I had an issue with my CGM coming unlinked. I sent an email and received a very quick response. The customer service rep took ownership of the issue and found the technical people to make the correcti... See more
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Misleading representation of services. Locking in customers to contract with being transparent about cost to cancel subscription. Poor value offerings for cost of service. Poor business practices over... See more
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Verified
A very helpful nutritionist in Valerie Hawkins and great customer service when I write to ask a question. Both Kelly and Madeleine have been very cordial, prompt and helpful.
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Verified
It was a pretty big learning curve to begin and I didn't like the results I was seeing. However, I finally gave into the suggestions from my nutritionist and saw improvement with my monitoring. It has... See more
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Company details
- #22 of 44 best companies in Wellness Program
- #22 of 67 best companies in Fitness and Nutrition Service
- #2 of 3 best companies in Nutritionist
- #26 of 56 best companies in Weight Loss Service
About Nutrisense
Written by the company
At Nutrisense, we’re on a mission to help our members discover and reach their health potential through powerful data, actionable insights, and accountability.
You’ll leverage the Nutrisense app to track your daily activity to see how food, sleep, exercise and stress impact your glucose. Real-time data from your continuous glucose monitor (CGM) give you a view of your blood glucose trends. Finally, your partner in this journey, your dietitian, will provide you with personalized, data-driven insights and guidance to help you build sustainable and healthy habits.
Our values
Personalization
We support the personal and varied needs of our members, acknowledging that each and every health journey is unique.
Discovery
We help our members arrive at ‘aha’ moments of discovery through a balance of data-driven insights and professional expertise.
Insight
We help our members understand complex health & wellness topics and translate their data into actionable insights.
Community
We strive to make every member's story a success story and value the feedback we receive from our members.
Empowerment
We give our members tools and information to identify red flags, adopt new habits and improve their lives.
Want to learn more? Take our onboarding quiz today to see which plan is the most appropriate for you.
Contact info
United States
- nutrisense.io
4.5
Excellent
691 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Misleading representation of services
Misleading representation of services. Locking in customers to contract with being transparent about cost to cancel subscription. Poor value offerings for cost of service. Poor business practices overall. Would not recommend. You’d be better served buying directly from Stelo at half the cost.
Date of experience: June 23, 2025
Reply from Nutrisense
We sincerely apologize for any frustration caused by your experience with Nutrisense. Transparency and fair value are core to our mission, and we’re truly sorry if we fell short in communicating the details of your subscription. Our team would like to make this right and better understand where we can improve, please expect a direct email from us within 24 hours to address your concerns personally. We appreciate your feedback and the opportunity to restore your trust.
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Great customer service
The response time to my question was very quick and they took care of my request without any hassle.
Date of experience: June 25, 2025
Reply from Nutrisense
We love hearing this! ⚡️ Quick, hassle-free support is what we strive for, so glad we could deliver for you. Thanks for taking a moment to share the kind words. It means the world to our team! Keep thriving, and know we’re always here to help. 😊
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Great help and guidance…
A very helpful nutritionist in Valerie Hawkins and great customer service when I write to ask a question. Both Kelly and Madeleine have been very cordial, prompt and helpful.
Date of experience: June 24, 2025
Reply from Nutrisense
We’re thrilled to hear about your great experience with Valerie, Kelly, and Madeleine! 🌟 Our team is passionate about providing personalized, prompt support, so it’s wonderful to know their efforts made such a positive impact. We’ll make sure they see your kind words (this will absolutely make their day!). Keep up the amazing work on your health journey, we’re here to cheer you on every step of the way! ✨
Best regards,
Juan your Nutrisense Customer Support Team Lead
Above and Beyond
I had an issue with my CGM coming unlinked. I sent an email and received a very quick response. The customer service rep took ownership of the issue and found the technical people to make the correction. She emailed me multiple times during the process to update me and let me know she was working on it. She resolved the issue and went above and beyond. I am thankful for excellent customer service. This makes me want to recommend.Nutrisense to others. I’m always grateful when a company works hard to resolve any issues. I’m very happy with the app and excited to be reconnected.
Date of experience: June 19, 2025
Reply from Nutrisense
Stories like yours are why we do what we do! 🌟 We’re thrilled to hear how our team not only resolved your CGM issue but kept you informed every step of the way, that’s the ‘above and beyond’ service we strive for. We’ll make sure your kind words reach the rep (and the tech wizards behind the scenes!). Most of all, we’re so grateful you’re part of the Nutrisense family and can’t wait to see where your health journey takes you next. Thanks for trusting us, and for shouting this from the digital rooftops! 🎉
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
My nutritionist is great
My nutritionist, Kate, is great!! And also have had a good interaction with customer service, Alberto.
