These days, customers expect timely responses to emails and also refunds when they return merchandise. I had to wait over a month to get my refund, and I only got it because I disputed the charge with... See more
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See what reviewers are saying
Verified
Customer service is always professional and polite. Fast delivery. Excellent treatment no matter what. Wonderful staff. Fast responses when emails are sent. Great company. Will continue to make pu... See more
Company replied
So far I'm not impressed, website often won't load, andthree calls over 3 days to customer service have gone to voice mail and without a call back. Was hoping to exchange item at the discounted purcha... See more
Company replied
I'm having the exact same problem as the other reviewers. I sent a return back over a month ago and the tracking number confirms they received it on April 15. Well here we are on May 20 and still noth... See more
Company replied
Company details
- #109 of 127 best companies in Women's Clothing Store
- #43 of 45 best companies in Cosmetics Store
- #98 of 104 best companies in Fashion Accessories Store
- #23 of 23 best companies in Handbags Shop
- #127 of 137 best companies in Jewelry Store
- #62 of 70 best companies in Shoe Store
Written by the company
Shop designer women's clothing, jewelry, handbags, shoes and beauty. For every item sold, 20% of proceeds are donated to important causes within health and wellness, climate action and gender equality. Free Shipping & Returns.
Contact info
25 Centre St, 02554, Nantucket, United States
- help@olivela.com
- olivela.com
3.1
Average
175 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
Verified
Great choices and very helpful staff
Great choices and very helpful staff
Date of experience: June 29, 2025
Verified
Verified
Chandler is a great salesperson
Chandler is a great salesperson. She made sure to highlight everything Olivela does for charity.
Date of experience: July 01, 2025
Reply from Olivela
Thank you for your kind words! We're thrilled to hear Chandler provided such a positive experience and shared the mission behind Olivela. Supporting great causes is at the heart of what we do, and we’re so glad that stood out.
Verified
The two young ladies in the store in…
The two young ladies in the store in Nantucket are lovely and very helpful
Date of experience: June 21, 2025
Reply from Olivela
We're so glad to hear our Nantucket team made your visit a great one. Providing exceptional service is very important to us, and we're thrilled to know you had a positive experience.
Little late with the refund
I gave 4 stars because it took some time before refund me for a return, but other than that, the item I ordered from them it was good quality and arrived on time.
Date of experience: June 08, 2025
Reply from Olivela
Thank you for your feedback! We're glad to hear you loved the quality and timely delivery of your order. We apologize for the delay with your refund — that’s not typical of our service, and we’re always working to improve. We appreciate your support and hope to welcome you back soon!
I have had the exact same problem
I have had the exact same problem. I ordered 2 dresses. Returned both and have proof of delivery. It’s been over 6 weeks. I have emailed several times and called several times. Still no resolution. I was offered a gift card and replied I wanted a refund.
The dress was beautiful but as a result of not crediting for the return I will no longer order from Olivela and wouldn’t recommend.
Date of experience: June 09, 2025
Reply from Olivela
We’re truly sorry to hear about your experience. What you described is not typical, and we understand how frustrating this delay must be. Please know that we take issues like this very seriously. We are committed to resolving your refund as quickly as possible and ensuring it doesn’t happen again. Thank you for bringing this to our attention — your trust means a great deal to us.
Refund nightmare
I ordered two dresses. Both were beautiful just way too small for my normal size. Anyway returned promptly and well over 30 days later have not received a refund. Roughly $1600. Have never experienced this before. The company has responded to my inquiries but has asked me to be patient. Personally think that this is way too long to be left in limbo on a refund especially of this size and reached out to Amex to handle it.
Date of experience: April 28, 2025
Reply from Olivela
Thank you for your feedback. We're truly sorry for the delay in your refund — this is not the experience we strive to provide. While issues like this are rare, we understand how frustrating it can be, especially for a high-value return. We're actively reviewing your case to ensure it's resolved quickly. We appreciate your patience and want to reassure all our customers that timely refunds are the norm at Olivela.
Do not sell or purchase from Olivela.
Do not sell or purchase from Olivela.
