Outstanding Customer Service! I’m truly impressed with Kits and their customer service. From the very beginning, the team was helpful, kind, and quick to respond. They answered all my questions and... See more
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Verified
It was easy to work with your website. It was easy to upload my prescription. When there was a question, you sent me an email immediately with a phone number to call customer service. The contacts... See more
Company replied
My experience was not ok. Be aware the deal is not as good as advertised.After finding what I thought was advertised as a great deal at $15.95/per box. I bought 4 boxes and When I actually made the p... See more
Company replied
I’ve ordered from Kits a few times, both glasses and contacts. Their customer service is truly amazing! The products are always great, and the price point is way better than a traditional store. My... See more
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Company details
- #13 of 20 best companies in Eye Care Center
- #110 of 729 best companies in Clothing Store
- #11 of 16 best companies in Contact Lenses Supplier
- #22 of 40 best companies in Glasses Store
- #57 of 102 best companies in Pharmacy
Information provided by various external sources
Welcome to OptiContacts.com, America's choice for quality, brand name contact lenses from Acuvue, Alcon (Ciba Vision), CooperVision, and Bausch & Lomb -- all at the lowest possible discount prices available on the net. We sell the exact same lenses that you would receive from your local optical store or doctor's office; the only difference is our lower price. Over 3 million lenses are in stock for quick shipping. Order online 24 hours per day, and get your contact lenses shipped to your door at the guaranteed lowest price.
Contact info
1010 Niagara Street, 14213, Buffalo, United States
- 1-888-678-4201
- service@opticontacts.com
- opticontacts.com
4.4
Excellent
44K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
It was easy to work with your website
It was easy to work with your website. It was easy to upload my prescription. When there was a question, you sent me an email immediately with a phone number to call customer service. The contacts came within 2 weeks. I am still waiting for my glasses.
Date of experience: June 18, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Beware of the old bait and switch
My experience was not ok. Be aware the deal is not as good as advertised.After finding what I thought was advertised as a great deal at $15.95/per box. I bought 4 boxes and When I actually made the purchase there were $99 dollars in processing fees added to my order plus $12.95 shipping fee. The processing fees were more expensive than the contacts themselves which were $65. It seems pretty dishonest. I really feel cheated. I wouldn't recommend buying from opticontacts. There are other contact lense companies who may be a bit more expensive but atleast they are upfront about their prices and don't add excessive processing fees.
Date of experience: June 27, 2025
Reply from OptiContacts.com
We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
Ted and tommy
Shoutout to Ted and Tommy even though the glasses didnt work for me
Date of experience: June 28, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Outstanding Customer Service!
Outstanding Customer Service!
I’m truly impressed with Kits and their customer service. From the very beginning, the team was helpful, kind, and quick to respond. They answered all my questions and guided me to exactly what I needed. You can tell they genuinely care about their customers and go the extra mile to ensure a smooth and personalized experience. Shopping with Kits was a pleasure — I’ll definitely be coming back. Thank you for everything!
Date of experience: June 27, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Buyers beware!
After wearing the Air Optix Hydraglyde's Opticontacts sent me for a day or 2 I noticed I was getting a lot discomfort. Now this isn't common for me because I've been wearing Air Optix for years. So i had a suspicion- why were these contacts so cheap? I got 2 boxes for the price of one.. So I checked the expiration date on the boxes Opticontacts sent me, low and behold, they're a year expired! I will be contacting Opticontacts for a refund and if they try to dispute it, I will be filing a claim through PayPal to get my $ back!
Date of experience: June 26, 2025
Reply from OptiContacts.com
We’re sorry to hear about your experience. Please double-check both the manufacturing date and the expiration date on your contact lens boxes upon receipt. If you suspect any issue, contact us immediately with your order number so we can investigate and resolve it promptly. We want to assure you that all contact lenses we sell are covered under warranty. Your safety and satisfaction are our top priorities, and we stand behind the quality and authenticity of every product we ship.
Fantastic Customer Service!
The contacts I received were different than my prescription and they helped me solve the problem efficiently and fairly. They were very responsive and I would happily order from them again.
Date of experience: June 25, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I’ve had an amazing experience at…
I’ve had an amazing experience at KITS.com. I’ve ordered from them a few times now and they’ve always been great. Their customer service team is top-notch! They always go the extra mile to help you out.