Date of experience: June 18, 2025
Reply from Nutrisense
Wow, we’re thrilled to hear you’ve had such a great experience with Kate and Alberto! 🌟 We’ll make sure they see your kind words (trust us, this’ll make their day). Our team is all about personalized support, so it’s awesome to hear that’s shining through. Keep crushing those health goals, we’re here to cheer you on! 🎉
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Great service and resolved my issue
Great service and resolved my issue. Thank you!
Date of experience: June 19, 2025
Reply from Nutrisense
We’re so happy we could help! 🎉 Thanks for taking a moment to share your kind words, it means the world to our team. Don’t hesitate to reach out if you need anything else. We’re here to keep the wins coming!
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
The app is very helpful and intuitive.
Date of experience: June 03, 2025
Reply from Nutrisense
So glad you're loving the app! 🎉 We designed it to be both helpful and easy to use, it’s awesome to hear that’s coming through. Keep up the great work, and don’t hesitate to reach out if you ever need anything. We’re here to help! ✨
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Consultations set this program above all others!
Love using a GCM occasionally but what makes Nutrisense a great value is the consultations. Topics are specific to me and Incredibly informative and helpful, really enjoy the consultation calls.
Date of experience: May 28, 2025
Reply from Nutrisense
This makes our day! 🌟 We’re thrilled to hear how much value you’re getting from the consultations, our team works hard to make each call personalized and actionable. Combining those insights with CGM data? That’s the magic! ✨ Keep enjoying those ‘aha’ moments, and know we’re always here to support your health journey.
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Great customer service by support team!
Date of experience: June 02, 2025
Reply from Nutrisense
That’s what we love to hear! 🎉 Our support team is full of rockstars, so we’ll make sure they see your kind words. Thanks for taking a moment to share the love, it fuels us to keep doing our best! ✨
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Fast friendly customer service!
Date of experience: May 29, 2025
Reply from Nutrisense
Love to hear this! Our team is all about quick, helpful support, so glad we could deliver for you. Thanks for taking a moment to share the kind words; it means the world to us!
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
I’ve had a great experience with…
I’ve had a great experience with Nutrasense! I’m not diabetic and I hope to prevent it as it is in my family. I take my health seriously and wanted the data of my daily living. It was educational and inspiring! I reached my elusive goal weight in my second month of wearing the CGM.
A year ago I did a CGM for one month. This time I did three. Insightful!
Everyone I’ve worked with has been wonderful!
Date of experience: May 22, 2025
Reply from Nutrisense
Wow, what an incredible journey! 🎉 We're thrilled to hear how Nutrisense helped you hit that elusive goal weight and gain powerful insights into your health. Preventing diabetes while honoring your family history is so important, and we're honored to be part of your proactive approach. A year ago vs. now? That’s growth (literally and figuratively! 🌱). Thanks for trusting us with your health, we’ll keep cheering you on! ✨
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Nutrisense and Dexcom: A Life Changing Experience! If you have been struggling with weight…
If you have been struggling with weight loss, tried all sorts of diets and become confused why you are doing everything told without lasting results? If you are premenopausal and especially post menopausal and no longer recognize your body because of the weight gain? Try Nutrisense with a Dexcom CGM! You will learn so much about the uniqueness of who you are and how your body responds to food! It's mind blowing and a life changing experience! You also get a Nutritionist to guide you and answer any questions. I lost 13lbs including visceral fat, my blood glucose is down from prediabetic levels, I am sleeping better and my joint pains have resolved. Some carbohydrate choices though considered "healthy" were actually causing weight gain. Nutrisense is a great educational tool and the missing piece of the puzzle in current weight loss and health programs!
Date of experience: May 05, 2025
Reply from Nutrisense
Wow, what an incredible journey, thank you for sharing this! 🎉 We’re thrilled to hear how Nutrisense helped you uncover the ‘missing piece’ in your health, especially during such a transformative life stage. Losing 13lbs, improving your glucose levels, and saying goodbye to joint pain? That’s the power of personalized insights! 🙌 Your story is exactly why we do what we do, and we’re so grateful you trusted us along the way. Keep shining, and know we’re here cheering you on! ✨
Best regards,
Juan your Nutrisense Customer Support Team Lead
Too expensive, long commitment, poor quality
The sensor quit working with no way for me to fix it within the first 2 weeks. I discovered I am in a 6-month, no-way-out commitment that costs more than $200/month. This is a rip off.
