Verified
bought the second set…amazing product
Date of experience: February 22, 2025
Reply from OMAC Germany
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Wir wissen das wirklich zu schätzen!
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Company details
Written by the company
Die OMAC GmbH wurde im Jahr 2006 gegründet und hat ihren Sitz in Herne. Das Unternehmen hat sich auf den Vertrieb von Autozubehör und der eigenen OEM-Automobilprodukte in Europa spezialisiert. Die grundlegende Strategie des Unternehmens ist es, hochwertige aber trotzdem bezahlbare Autozubehörteile den Endverbrauchern, sowie den Großhändlern anbieten zu können. Unsere Produktpalette erstreckt sich über 15.000 Artikel. Wir bieten eine riesen Auswahl an: Unsere Produktpalette erstreckt sich über eine Großzahl an Qualitätsartikeln wie z.B. Chrom Türgriffblenden, Spiegelblenden, Einstiegsleisten, Stoßstangenzierleisten, Frontgrillverkleidungen, Automatten, Seitentürleisten, Scheinwerferverkleidungen, Getränkehaltern, Heckklappenleisten, Tankdeckelblenden, Kennzeichenhalterungen, Fensterleisten, Kofferraumverkleidungen, Schmutzfängern, Windabweisern, Deflektoren, Carbon Spiegelkappen, Sonnenblenden, Cockpit Dekore, abschließbare und abnehmbare Querträgern, Alu-Dachträgern, Alu Dachrelingen, Aluminium-Trittbrettern, Kunstlederarmlehnen, Gardinen, Auspuffendrohre und vieles mehr... Unser Ziel? Die ideale optische Veredelung Ihres Wagens und bei einem attraktiven Preis- Leistungsverhältnis! Im Jahr 2016 haben wir unsere Lagerkapazität und unsere Servicequalität durch den Kauf einer neuen Lagerhalle mit 2.000 m² Nutzfläche in Herne erweitert. Wir sind ein junges und dynamisches Team und stehen Ihnen für Rückfragen und Anregungen gerne jederzeit zur Verfügung. Da die OMAC GmbH auf eine eigene Produktionsstätte zurückgreifen kann bieten wir für hohe Qualität, angemessene Preise und einen zuverlässigen Kundenservice. Neben unserer Vermarktung bei Ebay, Amazon, Hood und unserer Homepage erweitern wir uns stetig um Ihnen die bestmöglichen Artikel anbieten zu können. Dazu ist der Bau eines modernen Showrooms geplant, indem wir unsere Artikel optimal präsentieren können. Wir freuen uns auf Ihren Besuch, sowie Einkauf in unseren Shops. Ihr OMAC GmbH
Contact info
Südstraße 48,, 44625 , Herne, Germany
- +49 2325 6633250
- info@omacshop.de
- omacshop.de
3.1
Average
61 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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Verified
Top quality products and support to the…
Top quality products and support to the costumer.
Date of experience: December 27, 2024
Reply from OMAC Germany
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Wir wissen das wirklich zu schätzen!
I’m impressed on how fast I received my…
I’m impressed on how fast I received my product on top of that great quality!
Date of experience: December 18, 2024
Reply from OMAC Germany
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Erfahrungen mit uns zu teilen. Wir wissen das wirklich zu schätzen!
Roof bars
Roof bars, quality ok, Omac support also, just one thing that might be misleding, for Hyundai Bayon roof bars are not custom fit as advertised but rather nearest fit, thats why I didn't give 5 stars.
Date of experience: October 05, 2024
Reply from OMAC Germany
Thank you for sharing your experience with us. We will of course take your feedback into consideration and pass it on to the relevant department. Thank you again for taking the trouble to share your review with us.
I'm writing this to inform you that…you have a problem with US Customer Service
I'm writing this to inform you that there is a problem with your North American Customer Service. If you review my case #153377 you will see after months of trying to obtain missing or defective parts through emails and phone calls they were unable to resolve the issues. Now after following up on my refund request and being told on 9/27 I would receive a refund, I'm now being told I will not receive a refund until the product is returned. As I have stated in previous emails and conversations with customer service, I no longer have the original box since this was ordered back in May 2024. Therefore I must absorb the cost of repackaging without no reimbursement for this. I appealed to the customer service rep who did not seem to care about my attempts to resolve the issue. When I asked to speak with his supervisor, he informed me he did not have one in the US ("he was the boss"). When I asked for a number to headquarters in Germany, he told me nobody there would speak with me as nobody spoke English (which I find hard to believe given you have a US subsidiary).
While I will return the product and absorb the cost of repackaging since this appears to be the only way to get a refund, I though the parent company should know of the issues within your US customer service. After being given multiple opportunities to resolve the issue, they have failed and now because of their failure, I must absorb additional costs to return the product.
You should review the case (emails, phone tapes (9/26 and 10/3), etc). If you were the customer what would your opinion of US Customer Service be?
Date of experience: October 03, 2024
Reply from OMAC Germany
Hello Dear Debby,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration this situation has caused.
We’ve reviewed the details of your order and communication and fully understand the issues you’ve experienced. We apologize for any miscommunication regarding the missing parts, and we appreciate your patience throughout the process. While we have worked to resolve the situation with replacement parts and returns, we regret that our efforts fell short of your expectations.
We would also like to kindly mention that we have offered multiple times to arrange a free return for you, but unfortunately, we were unable to proceed as you declined to cooperate with the return process. You mentioned that you would not pack the product and requested a direct refund instead. As per our policy, in order to issue a refund, we must receive the returned item, even if packed in any similar packaging.
We remain committed to resolving this matter and would be happy to assist you further with the return process so that we can issue your refund as soon as possible.
Thank you again for your understanding. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best Regards,
OMAC USA Team.
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Great experience here
Great experience here, I recommend them, 3rd year now using the floor mats I got from OMAC
Date of experience: July 23, 2024
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