Easy to setup (from a laptop) to provide backup data to my Android phone in USA, and for travel overseas too. Connects to whichever of the 3 major carriers has strongest signal at the time, and will... See more
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Quick response to a technical issue - had some teething issues in setting up a new global eSIM, and these were handled quickly by NXTL. Resolution was to the point and efficient, and I got going wit... See more
Company replied
Verified
Cant activate my eSIM after several attemps. The QR code is either sent or failed. Support gives literally no help, this whole service is useless. --- You reply here ASAP but when I contact support... See more
Company replied
Verified
Left stranded with no signal, no service. Managed to get a hang of support who just brushed me saying it's my fault. Absolutely unacceptable behaviour. edit : I like how they pretend to be "under... See more
Company replied
Company details
Written by the company
NXTLSIM is revolutionizing global connectivity with affordable, pay-as-you-go eSIMs designed for travelers, digital nomads, and business professionals. With no contracts, no bundles, and no expiration dates, you only pay for what you use. Enjoy instant eSIM delivery, seamless activation, and coverage in over 150 countries at the best rates for data, calls, and SMS. Say goodbye to expensive roaming and restrictive plans—NXTLSIM gives you total flexibility and freedom to stay connected wherever you go.
Contact info
1359, 447 Broadway, 2nd Floor, 10013, New York, United States
- support@nxtlsim.com
- nxtlsim.com
3.1
Average
40 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great travel / backup data for USA
Easy to setup (from a laptop) to provide backup data to my Android phone in USA, and for travel overseas too.
Connects to whichever of the 3 major carriers has strongest signal at the time, and will automatically switch once conditions change. Also roams on some local networks (Commnet) out in the boondocks of the West.
Ping latency was a little over 100ms to Dallas, TX which isn't bad for a roaming SIM.
Date of experience: June 20, 2025
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Verified
Great experience in Greece – very smooth after their upgrade
I used NXTL during my trip to Greece and everything worked really well. The data connection was fast and stable the whole time, and I was able to make high-quality calls using their app with my UK number — super clear audio, no delays.
The setup was easy, and after their recent upgrade, the whole system feels more polished. The dashboard is informative, and it’s obvious they’ve improved a lot. No hassle, just paid, scanned the QR in my account, and I was connected.
Definitely a good choice for travelers who want both data and proper calling.
Date of experience: June 26, 2025
Verified
this just WORKS
Bro I don’t know what magic they did after the update but it’s buttery smooth now 😅
Used in Thailand, Indonesia, Spain, whatever – just scan code and chill.
App calls are crispy, no lag. Recharge with crypto? yes pls.
NXTL goated tbh 🔥🔥🔥
Date of experience: June 26, 2025
Verified
I used NXTL during my trip to Thailand
I used NXTL during my trip to Thailand, Philippines, and the connection was always fast and stable. It was very easy to activate the eSIM, even for someone not so technical (simply by scanning QR code). I also liked that there was no expiry — I can use the same eSIM again next time I travel.
The customer support was kind and helpful when I had questions. I really recommend NXTL for anyone who wants a simple and trustworthy mobile option while abroad.
Date of experience: June 26, 2025
Verified
I used NXTL during my trip to Italy and…
I used NXTL during my trip to Italy and Greece, and it honestly made everything so much easier. The setup took just a minute, and the internet worked perfectly the whole time. No stress, no weird charges — just smooth connection wherever I went. I’ll definitely be using it again for my next trip
Date of experience: June 19, 2025
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Verified
Used NXTL while travelling
Used NXTL while travelling – fast data, no setup stress, just worked. Way better than messing with local SIMs. Will stick with it!
Date of experience: June 16, 2025
Perfect data eSIMs after their…
Perfect data eSIMs after their upgrades. Good pricing, great ping when travelling in EU so far (up to 70-90ms usually, can be used even for streaming). No limits, no commitments. Happy I have found it! Thanks
Date of experience: June 23, 2025
Don’t listen to the 1-star bot reviews
Don’t listen to the 1-star bot reviews, everything works as advertised, customer service replies instantly.
