Online Cycling Gear Reviews 2,051

Well they said dispatched 2-5 days. Ten days later not dispatched. This isn't a good shop I'm afraid. I wish I read these reviews before ordering 🥺
Avoid ---

Date of experience: July 07, 2025

In transit for almost 30 days and counting. Should have paid alittle more and purchased in US apparently.

Date of experience: June 10, 2025

Well well what can I say I should have read the reviews,yep late on delivery,the size was well off and the will not sort out a returns method to compound it all they are offering only 80% of the cost mmmmm

Date of experience: May 31, 2025

The order was very late, the jerseys wrong size and very poor quality, zero customer support and no accountability for their products. These guys just drop ship absolute rubbish and pretend to be a legitimate business.

Date of experience: March 04, 2025

It's been over 5 months since I ordered from them and I still haven't received my parcel. Customer service is pitiful, and after twenty or so exchanges it's clear that the agents are trained to avoid refunds and get you to drop the dispute. A real scam, this is a site I strongly advise against.

Date of experience: July 10, 2024

Jerseys fit a little snug, so size up 1x. Quality is really good and I’m pleased with my purchase.

Date of experience: October 25, 2024

I received my order today. It’s way way too small !!!!!! I’ve reached out with no resolution yet.

Date of experience: October 24, 2024

I just made an order will wait and see??? US address is in Hawthorne CA makes me wonder is it just a front???
Telephone number is north of San Franscisco. The make or break for me is accurate sizing. I am going to update this upon delivery

I just followed up ....same jersey on Amazon for 27 buck versus 44...my bad with one day delivery. !!!! Scam outfit. My bad

Date of experience: October 12, 2024

The customer service is terrific. When I called and someone said, "Hello" I thought I had the wrong number. No wading through the stupid AI questions that won't allow "Other". Product was exactly what I wanted. Will be ordering their cute cycling jerseys for my grandkids as well. Give this small business a chance - prices are much lower than Canali, Pearl and all the other manufacturers that have to supplement their bike- and accessory-manufacturing efforts.

Date of experience: September 01, 2024

They don't respond.
Have sent many emails and contacted through the chat - no response about returning gear that's too small and no instructions about what to do - have been waiting for over a week now.
Pretty average and wont use again.

Date of experience: September 24, 2024

Scam company, makes you think it’s shipping from Australia meanwhile from china. Says 2-5 days for a tracking number , mine took much longer. Shipping times are wrong. They are a scam and want you to think they are legit.

Date of experience: September 02, 2024

Takes ages and ships from China

Don't be fooled by the local website addresses like ".com.au" for Australia or ".co.uk" for the UK or ".com" for the US, the items are shipped from China.

It took 1.5 weeks for the item to just arrive in Australia, and then it takes the normal amount of time for Australia Post to delivery it - so arrived at my place 3 weeks after placing the order.

Not really appropriate for an online store that leads you to believe it is located in your country.

Date of experience: August 11, 2024

My first orders were great. Delivered on time, these products are exactly want I wanted. However, their order tracking is slow. Their emails say 3-5 business days to "make" and one day to "pack" before dispatching from China. I'm now on 7 business days and I'm still only indicating "ordered" on the website. Maybe they are more successful now and getting more orders, I dont know. But please give realistic information.

Date of experience: August 24, 2024

They have a great range of cycling wear. I was impressed by the fast delivery and friendly ordering service.

Date of experience: August 10, 2024

I purchased a Germany long sleeve cycling jersey. The material and the quality of processing are ok, but the cut of the sleeves unfortunately is not suitable for road bike rides. The sleeves are way to wide cutted so they are more like break parachutes. If the sleeves would have a more compression like cut, the jersey would be nice to wear. Also the short sleeve jersey, I also purchased. Same thing, sleves are to wide.
OS Cycling promised a solution, I am still waiting...

Date of experience: July 15, 2024

Specifically emailed them about the sizing (is it US or UK) and to confirm about sizing charts as there were two completely different sizing charts offered for one item I wanted to buy.
Had to email 3 times, and took a week to respond to me and ignored my question completely.
Did my best and ordered up to accommodate small sizing just in case. Took forever to actually ship, and once the item arrived it was way too small. Want a full refund but dont know how well that will go based on other reviews...

Date of experience: July 19, 2024

I recently had the pleasure of shopping at Online Cycling Gear, and I must say, my experience was mostly positive. Their selection of cycling apparel is extensive and includes a variety of retro and original designs. I was particularly impressed with the customizations they offer, which added a personal touch to my gear.

Date of experience: June 09, 2024

DO NOT RECOMMEND! I ordered biking shorts that ended up being very tight and uncomfortable, so I requested a refund. They took a week to respond to my request saying that they could only offer an 80% refund. I was annoyed but agreed, still requesting a refund. I had to send several emails and they kept asking if I really wanted a refund and what was wrong. I am STILL WAITING for a way to ship back my shorts and get a bit of my money back. Definitely DO NOT recommend buying online with no idea of how sizing will work and this company that makes it very hard to return anything. Poor customer service.

Date of experience: June 10, 2024

Hi OCG just would like to say thanks for the customization, well fit and finishing touch of the retro jerseys I received recently in a timely manner.

I use them during both cycling and marathon running training work outs. Provided OCG some pics for reference. It feels nostalgic and good to be back a little bit in the successful Dutch cycling period of 1980s and 1990s🤗

Especially thanks for the SEM France Loire finishing touch closer to the original that Joaquim Agostinho was wearing in The day-after-the-Tour cycling competition in Boxmeer, the Netherlands 1980.

Date of experience: June 28, 2024

This has been the slowest company to work with. Their "running" shirts are more like cycling shirts - don't call them running if they're a tight fit like cycling. The men's XL wouldn't fit a normal M person. Tried to return or exchange, and they tried to charge me a 20% restocking fee, although their return policy never stated that. Then they "offered" to send a different size and not have me send back the one that didn't fit ("you can donate it, etc."), but wanted to also charge me a percentage PLUS shipping! Now this $40 shirt is costing me about $70. Their response time is awful - not responding to my emails for a week at a time. My orginal order was on 5/1/24 and it is now 6/28/24 and my order is not resolved. I'll never order from them again.

Date of experience: May 01, 2024