OMRON Reviews 147

My blood pressure machine works maybe 3% of the time, just consistently gives errors even though it is in perfect working order and as a nurse, I KNOW I am fitting it correctly, it's just a terrible device that shouldn't even be in production because of how pointless they are. Jumped on the omron website to talk to support and their live chat doesnt work and thats the only way they allow you to connect with support. Basically a scamming company taking advantage of the vulnerable

Date of experience: July 04, 2025

I did not get warranty support from OMRON, and I would not trust this company. First this product BP7000 failed within 1.5 years, while it has a warranty of 5 years, thats sad and speaks about poor quality. I changed battery and then it refused to repair and keeps asking to pair it. Even after pairing, will again ask to repair. They do not provide any support, but ask you to send it for inspection, and then asks us to PAY for the shipping. I paid for a working product which should last 5 years, now if the item fails, then its on OMRON to fix it without charging any fees within warranty.
They conveniently and wrongly adds shipping to be paid by us. WHY? We already paid for a working product which needs to work for 5 years. Thus, if it cannot work, and fails just after 1 year, then its NOT reliable. Hence, I do not recommend to buy this or any OMRON product.

Date of experience: June 28, 2025

I have three blood pressure devices one of them omron m3 which gives higher reading than the other two about 10-15 higher. The best device was from Riester- ri Champion. Then suprisingly this Chinese one called liteRAPID WHICH GIVES same reading as Riester.

Date of experience: June 01, 2025

Do not buy and blood pressure monitors from this deceitful company with inaccurate reading and lousy customer service. I sent my top of the line BP monitor back to OMRON. It was calibrated against my doctors unit. It read 20 points high diastolic and 10 high systolic. So they “had there technicians” evaluate my unit. Somehow they found the ridiculous and unreliable readings to be “within their acceptable tolerance” and send it back to me. What bullshit. So I get to throw it away myself. What a piece of junk. DO NOT BUY

Date of experience: May 06, 2025

Omron software updates now only operate on Android 9 or above. No provision for older Android operating systems or opportunity to download older software versions to allow continued use of Omron product. Contacted customer service to no avail.

Date of experience: April 19, 2025

My Omron BP machine has been giving crazy readings that don't match at all with what my doctor gets. I contacted them and they want me to pay to send it back to them so they can test it and send it back to me. IT"S THEIR POLICY!!!! Screw the policy! How about some customer service? They are rated the best?????? Really??????? Would not buy this product if it was the last one available.

Date of experience: March 27, 2025

My partner Angus has a wrist blood pressure which has failed after 1 year with erratic readings.
OMRON customer service have been dire and insisted that their monitor is correct despite sending the photos of the erratic B.P and pulse readings.
He has compared the readings with another monitor but OMRON won’t accept them stating that different monitors differ. The other monitor showed no erratic readings.
This company has awful customer service and do not stick to their warranty. Reported to Trading Standards.

Date of experience: March 26, 2025

DON'T BUY! I'd used another Omron BP monitor for years and was very happy with it. When it died of old age I replaced it with this model which lasted 9 months before it started giving wildly varying readings. My BP has always been stable around 130 — suddenly I was getting readings of 170+ and 20 minutes later 128. Concerned there was something adverse happening to me I saw my GP who ran multiple checks and found that I was in the 130-135 range. Using the Omron in his office produced a reading of 150+. I contacted Omron who wouldn't acknowledge that there was an issue with the machine and constantly inferred that I was doing something wrong despite the results in the doctor's office. Their solution: ship it back to them at my expense, wait several weeks after they received it for them to decide if there was a problem, meanwhile I'd be without a BP machine for at least the better part of a month. I bought a different brand and will scrap the Omron and never buy another of their products.

Date of experience: February 28, 2025

Not great very very tempermental apps a pain , would give you high blood pressure I think ,to interested in getting your data.

Date of experience: February 23, 2025

I thought it was good company backs its product but unfortunately it fails, and I have to mail and pay for fixing and shipping which doesn’t make sense at all I rather take it back to where I bought it.