Date of experience: June 20, 2025
Reply from NXTL eSIM
Thank you so much, Danielius — we really appreciate your support and kind words! 🙏
Glad everything is working smoothly, and we hope you're having an amazing time in Montenegro! 🇲🇪☀️
— Matt
NXTL Mobile Team
Verified
Cant activate my eSIM after several…
Cant activate my eSIM after several attemps. The QR code is either sent or failed. Support gives literally no help, this whole service is useless.
--- You reply here ASAP but when I contact support there is no reply for days... Quite interesting.
Date of experience: June 02, 2025
Reply from NXTL eSIM
Hi Margaret,
We checked our records and have never issued any eSIM or QR code to anyone under your name or email. So we’re not sure what was “sent or failed”—but it definitely wasn’t from us.
Our support is available 24/7 and actively helping real customers every day via email and live chat. If you’re genuinely having trouble and are an actual customer, we invite you again to contact us at support@nxtlsim.com—we’re always happy to assist.
Edit: We understand your frustration, but our response times are fully transparent and traceable—especially when the request comes from a real user. If you'd like to see how we’re addressing the surge of fake reviews (some backed by extortion threats), you can read our full public statement here:
👉 https://nxtlsim.com/facing-the-surge-update-on-trustpilot-reviews-esim-migration-whats-coming-next
Thanks for your time,
—NXTL Mobile
https://nxtlsim.com | support@nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
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Verified
Left stranded with no signal
Left stranded with no signal, no service. Managed to get a hang of support who just brushed me saying it's my fault. Absolutely unacceptable behaviour.
edit : I like how they pretend to be "under attack". Only attack here is legitimate customers who got scammed by this company.
Date of experience: June 03, 2025
Reply from NXTL eSIM
Hi Clara,
You mentioned being “left stranded with no signal,” but we double-checked—and no Clara has ever purchased from us or contacted our support. So, respectfully, it sounds like you got stranded... in someone else's imagination.
Also, just to clarify: our support team doesn’t use brushes. We’re more of a keyboard-and-coffee kind of crew. If someone brushed you off, it definitely wasn’t us.
We’re currently dealing with a wave of fake reviews, and while this one gave us a slight chuckle, we’d still prefer the truth to stand out. If you’re a real customer, just email us at support@nxtlsim.com, and we’ll gladly help.
Edit: We saw your update suggesting we’re “pretending” to be under attack — but the truth is, we’ve received extortion emails threatening to flood us with fake reviews unless we paid. We’ve published the full story with screenshots and transparency here:
👉 https://nxtlsim.com/facing-the-surge-update-on-trustpilot-reviews-esim-migration-whats-coming-next
Cheers,
—NXTL Mobile
https://nxtlsim.com | support@nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Verified
Doesnt work
Doesnt work. No support. No refund. If I could I'd give them 0 stars. This is a betrayal.
My reply : Of course every review that is negative is "false". Maybe the truth is you are scamming people and hiding behind "trustpilot reports". Thank you for reporting my review, but trustpilot isnt stupid, they can see what you are doing.
Date of experience: June 02, 2025
Reply from NXTL eSIM
Hi Wallace,
We are sorry to hear about your experience. However, after carefully checking our records, we could not find any order or support request under your name or contact details.
At the time this review was posted, we were undergoing a full platform migration and had temporarily paused all eSIM activations. This was clearly communicated to customers on our website and via email. During this migration phase, no QR codes were being issued—making it factually impossible to activate or use any data, as claimed.
We’re fully transparent with our customers and provide refunds promptly when requested via email or live chat. If you are a genuine customer and something went wrong, we’re still more than happy to help—just contact us directly at support@nxtlsim.com.
Edit: We’ve seen your reply and just want to clarify: not every negative review is false. But a flood of reviews from untraceable names, fake receipts, and non-customer emails—accompanied by an extortion email asking for money to “make them go away”—speaks for itself. We’ve laid it all out openly here:
👉 https://nxtlsim.com/facing-the-surge-update-on-trustpilot-reviews-esim-migration-whats-coming-next
Thanks for reading.
