NuEar Reviews 57

I have visited the NuEar office with my husband several times. I have no problem with the product, but want to commend the staff at the Marion, Illinois, especially April Campbell. She is the kindest, most patient person while being professional. The day we were there, she was accepting calls for three offices, due to vacations and lack of staff. She managed everything with patience, and kindness. She deserves a raise!

Date of experience: June 02, 2022

I was lied to by my Audiologist when they said my Nuear would work with apple bluetooth and it did not work, but there were models that had it. For $6.500 I was sold a lie and I complained and no one did anything about it. I assumed they took my problem to Nuear. As far as hearing goes, I still need sub titles on TV and ask people to repeat. It is not very good in crowds but music is good, as I am a musician. Bottom line I won't buy Nuear again nor go back the same audiologist

Date of experience: August 23, 2021

I bought the in the canal hearing aids,have had them for 3 years,paid $7000 for them and have a lot of problems. Both aids have quit and have to send them back to get fixed. The sound quality has gotten poorer as they get older. I would not recommend this hearing aids.

Date of experience: May 31, 2021

Please read NuEar's response below. Such a poor response, but thank you for finally admitting that NuEar's hearing aids have a problem.
You asked me to wipe the batteries often? They stop working within minutes!
The batteries degrade at +50% humidity? ARE YOU KIDDING ME? I specifically asked about this prior to buying.
You asked me to keep consulting my Hearing Professional and to call your call center? Why, I have....they tell me me that they have never heard of the problem. I paid $7,000 for a product that I cant use all of the time.

Again, sad response.

Reply from NuEar
17 hours ago
Hi Andy,

I'm sorry to hear about the experience you have had with the hearing aid's performance when the battery is exposed to perspiration.

The Zinc Air battery needs external oxygen to power its chemical reaction. The battery also responds to the relative humidity of the environment. Performance can degrade at 45C or 113F or more when humidity is greater than 50% for batteries dispensed in the US. The hearing aid needs to let the battery breath to give the battery the chemical reaction. Our Engineers recommend that you wipe the battery and the hearing device frequently when the temperature and humidity are high. We continue to work on the design of the hearing aids to improve the hydrophobic qualities of the hearing aid.

Please continue to consult with your Hearing Health Professional, and if you would like to speak with one of our Service Team Members to discuss other strategies for success, please call the following toll-free number, 800-721-3573.

Sincerely,
NuEar

Date of experience: May 06, 2021

Effective product. VERY expensive.

Date of experience: April 22, 2021

Have had nothing but problems with the hearing aids. I'm constantly taking them in because they just stop working. They have been worked on and replaced several times. Half the time I still dont hear that well with them. Would not recommend them. For $5000.00 they should be a better product.

Date of experience: January 09, 2021

I’ve had these hearing aids for 2 years and very unsatisfied. I still have a difficult time hearing people and understanding what is said on tv. I would not recommend

Date of experience: December 17, 2020

Excellent service excellent people excellent product

Date of experience: November 05, 2020

I am pleased with NuEar for the most part, but since these are my first hearing aids, I have nothing to compare them with.

There are days when I do not wear them because I will be in earshot of noisy equipment (vacuum, sanders, etc) but I try to wear them most days to train my brain/ears to hear better.

One thing for sure, I now know that I need to urge my husband to also invest in hearing aids!

Date of experience: October 09, 2020

Since upgrading to an Apple I-Phone 11, had constant problems with aids dropping off one ear or the other. Technician is working with me trying to resolve this problem. Also, I cannot pair my phone with the bluetooth device on my truck radio while it's paired to my aids??? This is getting to be very frustrating.

Date of experience: July 28, 2020

After spending $7,000 on these hearing aids I am not satisfied at all. The connection to my iPhone is of poor quality to no quality. I am very unhappy and feel ripped off. I went to the hearing center where I bought these worthless aids but only get to talk to the tech who doesn’t follow up. The actual hearing professionals I can’t get a hold of during the COVID time but actually it is your product. You should be ashamed of taking our money and not backing up your product. You should provide replacements for me but you won’t.

Date of experience: July 19, 2020

So many problems, where to start. The mini mic does not work. It stays on for five to ten minutes and then shuts down. Actually green light is still blinking, but sound is not transmitted. My first mini mike was returned for this reason. Replacement is no better. Thrive- oh bother. Often stops recognizing my aids. Sometimes recognizes one ear and some times the other. Today while using data on my I phone 7 my hearing aids turned off. Back on when I stopped using data. I’ve had these for greater than a month but will return them as defective products, not because I don’t like them. I chose these for the mike capability. I count on them to make my world bigger- classes, church, etc. the performance is not acceptable.

