oaksofa.com Reviews 22

Ordered a corner sofa from these and it's nothing like the picture advertised.really poor quality sofa and even though it's cheap its still not worth the money ..when challenged on this they pretended to be a new employee and couldn't help..Seriously AVOID..

Date of experience: May 22, 2025

This company have done nothing short of day light robbery. I ordered a cream/light sand sofa and they turned up with a sofa wrapped in thick plastic dropped it off quickly and left by the time I unwrapped the sofa i soon realised it was mink/brown completely different colour in every way and the side has been so badly made you can see all the bright white underline fabric. I then contacted the company and I only wanted an exchange for the correct colour and they told me it looks fine against my walls then blocked me. I am absolutely shocked a company can treat customers like this. DO NOT USE THIS COMPANY it’s a scam the photos are fake and the sofa is hard as nails on top of that.

Date of experience: May 15, 2025

This company is trading as oaksofaland they sent me different sofa messed me around for a week saying they would replace it of course they didn’t they purposely sent a cheap one and said they would swap it now they have blocked me
Do not buy from here the remove any negative comments and block

Date of experience: May 09, 2025

Don't deserve anything on here this company also update on the company they have change there name to oaksofa land !

Date of experience: July 25, 2024

It’s a shame you can’t give zero stars as this company does not deserve any! Took the money for some sofa cushions and never delivered them. When I contacted them on WhatsApp, they kept delaying the delivery and then said they would need to issue a refund. Apparently the manager was on holiday and was going to issue a refund when he was back. Nothing. Reported them to my bank and to ACTION FRAUD. Do not waste your hard earned cash on this company. They said they are not thieves but they clearly are

Date of experience: July 19, 2024

Wouldn’t even give a star scammed me from a deposit sold my sofa as they had promised delivery on the Sunday no sofa came then promised it for Tuesday Tuesday comes said they have to give me a refund won’t send me the refund absolute scammers. Oak sofa on Facebook and Instagram

Date of experience: July 15, 2024

Company that claims my review is fake like they have done to so many just for the record my original reviews is a hundred per cent real anyone wanting proof I have screen shots of endless Instagram messages where they admitted they delivered me the wrong sofa and didn’t refund me or deliver the right sofa that I paid for. So oak sofa I’d be very carful because I’ll post every single message if I have to to protect innocent people hardworking people from being scammed by your awful awful company

Date of experience: June 16, 2024

The company delivered the wrong sofa , they said they would fix the week then they blocked.
This company is OAk_sofa on insta gram please stay away from these .
They are a terrible scam

The company below have stated fake review
I have all the screenshots they blocked and have not made anything right
I am more than willing to produce all screenshots of messages

Date of experience: May 31, 2024

Stay away from this company. It’s scammers. They will deliver goods that is not what you ordered. Very very poor quality. Uneven stitching, poor fabric, sofa already falling apart after one day. Ripped sides. Wrong size. I ordered 240cm and received 207cm

Absolutely disgusting service. They have blocked me on WhatsApp and on instagram.

I have reported them to action fraud and to trading standards. Please if you have been affected by this shambles people REPORT THEM TO ACTIONFRAUD (police)

Scammer scammer scammers please stay away! DO NOT ORDER!

Date of experience: June 06, 2024

Update-

The seller is replying to my reviews saying FAKE!

Here you go copy and paste from ACTION FRAUD AND Citizen advice.

I have reported them to the police and send the police all my CCTV FOOTAGE.

RE: NFRC240606709937

Dear Mrs

I am sorry to hear you have been a victim of crime. Thank you for taking the time to report to Action Fraud. Your report has been sent to the National Fraud Intelligence Bureau (NFIB) for review.

Experts at the NFIB will examine the information you provide. Where possible, the information is also matched against other available data in order to enrich and corroborate the details of the fraud. An assessment will be made as to whether there are viable lines of enquiry that would enable a law enforcement body, such as the police service, to investigate. The NFIB aim to provide you with an update on your report within 28 days.

Please be assured that by contacting us you are giving the police vital information they need to protect you and others. The information you have provided may be used to disrupt criminal activity and inform prevention advice and campaigns.

You should keep safe any evidence which you feel may be important. We continuously assess the content of individual and linked crime reports, if you set up an online account, you can use this to add additional information.

We value your feedback, please visit this link and complete the survey:

Yours sincerely,

Head of Action Fraud

The company address is

5 Dalton Rd, Coventry CV5 6PB, UK

IF YOU HAVE BEEN VICTIM OF FRAUD BY THESE SCAMMERS PLEASE REPORT TO THE POLICE.

