Verified
The representative was able to make solving my unique problem easier. He explained how to find a solution and it worked!
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Verified
We use the OnSIP app to make short (less than 60 seconds) video calls between users in our 2 stores. The video and audio quality is very high. The app is easy to use. We would use the Sayso portion of... See more
Company replied
So, tasked with revamping our existing phone extensions and menu options I called Eden Harvest (by the way the best in the business) and he set aside his time for me and helped me walk through each st... See more
Company replied
Verified
I received a very quick and helpful reply to my support ticket. OnSip has many useful guides on setting up SIP accounts. OnSip’s login web portal dashboard is easy to use and navigate and it has a use... See more
Company replied
Company details
- #7 of 21 best companies in Phone and Internet Service
- #2 of 4 best companies in Conference Calling Service
- #25 of 56 best companies in Telecommunications Service Provider
- #3 of 7 best companies in Video Conferencing Service
- #4 of 11 best companies in Web Collaboration Platform
Information provided by various external sources
OnSIP® is a powerfully simple cloud communications service that combines traditional business communication features of a phone system with advanced web calling. We go beyond vanilla phone system capabilities by adding voice and video calling to your website. With OnSIP, you will delight your customers and prospects with instant, convenient, and timely options to talk right from your website.
OnSIP
Written by the company
- We’re making conversations meaningful again.
- OnSIP makes business communications personal, meaningful, and timely. Customers enjoy the benefits of an on-demand communications system with the flexibility to communicate by voice and video on any device or interface they choose. OnSIP is more than your phone system replacement. Your website will come to life with embedded voice and video calling to your sales and support teams. This is the next phase of Internet Communications.
Contact info
55 Broad Street, 20th Floor, 10004, New York, United States
- 1 (800) 801-3381
- welcome@onsip.com
- onsip.com
4.4
Excellent
862 reviews
Replied to 53% of negative reviews
Typically replies within 2 weeks
Verified
Spoofing solution
The representative was able to make solving my unique problem easier. He explained how to find a solution and it worked!
Date of experience: June 30, 2025
Verified
I'm in the U.S so getting no response…
I'm in the U.S so getting no response after 5-6pm it's not ideal.
Date of experience: June 24, 2025
Verified
Great customer service!
OnSIP's customer service helped me a ton with handling voicemails and extensions, considering I'm new to setting up office phones.
Date of experience: June 27, 2025
Verified
What is Onsip?
Date of experience: June 17, 2025
Verified
Always a person to talk to who can walk…
Always a person to talk to who can walk me through my requests.
Date of experience: June 20, 2025
Verified
Very helpful tech support
Very helpful tech support. Knew his stuff.
Date of experience: June 11, 2025
Reply from OnSIP
Michael, thanks for following up with a review here! -Joe
Verified
Overall product is good but the phone…
Overall product is good but the phone app for android could be much better
Date of experience: June 10, 2025
Reply from OnSIP
Richard, thanks for the feedback! Stay tuned, our product is always being improved! -Joe
Verified
The OnSIP app is good, but could be even better!
We use the OnSIP app to make short (less than 60 seconds) video calls between users in our 2 stores. The video and audio quality is very high. The app is easy to use. We would use the Sayso portion of the app, which we've tested and it works well, but we have no one available all the time to answer customer contacts from our website, so we can't use it. The OnSIP app would be even better if it had features like "auto answer in video mode" and "share desktop screens" (so we could see what the other person is talking about when we don't understand). Those additions would make it great. If it had remote control so we could do computer troubleshooting, that would make it stellar. As it is, the app is free to use, but with some enhancements, it would be well worth financial support through a monthly or yearly subscription.
Date of experience: June 06, 2025
Reply from OnSIP
Thank you so much for the thoughtful feedback! I'm thrilled to hear how you're currently using the OnSIP app to stay connected! I'll pass along your feedback to our product team so that they are aware. -Joe
Verified
Great service!
Dave is knowledgeable and always so quick to respond. Very pleased with the assistance he provides.
Date of experience: June 05, 2025
Reply from OnSIP
That's wonderful, Crystal! I'm happy to hear about your interaction with our rep. Thanks for the review! -Joe
Verified
Very helpful!
Date of experience: May 28, 2025
Reply from OnSIP
Awesome, I'm pleased to hear it! Thanks for the review. -Joe
Verified
Reply from OnSIP
Amanda, it's our pleasure. Thank you for your support! -Joe
Verified
The rep was persistent at getting the…
The rep was persistent at getting the issue resolved. Pleasant and knowledgable.
Date of experience: May 30, 2025
Reply from OnSIP
So happy to hear that, Laurie! Thanks for leaving a review. -Joe
Verified
Needs Work
The PC app has problems connecting between caller and callee. I get so many calls every day where the phone rings, I pick it up and all I hear is dead air. The caller sometimes calls back 3 or 4 times before we can both hear each other.
The cell phone app for both Apple and Droids is lacking in consistency. Sometimes it works, sometimes it does not. There are literally times where you cannot use the transfer arrows to transfer a call.
Your customer service is Good!
Date of experience: May 20, 2025
Verified
OnSip is Outstanding
The platform itself has performed well year after year, and the support is just outstanding; quick replies for simple items and real solutions for more difficult situations.
Date of experience: May 27, 2025
Reply from OnSIP
Cheers! Thank you so much for your long-term support of OnSIP, and for taking the time to write a review here! -Joe
Verified
Provided me help and calmed me right down!
JR was helpful and kind and has a hot voice... so soothing, JR you should look into reading for audiobooks. :D
Date of experience: May 27, 2025
Reply from OnSIP
Thanks for following up with a review here, Erica! -Joe
Reply from OnSIP
Hello. What sort of records are you looking for? When you log into the web admin portal, you can download invoices and CDRs. If you need something else, please contact our support team. Thanks! -Joe
Verified
It was useful to dial sip accounts…
It was useful to dial sip accounts extension@domain and now seems to be limited... totally useless now
Date of experience: May 19, 2025
Reply from OnSIP
Hi, Miguel. Have you reached out to our support team about this matter? They will be able to assist. Thanks, -Joe
Verified
Reply from OnSIP
Thanks, Melissa! Our team is here to help whenever you have any troubleshooting or feature questions. -Joe
Verified
Excellent Service
On time delivery of porting numbers and excellent customer service.
Date of experience: May 07, 2025
Reply from OnSIP
Perfect! Glad to hear it, Derek. Thanks for the review! -Joe
Verified
I received a very quick and helpful…
I received a very quick and helpful reply to my support ticket. OnSip has many useful guides on setting up SIP accounts. OnSip’s login web portal dashboard is easy to use and navigate and it has a useful admin section for managing call settings and migrating sip domains.
Date of experience: May 12, 2025
Reply from OnSIP
This is wonderful! Thanks for taking the time to write a little bit about your experience with our VoIP service, Martin. -Joe
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