They do not pay their vendors. They have invoices open for product they sold over a year ago.
Date of experience: June 02, 2025
Reply from Olivela
Thank you for bringing this to our attention. We take these matters very seriously and are committed to maintaining strong relationships with all of our partners. While this is not reflective of our usual business practices, we are actively looking into the concern. Olivela prides itself on providing a trustworthy experience for both customers and vendors, and situations like this are rare.
Verified
Thank you Colby
Thank you Colby! Shopping for a wedding guest dress was seamless with her help!
Date of experience: May 26, 2025
Reply from Olivela
We’re thrilled to hear Colby made your dress shopping seamless. Providing exceptional service is our top priority, and we’re so glad we could be part of your special occasion. 💛
Will not accept valid returns
I bought a dress on April 9th and it was delivered on April 14th.
Sadly, the dress was way too large. I carefully put it back in the original packaging and requested the return on that day, April 14th. I dropped it off at the FedEx store on April 16th.
To my surprise, I received a note on April 28th saying the return was denied. I immediately called to ask why. When I didn’t get a response, I sent an email asking for the reason as all return criteria had been met as far as I knew. I sent another email April 29th and again on April 30th. Finally, on April 30th, I received a response saying that the tags on the garment had been removed so the return was denied. That is a blatant lie. I sent a letter to the VP of Experience at Olivela via LinkedIn with no response. I sent letters to NY and Columbus with no response. I just filed a complaint with the Better Business Bureau. I see this has happened to a number of people. Avoid this company at all costs.
Update on June 10th: No one from the company has contacted me yet, even though they said they would!
Date of experience: May 27, 2025
Reply from Olivela
Thank you for your feedback, and we're very sorry to hear about your experience. This is not typical of the service we strive to provide. While we must follow our return policy, we take concerns like yours seriously and are actively reviewing this situation to ensure it’s resolved fairly. Olivela is committed to providing a safe and reliable shopping experience, and we sincerely regret any frustration caused. One of our Customer Care Representatives will contact you so we can resolve this issue.
Verified
Shopping for a cause
The young woman working there was super helpful, and left a note for the team saying that we want to designate our charitable portion to support the Nantucket Community Music Center.
Date of experience: May 25, 2025
Reply from Olivela
Thank you so much for your kind words! We're thrilled to hear our team member provided helpful service and ensured your charitable request was noted. At Olivela, we take pride in offering a meaningful and seamless shopping experience—mistakes are rare, and your support helps make a real impact.
Terrible
I'm having the exact same problem as the other reviewers. I sent a return back over a month ago and the tracking number confirms they received it on April 15. Well here we are on May 20 and still nothing from them. I've contacted them THREE times and get the same generic "we're experiencing delays" response every time. I will never shop with them again.
Date of experience: May 20, 2025
Reply from Olivela
Thank you for your feedback, and we're truly sorry for the delay you've experienced. This is not typical of our service, and we understand your frustration. While rare, occasional delays can happen, and we’re actively working to resolve them as quickly as possible. We’ve reached out privately to make this right and ensure a smoother experience moving forward.
Avoid This Company – No Refund, No Phone Support
Olivela confirmed they received my return on April 23. As the 14-business-day refund window approached, they reiterated their policy—until the deadline passed. Then came this BOT reply: “Our returns team is experiencing a temporary delay... we expect to be back on track very soon.”
Still no refund, no phone support, no resolution. This has been incredibly frustrating and unacceptable for any business, but especially upscale women’s clothing store.
Date of experience: May 13, 2025
Reply from Olivela
we’re truly sorry for the delay and frustration this has caused. This experience is not typical of Olivela’s service, and we understand how important timely refunds are. While rare, processing delays can occasionally occur, and we're actively working to resolve this. Please know that customer satisfaction is our top priority, and we’re committed to making this right.
DO NOT USE - Total scam
DO NOT USE! I made a return and it's been over a month to get a refund - I looked online and appears I am not alone. I would never recommend using them unless you know you will not have a return! The bot reply then offered me $100 for my inconvenience. Do not be tricked! Also they will say "we have reached out" to make things right and they don't. I have finally had to get my Credit Card company involved.
