Oolactive Reviews 28

I ordered the product in april 1st, And after the first day i reached out to customer support to ask how long the delivery takes, They said 1-2 days processing time and 3-10 days shipping. 4 DAYS HAVE GONE BY AND NO UPDATES, NO NEW ORDER STATUS NOTHING, I REACHED OUT TO THEM ONLY FOR THEM TO REPLY 5 HOURS LATER ASKING IF I HAVE A HOUSE NUMBER. MY HOUSE DOESNT HAVE A HOUSE NUMBER, I WROTE NOTHING ON THE HOUSE NUMBER PAGE, AND THEY DEEMED IT INCOMPLETE. I REACHED OUT TO THEM YESTERDAY AND AM YET TO HEAR A RESPONSE. So they finally Shipped the product, and im recieving it today, 10 days. 10 days!! I am in the eu, and the warehouse isnt even that far from me.

Date of experience: April 04, 2025

This is the second ebike I have purchased from oolactive. I was very impressed with the 1st randride bike and the communication and help from oolactive so I brought another the same.
My wife and I are enjoying having these bikes especially as we live in the hills of northern Portugal.
The bike is very good quality and very well made and handles more like a motorbike than a bicycle.
Thanks again. Highly recommend oolactive.

Date of experience: November 19, 2024

Very good product. Excellent service. I recommend.

Date of experience: November 04, 2024

Super team. Everything was fine for me. Fast delivery, perfect product. Greetings from Hungary

Date of experience: November 01, 2024

Smooth and easy. 🥰🥰🥰🥰

Date of experience: August 13, 2024

Ordered a spare battery for my eleglide electric bike as no where else had any stock,arrived really quickly but box was damaged(by courier) battery was not damaged but key was missing,I contacted oollactive and they requested photos,within a couple of hours they contacted me saying a replacement key was on its way,brilliant customer service and support would definitely recommend

Date of experience: August 05, 2024

I bought an electric bike it arrived quickly and the packaging was great. I had several follow up questions regarding the purchase all were answered quickly, very politely and they worked hard to resolve the issues.

Date of experience: July 19, 2024

This is a very good store. Large variety of products, fast delivery. Everything as it should be! I recommend it to everyone - the bottle is great!

Date of experience: May 14, 2024

The order processed correctly, the order process very fast (I paid by credit card). As for the product itself, no complaints whatsoever - I love the colour of the bottle I bought. I recommend :)

Date of experience: May 13, 2024

I do not know if this company is legit. I bought a few items from their website for my kids, none of them fit even though I bought the correct sizes. There is no phone number so I emailed them to return since they have a return policy, but never heard back. I am now disputing with my credit card company. The company itself doesn't seem legit, else why is there no phone number to contact and why has nobody responded to me? It is certainly not US-based.

Edited to add: They responded finally after over a month and offered $26 back out of the $187 that I had spent. They said it will take too long and shipping is too expensive so I should just give it away to friends and understand them. WTH?? I mean, this is absolutely ridiculous. Do not buy from them. I disputed with my credit card company and got a refund. I would stay away, they are a fraud even though their website says 30-days money-back guarantee.

Date of experience: July 06, 2023

Good service, fast shipping, very quick to reply to emails. We will continue to order products from your company

Date of experience: May 24, 2023

Although the product took such a long time to get to me I am giving the shop a 5 stars because of their customer service. I was originally sent the wrong size item and they responded back in a timely manner and corrected the mistake by sending me the right size and also allowing me to keep the original wrong size that was sent by mistake.

Date of experience: December 01, 2022

What I love the most was, when I said that the jerseys didn’t fit, you told me there was no problem. Just order them again and just paid shipping 😍🙏🏽 and the ones that I order first, I gave it away as a present.

Date of experience: December 22, 2022

I order 2 jerseys over a month ago and even paid the expedited fee. I have sent several emails and have yet to hear from this company.

Date of experience: January 05, 2023

Love the kit! Very comfortable and cute!

Date of experience: October 29, 2022

I believe the time it took to receive my package was too long. I started to feel like i made a mistake ordering. However once i received my package,tried on the cycling kits, I was actually pleased with the product. My overall experience was a positive one!

Date of experience: October 25, 2022

Purchased 2 jerseys. Both were fine material, but one came with a misspelled word. Ask for options, they said on 9/22 they would ship replacement and 2-5 days I would get tracking info. Here we are well past window and no update or response from company.

Date of experience: September 22, 2022

8 days from China to my front door in Canada was astoundingly quick, especially since I didn't pay for extra quick shipping.

The Jersey is well made with sturdy material, not as nicely finished as a Castelli product, but that wasnt what I was looking for. What I wanted was a loud obnoxious easily seen tropical print and I got it. My ONLY beef is that the material isnt as (((PINK!!!))) as I was hoping for.

Date of experience: August 16, 2022

Fast shipping. Good quality. Can’t beat it for the price.

Date of experience: August 05, 2022

Bought this for my husband and all of his bicycle buddies thought he looked OUTSTANDING! Fits great and looks great!

Date of experience: August 05, 2022