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At Nuevocore, we’re here to help you break free from nicotine and harmful habits — without giving up the ritual you enjoy. Our battery-free, nicotine-free inhalers deliver clean, flavorful air thoughtfully infused with functional ingredients that help you relax, focus, and feel your best every day. Each blend is carefully developed to do more than just replace an old habit — it supports your well-being with every breath, making the switch feel natural and rewarding. There’s no vapor, no batteries, and no harmful chemicals — just real taste, real benefits, and a healthier ritual you can take anywhere. We stand for quality, transparency, and supporting you every step of the way. Our dedicated customer service team genuinely cares about your journey and is always ready to help, whether you have a question or just need some encouragement. Join thousands choosing a smarter, healthier alternative with Nuevocore — and discover what it feels like to breathe easy, one satisfying inhale at a time.
United States
3.2
8 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
There was a bit of delay, which had me wortied at first-but I truly appreciate the honesty and updates from the team. The product arrived in great condition and can tell its high quality. Thank you for makinh it right and staying transparent throughout the process, Would definitely order again❤️
Date of experience: July 04, 2025
Ordered mine June 14th, shipping says it is still awaiting info. I guess their products come from china. Wish I would have known that before I ordered.
Date of experience: July 02, 2025
Reply from Nuevocore
Hi Jon,
We’re truly sorry for the frustration this delay has caused. Your order is not a scam — we’re a real company and we’re working hard to get all orders shipped as quickly as possible. There was a delay with our shipping provider, and since we recently moved our fulfillment to China to keep our product affordable, some orders have taken longer than expected.
We’re committed to keeping you updated every step of the way. Please send us your order number to support@nuevocore.co so we can provide you with a specific shipping update and make this right for you.
Thank you so much for your patience — we genuinely appreciate it.
Warm regards,
Ashley
NUEVO Customer Support Team
support@nuevocore.co
Honestly shocked at how much I LOVE this. Smooth, flavorful, and actually calming. It’s been a lifesaver while quitting nicotine. Quality of the product is a 10/10. Worth the money!!
Date of experience: June 30, 2025
Reply from Nuevocore
Hi Krystal,
Wow — we’re so happy to hear this! 😊 It means a lot to us that you’re finding it smooth, flavorful, and actually calming — exactly what we hoped for. Thank you for trusting us to be part of your quit journey — we’re cheering you on all the way!
Stay tuned — we’re always working to make it even better.
Warmly,
The NuevoCore Team 🌿✨
I really enjoy their product as its helped me with my bad unhealthy habit. I got mine 4 days ago, so far so good.
Date of experience: June 27, 2025
Reply from Nuevocore
Hi Javier,
We’re so glad you’re enjoying it so far! 🙌 It makes us really happy to hear it’s helping with those unhealthy habits — that’s exactly why we do what we do. Keep us posted on how it goes — we’re always here if you need anything!
Thanks for being part of the NuevoCore journey. 🌱✨
Warmly,
The NuevoCore Team
As other have stated, products was never shipped. Express shipping and it’s now been two weeks and only a label was created with no further shipping info. Will be requesting a refund and disputing charges.
Should’ve done my research before purchasing.
Date of experience: June 19, 2025
Reply from Nuevocore
Hi Nicole,
This is Ashley with NUEVO’s Customer Support Team. I’m truly sorry for the frustration and lack of clear updates — this is not what we want for any of our customers.
Some orders were unfortunately delayed due to a temporary shipping backlog, and I understand how concerning it is to see only a label with no movement. Could you please send us your order number? We’d love to check it out and confirm if yours was affected, and make sure it’s handled right away.
If you’d prefer a refund instead, we can absolutely process that immediately too — just let us know your preference when you send over your order number.
Thank you so much for your patience and for giving us a chance to make this right.
Warmly,
Ashley
NUEVO Customer Support Team
support@nuevocore.co
This is a scam. They'll send you shipping "confirmation" but nothing arrives.
Date of experience: June 27, 2025
Reply from Nuevocore
Hi Kris,
Ashley here from the NuevoCore Customer Support Team. Firstly, we’re truly sorry for the frustration and concern you’ve experienced with your order — we understand how disappointing it can feel when shipping updates aren’t clear or things seem delayed.
We want to reassure you that we are absolutely not a scam. Every order is processed with care and goes through strict quality checks before shipping. Recently, we’ve encountered an unexpected delay due to a backlog with our shipping provider that has affected some orders, including yours. We’re working closely with them to resolve this as quickly as possible and ensure all outstanding orders ship out by July 10th at the latest.
To help us resolve this for you right away, we’d love to look into your order personally and make sure you get a clear, updated timeline. Please reach out to us by email at support@nuevocore.co, or feel free to send us a DM on Instagram or Facebook if that’s easier for you. Our team will prioritize your case and do everything we can to make this right.
We truly appreciate you bringing this to our attention and giving us the chance to improve your experience. Thank you for your patience and understanding — it means the world to us.
Warm regards,
Ashley
NuevoCore Customer Support Team
support@nuevocore.co
Very good product. I don’t know why people are calling it a scam. I got mine yesterday.
Date of experience: June 28, 2025
Reply from Nuevocore
Hi Eli,
Ashley here from the NuevoCore Customer Support Team. Thank you so much for taking the time to share your experience — it truly means a lot to us! 🙌 We’re so glad to hear that you’re happy with your product and that it arrived as expected. 😊
Your feedback helps reassure others who may feel uncertain, and we appreciate you standing by us. If you ever need any help or have questions in the future, please don’t hesitate to reach out to us anytime at support@nuevocore.co or send us a DM on Instagram or Facebook — we’re always here for you. 💙
Thanks again for being a part of our community — we hope you continue to enjoy! ✨
Warm regards,
Ashley
NuevoCore Customer Support Team
support@nuevocore.co
Scam. Beware. Never shipped item. After 18 days i filed a compliantwd for refund
Date of experience: June 29, 2025
Reply from Nuevocore
Hi Mitch,
Ashley here from the NuevoCore Customer Support Team. I’m very sorry to hear about the frustration you’ve experienced — we completely understand how upsetting it is to wait so long for an order.
I want to reassure you that we are not a scam. Unfortunately, we’ve recently faced an unexpected shipping delay due to a backlog with our shipping provider, which has affected some orders like yours. We’re working closely with them to resolve this and expect all pending orders to ship by July 10th at the latest.
I see that you filed a request for a refund — if you haven’t already received it, please know that we’ll process it as quickly as possible. We’d love the chance to look into this personally and make sure everything is resolved for you. Please reach out to us at support@nuevocore.co or send us a DM on Instagram or Facebook — our team is here to help and ensure you feel taken care of.
Thank you so much for bringing this to our attention and for your patience while we work through this setback.
Warm regards,
Ashley
NuevoCore Customer Support Team
support@nuevocore.co
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