—NXTL Mobile Team
https://nxtlsim.com | support@nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Verified
esim dont work
esim dont work. support ghosting me for days now. a disgrace really.
Date of experience: May 30, 2025
Reply from NXTL eSIM
Hi Lino,
We have no record of your name or any customer details matching this review. We also haven’t received any support request from you in our system.
We would like to emphasize that our team responds to all genuine customer inquiries—especially during our current infrastructure migration. If you're a real customer, please contact us at support@nxtlsim.com with your order ID and we’ll be happy to help.
That said, we are aware of a coordinated extortion attempt targeting our company via fake 1-star reviews. The individual behind it promised to post 50 fake reviews unless paid, and many of the recent negative posts—including this one—follow the same fabricated template with no matching records in our system.
We will not give in to extortion. Instead, we are responding to every false claim openly and transparently, and have submitted evidence of this abuse to relevant authorities and platforms.
—
NXTL Mobile Support Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Rude support
Rude support. I'm not tech-savvy but I aint dumb either. This simply doesnt work, they refuse to approve my refund even though I cant activate their service. It's broken.
Date of experience: June 02, 2025
Reply from NXTL eSIM
Hi Barbara,
We couldn’t find any customer record under your name or details matching this review.
We’d like to clarify that we do not refuse refunds to genuine customers — especially during this temporary platform migration. All users who reached out were responded to, and refunds were issued upon request.
Your claim does not reflect any actual communication or support case in our system. In fact, we've recently been targeted by an organized attack posting fake 1-star reviews, and your message follows the same wording pattern.
If you are a real customer, please reach out to us at support@nxtlsim.com with your order ID. We're more than happy to help resolve any issue for legitimate users.
—
NXTL Mobile Support Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
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Verified
I really thought this will be a legit…
I really thought this will be a legit eSIM provider based on reviews I've read but you live and learn ... Cant activate, cant get refund, support is rude and refuses refund.
Date of experience: June 02, 2025
Reply from NXTL eSIM
Hi there,
We’re sorry to hear about your frustration, but we want to be absolutely clear:
✅ We never refuse refunds to any customer who requests one — all legitimate requests are processed, no questions asked.
✅ We’ve also recently paused QR code distribution due to a major system migration — so it’s not possible that a QR was sent and failed to activate.
✅ Our support team is active and responding 24/7, and we do not have any records of your contact under the name or details provided.
That said, we believe in radical transparency. Over the last few weeks, we’ve faced a coordinated wave of fake reviews and even extortion attempts. We’ve published a full blog post detailing what’s going on — including screenshots of the emails we received — and how we're resolving it:
👉 https://nxtlsim.com/facing-the-surge-update-on-trustpilot-reviews-esim-migration-whats-coming-next
We’re rebuilding a stronger, smarter eSIM platform and will begin reissuing new eSIMs and phone numbers shortly. Everyone affected will be contacted directly and receive a bonus credit as well.
If you're a real customer and your refund has not been processed, please email us at support@nxtlsim.com, and we’ll resolve it immediately.
Thanks,
—NXTL Mobile Team
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Switched from another eSIM provider to…
Switched from another eSIM provider to NXTl and haven’t looked back. Their plans are clearer, no hidden fees, and it just works. I appreciate that I can manage everything from the mobile dashboard. Plus, I like knowing I’m not being tracked all over the internet.
Date of experience: April 18, 2025
Got ghosted by their customer service…
Got ghosted by their customer service after paying for an NXTL esim for Houston. Wouldn't register on AT&T, and roaming in Mexico City also failed. Avoid at all costs.
Date of experience: May 30, 2025
Reply from NXTL eSIM
Hi,
We’re sorry to hear about your experience — however, we were unable to locate any customer record under your name or details related to this transaction.
Please note that during the period in question, our eSIM platform was undergoing a scheduled upgrade, and no active eSIMs or QR codes were being issued. This means there was no technical possibility to encounter registration or roaming issues, as described.
