OneAZ Credit Union Reviews 371

I have used OneAZ Credit Union for a few loans over the years. They have been super easy to work with and customer service is top notch. I just got done with an auto loan that Wes Koontz helped with. It was very easy, professional, and great rate. Wes was awesome to work with. They will always be my go to for financing.

Date of experience: July 01, 2025

I have had the best experience with my refinance. Dalia made everything so simple.
I would highly recommend anyone to her.
Thank you so much!

Date of experience: June 27, 2025

Karen was patient with me & made sure I knew what I was doing & why.
She was friendly & helpful though the whole process. Thank you.

Date of experience: June 25, 2025

I had the pleasure of working with Marcia Garcia and am so lucky that I had her assistance in helping me finance my new vehicle! She was friendly, personable, and professional. Marcia was knowledgeable and answered the many questions with patience and clarity. Marcia made this whole process a breeze and helped ease any stress I had during this process.

Date of experience: June 13, 2025

Thanks to Zach Rafidi for a smooth process on refinancing our auto loan. We received a great rate and it was super easy to get things switched over. Highly recommend!

Date of experience: June 16, 2025

Zach Rafidi is the man!! Made the refinancing process quite a breeze. Thanks Zach! Can’t wait to work with you again brother.

Date of experience: June 06, 2025

I had a question about BillPay so I called my local branch and talked with Kaisha. She was very helpful and took the time to explain the process to me. I am a 40+ year member and am always impressed with my credit union.

Date of experience: June 16, 2025

Keisha was amazing, so kind, patient, helpdul, CONCERNED.....and resolved the issue!!! Love One AZ Credit Union....

Date of experience: June 18, 2025

Every interaction with OneAZ shows how much the CU cares about its members. I needed help out of a bind I had created and Michelle Watson went over and above to help me. She far exceeded my expectations. I highly recommend this credit union.

Date of experience: June 13, 2025

I had a very good contact with the bank representative, in the person of Mrs. Morgan Robel, very subjective and concrete. Everything went well and without wasting time. I also want to mention Mr. Mario Mendoza, from the Thunderbird Rd agency, very good and professional. I highly recommend this bank.

Date of experience: June 12, 2025

Michelle Watson gave amazing customer service over the phone. She helped me set up the online banking app and gave other helpful tips. She was warm, kind, and friendly. Thanks for the excellent customer service.

Date of experience: June 09, 2025

I spoke to a very delightful lady named Michele Watson from One Az in customer care. She was very helpful and directed me in the right direction. She even made an appointment with a banker Cathy at my local branch to transfer my savings to a propel account.

Date of experience: June 02, 2025

Applied for a loan. Zack Rafidi was the virtual banker, he called me after a minute after applying, verified all the information, ask for some documents and after 20 minutes i got approved. Best service i have ever experienced. Quick, easy, friendly. Thank You Zach, Thank You OneAZ Credit union. After this experience i will transfer all my money to their credit union. Thank You

Date of experience: June 06, 2025

I recently worked with Marilyn R on a loan. She was very responsive and knowledgeable. The process was very quick and easy. Happy to be a member of this CU.

Date of experience: June 03, 2025

I started a ONE AZ CU account a few years ago and I will say the reason I am such a loyal member and reccomend this CU to others is because of Wendy Helmes. She has helped me with so many financial decisions and she has never been wrong. Always quick to meet with me with a hug and a smile. Always professional, supportive, wealth of knowledge, and is an absolutely amazing human. People don't trust banks but we do trust people! Wendy is my trust within my financial institution and am so happy that I have chosen to work with ONE AZ! Thank you for being more than a bank and giving us a place for people to work with people.

Date of experience: May 22, 2025

Marylin was amazing !! She was very efficient. The entire process took less than 48 hours.She answered all of my questions and was pleasant to work with ! Thanks OneAZ !!

Date of experience: May 28, 2025

Had some issues with getting an account set up and going as we were told. After almost a year with no results I contacted the office and talked to Christina Beltran. In approximately 30 minutes all the issues were resolved. What a remarkable person to have help. Without a doubt, the best customer service I have had in a long time. Genuine care and concerned about the customer. Thank you Christina!!

Date of experience: May 01, 2025

I had the best experience refinancing my car with Marcia Garcia! The whole process was super quick, easy and dare I say fun?! She is a real gem, thanks!

Date of experience: May 25, 2025

I had a question regarding a payment that was sent through bill pay. I spoke with Patricia Reyes, who went above and beyond to check to see if the payment had gone through. At first it didn’t show anything, but she kept trying. Through her efforts, she found the payment, and a sigh of relief from me. Patricia was courteous, and very resourceful and determined to help me out, and for that I am grateful! Thank you Patricia!

Date of experience: May 27, 2025

Very friendly and knowledgeable
A pleasure to talk with

Date of experience: May 23, 2025