Verified
They made sure to find me the best and and they follow up with you right away. I would recommend this Company to anybody looking for insurance
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See what reviewers are saying
Verified
Nothing went wrong I just did everything myself online so you guys really didn't do nothing other than just say yes we'll l take your money
Company replied
Verified
My experience couldn’t have been better, the online process was easy and intuitive. And any problems that arose i was contacted by an insurance agent promptly. A++
Verified
Nova insurance is a blessing. My insurance was so expensive and I’m so grateful that this is such a awesome rate. Thank you so much.
Company details
- #40 of 52 best companies in Insurance Company
- #6 of 7 best companies in Accident Insurance Company
- #35 of 40 best companies in Auto Insurance Agency
- #91 of 98 best companies in Insurance Agency
- #29 of 30 best companies in Insurance Broker
- #10 of 10 best companies in Liability Insurance Company
Written by the company
Novo is the personal auto insurance subsidiary of Telenav, one of the world's largest providers of connected car software and a leading navigation engine supplier to automotive manufacturers.
Contact info
Santa Clara, United States
- 866-862-7757
- support@novo.us
- novo.us
4.1
Great
74 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Not too sure yet.
So far this has been an ok experience. I don’t really know yet.
Date of experience: June 28, 2025
Verified
Verified
Verified
Very friendly and knowledgeable and…
Very friendly and knowledgeable and managed time well. Thank you.
Date of experience: June 27, 2025
Verified
They made sure to find me the best and…
They made sure to find me the best and and they follow up with you right away. I would recommend this Company to anybody looking for insurance
Date of experience: June 18, 2025
Verified
Just right!!
Great Insurance not pushy with the coverage you gotta get straight to the point.
Date of experience: June 18, 2025
Verified
Esay to obtain this great insurance
Esay to obtain this great insurance
Save money is good
Friendly people
Do it
Date of experience: May 21, 2025
Verified
Don't use or give information
Don't use or give information. Before using, I very rarely got scam/telemarketer calls. Now, I get at least 3 to 4 a day since requesting a quote from Novo Insurance.
Date of experience: June 10, 2025
Reply from Novo Insurance
Hi Xavier,
Thanks for taking the time to share your feedback. We take your concerns seriously and want to assure you that Novo does not use or partner with any third-party agencies to make sales or marketing calls. We’ve reviewed our system and, unfortunately, we weren’t able to locate a quote request or contact history under your name.
We’ve sent a request for more information so we can investigate this further, but haven’t heard back. If you’re open to it, we’d appreciate the opportunity to learn more and see how we can help provide a better experience to our future customers. Please email support@novo.us to contact our team directly. Hope to hear from you soon.
Je Mé Booker
Consumer Experience Manager
Verified
Verified
Verified
I love it
I love it! I got a big discount! From Progressive to this 10/10
Date of experience: May 29, 2025
Verified
I thought this insurance was guna be a…
I thought this insurance was guna be a low payment monthly instead I'm paying more.
Date of experience: May 29, 2025
Reply from Novo Insurance
Hello Fredrika,
Thanks for taking the time to leave a review. It looks like your rate was adjusted during our standard verification process after some of the originally applied discounts could not be confirmed. We know these kinds of changes can be disappointing, and we're happy to chat through the details with you. Feel free to give us a call or shoot us an email, we're here to help!
Verified
The first time they showed me that the…
The first time they showed me that the first and second months will be 206$ after that 141$ each months. When I get the insurance and everything done after 2 weeks they increase the price from 141$ to 390$ that’s big scam and big bullshit.
Date of experience: May 18, 2025
Reply from Novo Insurance
Hi Naser,
Sorry to hear your updated rate caught you off guard, and we appreciate the honest review. Your initial quote is based on the details entered during sign-up, and once our Underwriting team completes their standard verification to review your policy, the price may adjust to reflect those updates.
We understand how frustrating this may be, especially when the final price does not match your expectations. If you're open to reviewing your policy or chatting through the details of this change, our customer service team is here to help! Thanks again for sharing your thoughts.
Verified
First and last month with this company
First and last month with this company. Not for sure who they are trying to hustle but I wouldn't recommend Novo for anything.
Jacked up prices and stupid way for doing business. Not your average car insurance company. Go anywhere but here.
Date of experience: May 26, 2025
Reply from Novo Insurance
Hi Leticia,
Thanks for taking the time to share your experience with us. We're sorry to hear Novo did not meet your expectations. Our initial quotes are based on the information provided at sign-up, but if some additional items are found during our underwriting review, it can impact your rate. We understand how frustrating that can be, and we are open to discussing any questions you may have about your policy. Give our team a call at 866-862-7757 to discuss further.
Verified
Nothing went wrong I just did…
Nothing went wrong I just did everything myself online so you guys really didn't do nothing other than just say yes we'll l take your money
Date of experience: June 16, 2025
Reply from Novo Insurance
Hi Paul, thanks for taking the time to leave us this honest (yet funny) review. Sounds like you handled things like a pro – we designed the quote process to be that easy! While the process is self-serve, our team is always here to answer questions about your coverage or provide support when needed. We truly appreciate you choosing Novo, and we hope to continue earning your trust over time.
Verified
Verified
Verified
Nova insurance is a blessing
Nova insurance is a blessing. My insurance was so expensive and I’m so grateful that this is such a awesome rate. Thank you so much.
Date of experience: June 12, 2025
Verified
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