We also maintain a responsive support team that replies to all genuine inquiries. If you are a real customer and feel something went wrong, please reach out to us directly at support@nxtlsim.com so we can investigate and assist you. Refunds are available to all verified users upon request.
We’re committed to transparency and customer service, and we’re always happy to help real users with real concerns.
— NXTL Mobile Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
This company's seervice did not meet…
This company's seervice did not meet expectations, always in "update" not responding emails, what a f... joke...
Date of experience: May 30, 2025
Reply from NXTL eSIM
Hi,
We understand your frustration, but we’d like to clarify a few things.
Our team is currently completing a major infrastructure upgrade to bring all users a better, faster, and more reliable eSIM experience — including improved coverage, a modern app, and global calling/SMS functionality. During this process, new eSIMs are temporarily paused, and all customers are being contacted in stages with clear updates, compensation, and refund options.
We respond to all legitimate customer emails — if you have not received a reply, please make sure you’ve written to support@nxtlsim.com from the email used on your order.
We’re here, we’re upgrading for your benefit, and we’ll always support our real users. Feel free to reach out if you’d like a refund or prefer to wait for your free upgraded eSIM.
— NXTL Mobile Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
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Verified
I purchased the eSIM for San Francisco…
I purchased the eSIM for San Francisco but never got the QR code link. Tried roaming in Tokyo and still nothing-no connection, no refund, no response.
Date of experience: May 28, 2025
Reply from NXTL eSIM
Hi,
Thanks for your message. We’ve reviewed our system and we do not have any valid order or support inquiry under your name or email.
Please note: we are currently upgrading our entire platform, which includes a new app, better speeds, and global voice/SMS support. During this transition, QR codes have not been issued, and all legitimate customers have been offered either a full refund or a free upgraded eSIM with bonus balance upon relaunch.
If you are a genuine customer, kindly email us at support@nxtlsim.com and we’ll assist you immediately. If not, please avoid posting misleading information that damages businesses working hard to improve service for real users.
— NXTL Mobile Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Stranded in Chicago with an esim that…
Stranded in Chicago with an esim that refused to activate. Even when I roamed in Costa Rica during a layover, there was no service. Zero help from support.
Date of experience: May 30, 2025
Reply from NXTL eSIM
Hi,
We take all feedback seriously, but after thoroughly checking our records, we can confirm that we’ve had no customer under your name, email, or order history that matches this situation.
Additionally, at the time of your claimed experience, no QR codes were being issued, as we had temporarily paused activations during a system-wide platform upgrade — which was clearly communicated on our website and to all real customers via email and live chat.
Your message closely resembles several recent fake reviews submitted as part of a coordinated attack that was openly admitted by someone attempting to extort us.
If you are a real customer and feel this message was made in error, please reach out to us at support@nxtlsim.com with your order number, and we’ll assist you immediately.
— NXTL Mobile Support
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
Please be aware that their Trustpilot…
Please be aware that their Trustpilot testimonials look bought tho.... my esim never arrived by email and very convenient! no refunds!!
Date of experience: May 25, 2025
Reply from NXTL eSIM
Hi,
We’re sorry to hear about your experience. We’ve been fully transparent with all customers regarding our ongoing platform upgrade, which temporarily paused eSIM delivery while we migrate to a new and more reliable infrastructure. All customers have been notified and offered a refund or a free upgraded eSIM with bonus balance once relaunch is complete.
If you haven’t received your eSIM yet, or would prefer a refund, please just reach out to us at support@nxtlsim.com or via live chat — we’ll resolve it for you right away.
As for the reviews: our positive reviews come from real customers who received support and appreciated the service. We're happy to stand by every one of them.
— NXTL Mobile Team
https://nxtlsim.com
Update: Our new NXTL 2.0 platform is now live with upgraded eSIMs featuring ultra-low 60–90ms latency and 99% uptime. If you're a genuine customer, simply log into your account to provision your new eSIM—now with bonus balance included. Full details here: https://nxtlsim.com/nxtl-2-0-is-live-new-speeds-new-features-new-esims/
We're here if you need help. Thank you for your patience!
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