DO NOT BUY!!! THEY HAVE SCAMMED ME! I HAVE NOW REPORTED THIS TO TRADING STANDARDS AND I HAVE CRIME REFERENCING NUMBER. I HAVE GIVING THE POLICE EVIDENCE OF ME PAYING THEM CASH AND THE DRIVER DELIVERING THE GOODS TO MY HOUSE. I HAVE ALL CCCTV FOOTAGE. I WILL BE VISITING THEM TO GET MY MONEY BACK.

PLEASE DO NOT ORDER! ITS A SCAM. fake images used. WRONG ITEMS ARE DELIVERED.

Date of experience: June 06, 2024

I AM A HOUSE BOUND DISABLED WOMAN WITH TERMINAL ILLNESS I'VE NOW GOT NO SOFAS AS GOT MINE TAKEN AWAY AS WAS TOLD MINE WOULD BE HERE YESTERDAY AND ITS NOT ARRIVED ( SURPRISED SURPRISED) IVE TRIED PHONING AND GOT NOTHING OTHER THAN WATS APP WE WILL GIVE MONEY BACK YET IM STILL SAT ON MY BED AS NOYHING TO SIT ON IVE GOT A TERMINAL ILLNESS ASWELL BUT THEY DON'T CARE ABOUT THAT IVE PHONED POLICE DONT BE FOOLED AS I WAS NOW IVE GOT NOTHING AND HAVENT GOT MONEY TO BUY ONE OUT RIGHT IM EXTREMELY UPSET

Date of experience: June 06, 2024

Update

I have exhausted all avenues on getting my deposit back they keep lying to me saying their manager is in Turkey and will be back in a few days. It’s been nearly 3 weeks now. Abdul promised he would speak to Danyal who took my order and deposit. He promised if Danyal didn’t cough up he would return my money himself but nothing came of it. My thoughts are Abdul and Danyal are the same people.

To take a deposit then cancel my order for sofas then not deliver them is so so wrong. They even knew I was getting rid of my existing sofas, leaving me with nowhere to sit these past 3 weeks.

Abdul confirmed that they don’t take deposits only cash on delivery so why take a deposit from me. He replied he took an opportunity and scammed you. I’m
So disgusted.

Date of experience: May 07, 2024

Scam company don’t trust them, they show you one picture then send a different sofa, the only take cash so once you realise you can’t get a refund. They are a scam do not buy from them at all.

Date of experience: May 24, 2024

So this company can only be contacted via whatsapp. You can not physically speak to anyone. The attendee on the other hand Daniyal states each time manager is in a meeting and will call soon. As soon as i showed interest for more than 2 sofas i was called by the so called manager Abdullah within like 2 hours. As soon as they realised i shared this number with my sister whom they scammed i got blocked from everywhere. Best to keep away and pay that big extra from a reputable company whom you can actually speak to.

Date of experience: May 10, 2024

product not as described
wrong size sent
wrong material
wrong colour
piping detail missing
no warranty or receipt issued
using someone else's image for sale and then delivering cheap copy.
Inside materials is just old scraps of sponge - avoid at all costs.
I contacted to rectify the issue and they have ignored all correspondence.
Complete sham of a company

Date of experience: April 18, 2024

I ORDERED A SOFA OF THIS COMPANY AND THEY SAID IT WOULD BE DELIVERED ON THE 20TH OF SEPTEMBER AS THE DAY APPROACHED THEY SENT ME A TXT TELLING ME THEY COULDN'T DELIVER TO SCOTLAND AND TOLD ME THEY WOULD REFUND MY I AM STILL WAITING I TRYED PHONING THEM EMAILING THEM TXTING THEM AND GOT TOLD THAT I WILL GET MY MONEY IN 3-5 DAYS AND STILL GOT NOTHING ABSOLUTELY JOKE OF A COMPANY SO I HAVE HAD TO CONTÀCT THE POLICE ABOUT THIS AS I THINK I HAVE BEEN SCAMMED BY THESE PEOPLE STILL HAVEN'T HEARD ANYTHING FROM THIS COMPANY ABOUT MY REFUND THEY HAVE BLOCK ME ON EVERY PLATFORM PLUS ON PHONE AND EMAIL ABSOLUTE JOKE OF A COMPANY

Date of experience: September 13, 2023

Very nice U shaped sofa, removable sides very easy to put together massive and comfy
Super fast delivery- 3 days, helpful driver
Affordable price
Very happy with the communication from the company
Will definitely consider in the future

Date of experience: September 02, 2023

Really really good u shaped sofabed at amazing prices. Would highly recommend them to anyone 😁

Date of experience: August 19, 2023