Date of experience: May 11, 2025
Reply from Olivela
We're very sorry to hear about your experience—this is not typical of the service we strive to provide. While delays can occasionally happen, they are rare, and we are committed to resolving any issues promptly. We’ve reached out directly to make this right and truly appreciate your patience.
Horrible Company
No human contact
BOT only chat support
WARNING: They want your money --you won't get a refund. I'm still waiting since 4/22 They have had my merchandise for that long. And they keep saying we will let you know when we've processed your return.
NO, THEY WON"T.
Date of experience: April 22, 2025
Reply from Olivela
Thank you for your feedback, and I'm truly sorry to hear about your experience. This is not the level of service we strive to provide. While return delays are very rare, we take situations like yours seriously and will be looking into this right away. A Customer Care Rep will be reaching out to you so we can resolve this as quickly as possible. We’re here to help.
Refund STILL Not Received
My return was delivered over a month ago, confirmed by tracking, and I still have not received the refund. Website states it takes 14 days for returns to process and it has now been more than double that. I have contacted customer support and was just told there are “temporary delays” and to “rest assured” I will receive it eventually with no specific time frame. Due to this continued negative experience, I would not purchase from them again.
Date of experience: May 05, 2025
Reply from Olivela
We're very sorry to hear about the delay in your refund—this is not typical of the Olivela experience. While temporary processing delays can occur, we understand how frustrating this has been and are working to resolve it promptly. We appreciate your patience and hope to restore your confidence in shopping with us.
Verified
The sales woman who helped me
The sales woman who helped me - Colby - was super friendly, helpful, and professional!
Date of experience: April 27, 2025
Reply from Olivela
Thank you so much for your kind words! We’re thrilled to hear Colby made your experience such a positive one. At Olivela, we take pride in offering exceptional service, and it’s great to know we’re delivering. We truly appreciate your support!
Extremely Disappointing Experience – Avoid OLIVELA at All Costs
I returned several dresses to OLIVELA nearly a month ago. They confirmed receipt of the return, but to this day, I have not received my refund. Every time I reach out, I get vague responses about "delays" with no resolution in sight.
This is completely unacceptable. Holding on to customers’ money for weeks after a return has been processed is not only unprofessional—it’s infuriating. I’ve shopped online with many retailers, and I’ve never experienced such poor service or such a lack of accountability.
If you're thinking of ordering from OLIVELA—don’t. There are far better, more reliable places to shop. I deeply regret placing an order with them and strongly advise others to stay away.
Date of experience: April 02, 2025
Reply from Olivela
we’re truly sorry for the delay and frustration you’ve experienced. This is not the standard we hold ourselves to at Olivela—our refund process is typically smooth and timely. We take this seriously and are actively investigating your case to ensure it’s resolved as quickly as possible. We appreciate your patience and the opportunity to make this right.
Buyer Beware
Update. I returned my order of $770.00 due to the 2 items not fitting. The items are beautiful and, if they had fit, I would've kept them! It took a couple of months to receive my refund due to the company having a backload of returns. I have been refunded the total for my returns minus about $30 for restocking fee.
Date of experience: April 29, 2025
Reply from Olivela
Thank you for your feedback, and I’m truly sorry to hear about the delay in your refund. This is not typical of the service we strive to provide. I’d love to make this right. We value your trust and hope to resolve this swiftly.
Waiting over a month for a refund is not acceptable
These days, customers expect timely responses to emails and also refunds when they return merchandise. I had to wait over a month to get my refund, and I only got it because I disputed the charge with my credit card company. Whatever the reason (understaffed? tech issues?), the disorganization and so-called "backlog" needs to be dealt with or your business isn't going to survive. No matter how much social good you're doing in the background.
Date of experience: March 31, 2025
Reply from Olivela
Thank you for your feedback, and we truly apologize for the delay you experienced. This is not the standard at Olivela—we take pride in providing timely service, and situations like this are extremely rare. We’ve taken steps to improve our processes and prevent future delays. We’re grateful for your patience and appreciate the opportunity to make things right.
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