Date of experience: June 24, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I had placed my order incorrectly and…
I had placed my order incorrectly and my customer service rep, Ama, had brought it to my attention. I asked if she could correct it, and she had fixed it for me real quick. Thank you for the great customer service!
Date of experience: June 25, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Above and beyond customer service
I’ve ordered from Kits a few times, both glasses and contacts. Their customer service is truly amazing! The products are always great, and the price point is way better than a traditional store.
My most recent purchase was for contacts, and I made a mistake with the brand. Kits contacted me to say that the order I had placed didn’t match my previous orders, so they just wanted to make sure I hadn’t made a mistake (which I had). Kits suggested the contacts that I always buy, informed me that these were more expensive, and did I want to continue with my purchase? I said yes I did, and thank you for letting me know it would cost more. Then, they offered me a discount, to cover the additional cost of the new contact lenses! Which they didn’t have to do, but was really awesome. I’ll buy from here 100% of the time.
Date of experience: June 20, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Verified
Made a change in my prescription and…
Made a change in my prescription and tried to stop authorship which they did and changed to my correct prescription and placed that order. Was fine and then an authorship came with my old prescription. Customer service sent return label and corrected satisfactorily.
Date of experience: May 19, 2025
Reply from OptiContacts.com
Thank you for your feedback! We're glad we were able to get your prescription updated and assist with the return when the mix-up occurred. We appreciate your patience and are happy to hear that our customer service team was able to resolve everything to your satisfaction. If you ever need further assistance, we're always here to help!
Eyewear priced right
, I just want to take a moment to say that these glasses are great. The prescription was reproduced perfectly and they fit beautifully. I can now read again. And what a bargain. The optometrist tried to sell me a pair of progressives for over $1000, and your price was $186 (tx & ship incl)
Great job guys. Expect my wife to join up and order soon.
Date of experience: June 19, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Received two pairs of designer glasses…
Received two pairs of designer glasses for an excellent price and super fast shipping! Love that there is a Canadian alternative to Zenni.
Date of experience: June 21, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Very deceptive business practice
Very deceptive business practice. They offer low prices, fast affordable shipping, but forget to tell you about the $40 PROCESSING FEE!! $40!! That is more than 1 box of contacts!! I WILL NEVER ORDER FROM THEM AGAIN!! If you have to trick your customers into doing business with you, then that is a company I want NOTHING to do with!!!
Date of experience: June 20, 2025
Reply from OptiContacts.com
We appreciate your feedback and want to address your concerns regarding our processing fees. It's important to note that we display all processing and shipping fees clearly at checkout before placing an order. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.
My Bad
By mistake, I forgot some important details while ordering my glasses. So I reached out asking to exchange them! Not only were the correct glasses shipped the next day, but I didn't even have to go through the hassle of a return! Outstanding customer service!
Date of experience: June 19, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
This is a scam company
This is a scam company! Never received order. Do not order from them!
Date of experience: June 03, 2025
Reply from OptiContacts.com
We're very sorry to hear about your experience. Your original package appears to be stuck in transit, and we've already expedited a free replacement for you. We’re here to make this right.
Service That Gets It Right the First Time
I had an outstanding experience with customer service recently. Quick response, clear communication, and a seamless resolution made the whole process a breeze. Such commitment to customer satisfaction is truly commendable. Thank you!
Date of experience: June 11, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Worst stage!! Nothing worked as expected. so I contacted my profile and got my refund of $27,600.
Date of experience: June 13, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Quick delivery and customer service is…
Quick delivery and customer service is available quickly.
Date of experience: June 09, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
I’m in love with customer service and the customer loyalty
I’m in love with customer service, they appreciate their customers so much I’m truly excited that they have helped me get a replacement to I can see again! It’s nice to know when a company appreciates their customers more than anything and they protect our vision. I’m extremely happy with my service!
Date of experience: June 11, 2025
Reply from OptiContacts.com
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Awful - avoid at all costs
Awful - avoid at all costs. They’ll sell you products they don’t have in stock, take your money in day one, then you wait. Unreliable service, using poor business practices.
Don’t be a fool - use a credible supplier.
Date of experience: June 02, 2025
Reply from OptiContacts.com
We're sorry to hear about the delay. Please contact us with your order number, and we'll make it right. We understand how frustrating this can be and appreciate your patience.
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