Date of experience: July 02, 2020

NUEAR HAS COMPLETELY CHANGED MY LIFE. I DID NOT REALIZE HOW BAD MY HEARING WAS.

Date of experience: April 04, 2020

When they are working they are great! However, daily and up to three times a day my husband has to sink them up to the app on his iPhone. He has brought them back to the Hearing Lab multiple times. Sometimes he is without them for 7 to 10 days before getting them back. Very frustrating. He just got them back yesterday after having them out for repair for 10 days. After just two hours of wearing them, he had to sink them up again. When paying $7,000 for them, we would not expect to have this much trouble.

Date of experience: January 29, 2020

I've had Circa Rechargeable hearing aids for a few months now. My hearing has definitely been enhanced, at times may need to up the volume, depending upon the environment's acoustics and if the person's normal talking voice is very soft. My friends and students have seen an improvement, which is reassuring. Do like them being rechargeable opposed to relying upon batteries. Although it would be nice to have a pair that can be both rechargeable or use batteries, that way, if in a foreign country for a length of time. My aids did come with adapters, but I'd have to do some more research to see if would need a converter for places such as Japan, Philippines, Korea, etc.

I've been disappointed with Thrive App, it's been quirky since got the aids. At times it would just turn off one of the aids, or if on the phone via bluetooth, it would disconnect. I have an iphone 7, and when updated software it made the Thrive app even less reliant. As my Audiologist recommended I reset everything, which was somewhat helpful, but I don't use Thrive that much since still erratic. In fact I'm cautious of updating another software on iphone since when I went to a blog site they said don't do i0S 13.3, which may make Thrive App even worse. Am I to understand from looking at other reviews that I should upload an updated version of Thrive, which should make it more compatible? At least for the more recent models of iphones but does that also include iphone 7 ?

Also noted if on Bluetooth mode, my aids lose their battery life faster then when not using Bluetooth.

Due to Thrive's not being reliable, I asked my audiologist to program my aids so I can manually adjust the volume opposed to setting for different environments.

On a more positive note, they're far more comfortable then I had hoped they'd be.

Altogether satisfied with them but evidently much more improvement with Thrive App.

Date of experience: December 20, 2019

Hearing aids are awesome. I have never heard as well as i do now! Service was great. Multiple visits to get everything just right. Only down was office not closer. Had to drive 45 min - an hour.

Date of experience: December 15, 2019

Excellent product and excellent diagnostic and follow up with Hearing Aid Consultants in Jefferson City, MO. Hearing aids are only as good as the follow up. I am extremely satisfied with both.

Date of experience: December 09, 2019

I am very happy with my hearing aids My husband is delighted to have the volume level, on the tv, down! I was especially happy with the gal who did my hearing test and the follow-up!

Date of experience: December 09, 2019

I am testing a new pair of NUEAR Circa AI hearing aids. Here are my impressions so far...
1/ The Thrive Hearing app isn't yet available for my new iPhone 11ProMax. Given this phone's been available for over a month that's inexcusable. Companies are provided advance notice and, apparently, NuEar chooses to put a product on the market without providing essential service. So..I downloaded the app to my wife's iPhoneXsMax. That took way too long on a fast connection. I then attempted to pair my hearing aids with her iPhone with...Success after a couple pairing attempts.
Do I need to write any review and impression beyond #1 above? No but I will mention one positive.
2/ I don't yet have the remote mic so I used the mic on my wife’s iPhone XsMax. My "other" hearing aids I've been wearing for 4 years are Starkey "made for iPhone" hearing aids. The "live listen" using the iPhone's built-in mic with them was essentially useless due to the over 1/2 second time delay of my own voice going to the iPhone and back to my hearing aids. The new NuEar Circa AI hearing aids work GREAT in this function. No delay and conversation is very clear.
For around $7,000 for a pair one would think (I certainly do) that NuEar could do better!

This update on October 31...I did the Thrive app update and can now use my iPhone11ProMax with the CircaAI hearing aids. That’s the good news. The bad? I’ve had to “forget” and then “pair” them again and again. I called tech support and they were very helpful as they could be given what I believe continue to be hearing aids pushed out to the public before being ready for prime time. I should have known better. My Starkey “made for iPhone” aids had serious shortcomings so why should I expect better results with CircaAI aids. 1st error? Shame on you. 2nd error? Shame on me. If you buy the CircaAI hearing aids make certain to get an extended right to return them for a full refund if problems continue.

Date of experience: October 24, 2019

NuEar products are amazing. They have continued to help with clarity in understanding speech, taking out background noise and helping with tinnitus. Every update, promises better hearing health care for all of our patients.

Date of experience: August 14, 2019