Date of experience: May 17, 2025
Reply from Nutrisense
We’re truly sorry to hear about your experience, this isn’t the level of service we aim for, and we appreciate you sharing your feedback. We’d like to make this right and look into what happened with your sensor. Our team will reach out to you directly as soon as possible to resolve this. Thank you for your patience, and we’re here to help.
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Jennifer is AWESOME!
Jennifer was fantastic. She eloquently and efficiently solved my issue well beyond what I expected. Quick, effective, courteous… thank you Jennifer.
Date of experience: May 15, 2025
Reply from Nutrisense
We’re so happy to hear Jennifer knocked it out of the park for you! ⚡️ She’s truly a rockstar on our team, and we’ll make sure she sees your kind words, it’ll make her day.
Thank you for taking the time to share your experience. If there’s ever anything else you need, we’re here for you! 😊
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
I absolutely love tracking my glucose…
I absolutely love tracking my glucose levels. The app is easy to use and I am thrilled that I can track my food in myfitnesspal and have it carry over to NS. My nutritionist is very knowledgeable, supportive, and professional. I have learned so much about nutrition and how my body responds to food and exercise because of nutrisense. I would absolutely recommend NS to any of my friends and family that want a deep dive into nutrition.
Date of experience: May 12, 2025
Reply from Nutrisense
Wow! Your review just made our day. 🌟 We’re thrilled to hear how much you’re loving the app, your nutritionist’s support, and the MyFitnessPal integration (such a game-changer, right?). Seeing how your body responds to food and movement is exactly why we do what we do.
Thank you for being part of the Nutrisense family and for sharing your experience. Keep crushing those health goals, we’re cheering you on! 💪
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Nutrisense is not available in the U.K.
Date of experience: May 13, 2025
Reply from Nutrisense
Thank you for your interest in Nutrisense! We truly appreciate your enthusiasm, and we're sorry to hear that our services aren't currently available in your region. We’re always exploring opportunities to expand, and we’ll definitely keep the U.K. in mind as we grow.
In the meantime, feel free to follow us on social media for updates. We’d love to welcome you to the Nutrisense community in the future!
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Rapid and courteous response
Rapid and courteous response
Service was impeccable!
Date of experience: May 12, 2025
Reply from Nutrisense
That’s what we love to hear! ⚡️ Providing quick and friendly support is our mission, and we’re thrilled we hit the mark for you.
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
It was a pretty big learning curve to…
It was a pretty big learning curve to begin and I didn't like the results I was seeing. However, I finally gave into the suggestions from my nutritionist and saw improvement with my monitoring. It has been eye opening and very helpful to see how not only what I eat but how my activities affect my glucose levels. I never imagined what I saw on my monitor,. I'm glad I did it.
Date of experience: April 28, 2025
Reply from Nutrisense
We’re so glad you stuck with it, your perseverance paid off! 🌟 It’s incredible to hear how working with your nutritionist and seeing those glucose insights has been eye-opening for you. Understanding how food and movement impact your levels is such a game-changer, right?
Thanks for trusting the process (and your nutritionist’s wisdom!). Keep thriving, we’re cheering you on! 💪
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Good nutritional information available
I am starting to learn a lot of good stuff about nutrition via the Nutrisense articles that you keep sending to me.
Date of experience: April 21, 2025
Reply from Nutrisense
That’s exactly what we love to hear! 🌟 We’re thrilled our articles are helping you uncover valuable insights about nutrition, knowledge is power when it comes to your health journey.
Keep exploring, and if there’s ever a topic you’d like us to dive deeper into, just say the word! We’re here to support you.
Best regards,
Juan your Nutrisense Customer Support Team Lead
Verified
Customer service has been fantastic
Customer service has been fantastic. They are quick to reply and give clear explanations and directions. There have been some hiccups with the sensors but Customer Service is always quick to reply to my questions and concerns. They are friendly professional and easy to work with.
Date of experience: April 24, 2025
Reply from Nutrisense
We’re thrilled to hear our customer service team has been a bright spot for you, especially when hiccups arise! 🎉 Your kind words mean the world to us, and we’ll make sure the team sees your shoutout.
Thank you for your patience and trust as we work to improve the sensor experience. We’re here anytime you need us!
Best regards,
Juan your Nutrisense Customer Support Team Lead
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