Date of experience: February 21, 2025

I have just received my X4 BP monitor.

I am 75 but within 10 minutes or so I have unpacked it taken some trial readings, linked to my smartphone and sent myself a really nifty looking PDF report - later to be shown to the doctor!

So taken with this new toy am I that I wanted to review it - as I am doing now.

But perhaps I should have read the other reviews first!!!

So sorry to hear about the many disappointments.

All I can say is I am very impressed by the X4.

I was able to follow the instructions, the machine is very easy to use, the screen is a joy and the reports are excellent.

I can see I will have to beware of any chats with customer support but for now I would recommend the product wholeheartedly.

I will update this review if need be!!!

Date of experience: February 18, 2025

App decided it wouldn't accept password so I can't sync with device. Tried many times to update password but it wouldn't accept any password. Telephone support was useless.

Date of experience: January 29, 2025

BEWARE Horrible support. Round and round we go. Told me 30 days to migrate my account when all I needed was my email updated. Very poor company technically, and no option to escalate which means they are either arrogant or just don't care.

Date of experience: January 14, 2025

Omron connect is a terrible piece of software. It regularly just decides it can not connect to paired devices. It's time syncing when traveling international means you end up getting multiple alerts to take your medication. The devices themselves seem to work ok, but poor software let's the whole experience down. Eventually I chose new devices and a new app from a supplier who was capable of actually writing and testing medical device software.

Date of experience: January 18, 2025

The BP device is not accurate compared to two other devices my MD had. The EKG component never worked, and customer support gave up quickly and blamed me for not understanding how to integrate the data on the web. Don't waste your money like I did.

Date of experience: September 08, 2024

Received and only today used their nebuliser. The nurse set it up for me to ensure it was done properly. Next to useless. Waste of money, time and effort. At one attempt it wouldn't even turn on. Hardly mists.
Also the Amazon driver simply left it on the doorstep on a very busy street. A relative ordered from Amazon because I was told it was best to buy from them. Well that's wrong.

I can see it's going to have to be returned.

Avoid.

Date of experience: December 05, 2024

I used to recommend omron 3 series without hesitation, they had great reliable products and customer service if there was a problem. Not anymore ! ! ! A patient came to the pharmacy with the 3 series she recently purchased. She reported that when she took the machine to 2 different doctor appointments. both times the readings were at least 20 points different from the doctors office BP machine. We called customer service to report the problem. The patient was told to return the unit for inspection (patient to pay for shipping !!) and a determination was to be made. The patient said she felt uncomfortable with the "interrogation" and instead wanted to just get a refund instead. Answer is NO from omron.. I heard the whole conversation and was appalled by the lack of empathy from the customer rep and her supervisor. they made it seem very difficult to have a satisfactory outcome. I can no longer recommend this product or company to our patients.

Date of experience: October 01, 2024

I’ve purchased 4 omron BP monitors the last 2 you download the app ,this has to be the worst app I have ever used totally useless ,this morning I have taken 8 readings 1 has ended up on my iPhone and 2 on my iPad I get the same problems every day ,they must know there’s a problems ,they must all the negative reviews but seem to do little to rectify this ,I certainly will look to change to another model,using this app has probably elevated my blood pressure

Date of experience: September 01, 2024

OMRON X7 blood pressure monitor. The product is poorly designed. The Bluetooth interface with the app is terrible. The app requires you to press buttons on the product that do not exist. The instructions are woefully inadequate. Bluetooth constantly drops off and not all data is transferred. The sheer frustration I experienced with this product has given by high blood pressure!!!!!!!!

Date of experience: August 25, 2024

After using the machine for a week and constantly getting high readings and I took with me to hospital. The doctors checked against their own monitor and manual readings and confirmed the readings were continuously giving high readings and shouldn’t be used.

OMRON and Chemist Warehouse will not refund the product even after returning 10 days after I purchased it. I need to return to OMRON for them to determine the result. I have hypertension and I need to check my BP 3 times a day. How can I do this without a machine.

Date of experience: July 20, 2024