hockey and was having trouble finding something suitable. A Reddit post pointed me to Optics Outfitters and I was a bit gunshy on ordering online without trying them on, but Optics Outfitters Try-On Box where they send you 4 glasses to try on at a time was a perfect way to get over my hesitation.

I ordered 4 glasses, and they were sent really quickly to me. Ron messaged me to introduce himself and to help take care of any issues. The first thing that I had to ask was if I could keep the glasses a bit longer than the 5 day return period because I wanted to take the glasses to my rink and let me teammates try them on. He said that was no problem and would follow up with me the next day. Everyone at the rink loved the glasses but there were definitely some that fit better than others on my face. I told Ron that I didn't find anything that fit me great, but I did notice some commonalities. Some of the lenses were too close to my face, and some of the temples were too thick to fit in my helmet. These are all problems unique to my head, so don't take that as a general sizing issue. Ron listened to my feedback and said, hey, send back the Try-On set, and I'll send you another 4 that might address your needs. So we did that and I got a new 4 to try on. I took them to the rink again for people to try on and found a set that I liked. I told Ron I had found a winner, sent him my prescription and Pupillary Distance and he placed the order for me. The price was good, especially with the first time order discount code they had at the time.

I placed the order on May 6, and got them May 30th. A bit of a longer turnaround time than I expected, but I mean, they're making glasses.

Got them and tried them on and they fit great and I can see again. I don't know if I can hit the puck, but at least now I have one less excuse.

Date of experience: May 06, 2025

Elizabeth was incredibly helpful in answering questions related to your warranty policy. Elizabeth went above and beyond to provide a quick answer on an issue with a current order. Thanks for all the help!

Date of experience: May 28, 2025

Customer service representative Beth was wonderful to work with. We had a couple of calls to navigate around a supply shortage from the manufacturer. Beth was very responsive, professional, thorough and very helpful in answering all of my questions and working through the supply chain issues to get the order filled expeditiously.

Date of experience: May 28, 2025

I contacted optics outfitter about my RecSpecs warranty for scratches on the lenses. Beth and the Customer Service team overall were very helpful, responsive, and made the process really easy.

Date of experience: May 28, 2025

Fantastic customer service! Beth was super helpful. They made it really easy.

Date of experience: May 26, 2025

I have been a Liberty Rec Specs wearer for a very long time. I recently had Cataract surgery and needed to have new lenses in my Motorcycle goggles. I have been dealing with Robin for two months, and he has been the best and most patient sales rep. Today I recontacted and Robin wasn’t available, but Beth was and took care of my needs very very nicely… thank you both Robin AND Beth,.. I will have more work done on several more (I like my frames very much, and will CONTINUE being a client to a company and a staff that has taken care of me for over 20 years!

Date of experience: May 24, 2025