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Ode à la Rose Reviews 3,580

•
TrustScore 4.5 out of 5

4.5

Flower Delivery
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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and professionalism of the staff. Many appreciate the efficient communication, including updates on order status and photos of the arrangements before delivery. The quality of the flowers is frequently mentioned, with consumers describing them as beautiful and fresh. The delivery service is also commended for its timeliness and care. While some consumers report issues with their orders, such as arrangements not matching the online photos or concerns about flower freshness, the customer service team is generally lauded for their responsiveness and willingness to resolve problems. Some reviewers also mentioned that the order process was easy and simple. Overall, people seem satisfied with the company's commitment to providing a positive experience.

Based on reviews, created with AI

See what reviewers are saying

Rated 3 out of 5 stars
Verified

I called days ahead to add two red roses and they wouldn’t let me. I would have appreciated being guided to another option to accommodate me. Did t know if was a national chain. A smaller shop would h... See more

Rated 5 out of 5 stars
Verified

I m French and I never found a good florist in many places in USA really awfull . So I was glad to discover ode a la rose very French .My daughter lives in Houston . No one good florist there, please... See more

Rated 5 out of 5 stars
Verified

I will definitely be using you again whenever I need to make a flower delivery in NY. You guys went above and beyond , letting me know the status order with photos along the way. Nobody does that and... See more

Rated 5 out of 5 stars
Verified

The flowers that I ordered looked exactly like the ones that arrived . First time ever when ordering online. I will only be using Ode a la Rose going forward

Company details

  1. #5 of 16 best companies in Flower Delivery
  2. #6 of 13 best companies in Florist
  3. #2 of 5 best companies in Flower Designer
  4. #7 of 13 best companies in Flower Market

Written by the company

Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

The beautifull French bouquets in USA

I m French and I never found a good florist in many places in USA really awfull . So I was glad to discover ode a la rose very French .My daughter lives in Houston . No one good florist there, please open a shop in Houston . My daughter works at the French consulate , and she will be glad to find your bouquets.

Date of experience: July 05, 2025

Rated 3 out of 5 stars
Verified

I called days ahead to add two red…

I called days ahead to add two red roses and they wouldn’t let me. I would have appreciated being guided to another option to accommodate me. Did t know if was a national chain. A smaller shop would have helped me.

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Very satisfied with the product and service

I don't live in Chicago but I needed to order flowers for someone there. When I called Ode a la Rose the person was very helpful and was able to have the flowers delivered the same day. The bouquet was beautiful and delivered in the early afternoon. The whole customer service experience was great.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Excellent

The flowers arrived during the window provided and were exceptional. Thank you Ode a la Rose for a great experience.

Date of experience: June 27, 2025

Rated 5 out of 5 stars
Verified

I will definitely be using you again…

I will definitely be using you again whenever I need to make a flower delivery in NY. You guys went above and beyond , letting me know the status order with photos along the way. Nobody does that and I wish they would. Best experience hands down.

Date of experience: June 29, 2025

Rated 1 out of 5 stars
Verified

My flowers were delivered to my friend without a card. That I wrote

My flowers were delivered to my friend with no card.

Date of experience: June 28, 2025

Ode à la Rose logo

Reply from Ode à la Rose

Hi Sandra,
I'm really sorry the card wasn’t found with your delivery. This definitely isn’t typical. Our cards are normally placed inside the gift box. It’s possible it was missed when the bouquet was opened. Someone from our team will reach out shortly to follow up and help make things right.

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