Verified
Suffering chronic pain in several limbs and back, the NovaaLab red light sleeve quickly become an indispensable part of my daily routine. It works well, is a quality product and I've had superb custo... See more
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Verified
As with past Novaalab orders, we are extremely happy with our purchases. Hubby and I are both healing and seeing great results from using Infrared lights. I’ve ordered other brands of infrared li... See more
Company replied
Verified
1. Friendly and helpful customer service , rep was responsive and respectful 2. Rep provided answers to most of my questions and concerns 3. The offer of discount did help me proceed with purc... See more
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Verified
I'm scoring a 4.0, as nothing was spectacular about the experience thus far but it was above average. After using the product I will decide if the quality/results warrants purchasing a 2nd one from No... See more
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Company details
- #57 of 132 best companies in Health and Beauty Shop
Written by the company
Elevate your wellness journey with NovaaLab's (novaalab.com) cutting-edge red light therapy devices for home use. Our infrared light therapy pads offer effective relief from discomfort, harnessing the power of red light for natural healing. Experience the convenience of lightweight and user-friendly designs, backed by NovaaLab's exceptional customer service. Discover the transformative benefits of red light therapy and explore the range of red light therapy pads at NovaaLab today.
Contact info
2810 N Church St PMB 94922, 19802-4447, Wilmington, United States
- (888) 670-9462
- support@novaalab.com
- novaalab.com
4.5
Excellent
2K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
Verified
The product arrived in a timely manner
The product arrived in a timely manner. The discount was applied.
Date of experience: June 30, 2025
Reply from NovaaLab LLC
Hi Rose! Thank you for your feedback! We’re glad to hear your product arrived on time and that the discount was successfully applied. We appreciate your support and hope you’re loving your NovaaLab experience!
Your satisfaction is our top priority, and we’re truly happy to know you had a positive experience. It means so much to all of us. Here's to your continued health and wellness!
Verified
Suffering chronic pain in several limbs…
Suffering chronic pain in several limbs and back, the NovaaLab red light sleeve quickly become an indispensable part of my daily routine. It works well, is a quality product and I've had superb customer serv ice from them when I did encounter an issue. Highly recommend NovaaLab and their red light product.
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Hi Tere! Thank you so much for your kind words! We’re truly glad to hear that the Novaa Light Pad has become such a helpful part of your daily routine. It means a lot to us that you’ve found relief and value in our product. We’re also happy to know our team was able to support you well—your recommendation is deeply appreciated!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead!
Verified
It took about nine days for my hip pain…
It took about nine days for my hip pain to go away
after using my Novaa-lab pad twice a day! Yay!
Date of experience: June 10, 2025
Reply from NovaaLab LLC
Hi Donna! Thanks for sharing your experience! We're thrilled to hear that your hip pain eased after nine days of using the Novaa Light Pad for Deep Healing twice a day—that’s fantastic news! Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead! 😊
Verified
Efficient order process
I just started using the device so I can't really give feedback on results yet, but the shipping was efficient and timely.
Date of experience: June 30, 2025
Reply from NovaaLab LLC
Thank you for your feedback! We're glad to hear your order arrived quickly and on time. No rush on the results — we're hopeful you'll start noticing the benefits soon. If you have any questions while using the device or need support along the way, feel free to reach out. We're here for you!
Verified
Great for an injury
I began using the novaapad due to a knee sprain. I used it twice daily for a year and my knee healed well.
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Thank you so much for sharing your experience! We're thrilled to hear that the device helped with your knee sprain and supported your healing journey. It's always encouraging to know our products are making a real difference. If you ever need further support or have questions about other areas of use, feel free to reach out — we’re here to help!
Verified
Novaalab is a brand I trust!
Novaalab products are stellar in quality and customer service is great. I personally and professionally use many of their products, This is very efficacious therapy!
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Thank you so much for your kind words and support! We're truly grateful to hear that you not only use our products personally but also trust them professionally. It means a lot to know that you find the therapy effective and our service reliable. If there’s ever anything you need or any way we can support you further, please don’t hesitate to reach out — we’re always here for you!
Verified
Great customer service and high-quality…
Great customer service and high-quality product
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Hi Emma! Thank you for your kind words! We're thrilled to hear you were satisfied with our customer service and product quality. At Novaalab, we take pride in delivering excellence, and your feedback means the world to us. Your satisfaction is our top priority, and we’re truly happy to know you had a positive experience. It means so much to all of us. Here's to your continued health and wellness!
Verified
This is a great product
This is a great product. I feel I have been able to put off knee replacement because of the treatment on my knee. The company itself is so easy to deal with - they get back to you immediately and have a solution that will satisfy you. Highly recommend.
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Hi Becky! That's incredibly heartening to hear—thank you so much! 🙏 We're truly honored that our product has helped ease your knee issues and potentially delay something as major as a knee replacement. Knowing that you've felt relief and support from using it is exactly why we do what we do. And we're thrilled you’ve had a smooth, responsive experience with our team—customer care is something we take seriously. Your recommendation means the world to us! 💖 Wishing you continued comfort and healing ahead.
Verified
While ordering
While ordering, I found the website easy to manipulate, and the information readily available to help me decide which product to choose.
Date of experience: July 07, 2025
Reply from NovaaLab LLC
Thank you so much for your feedback! We're glad to hear that you found the website easy to navigate and the information helpful in making your decision. If you have any questions about your product or need further assistance, feel free to reach out — we're here to help!
Verified
Awesome product/great quality
As with past Novaalab orders, we are extremely happy with our purchases. Hubby and I are both healing and seeing great results from using Infrared lights.
I’ve ordered other brands of infrared light products before, but they don’t compare to the quality of Novaalabs.
Date of experience: June 27, 2025
Reply from NovaaLab LLC
Hi Missy! That's such wonderful feedback—thank you! 🌟 We're genuinely thrilled to hear that both you and your husband are seeing healing and positive results with your Novaalab red-light therapy deviced. It means the world to us that you've returned to Novaalab after trying other brands and found the quality to be unmatched. Your trust and support are deeply appreciated, and we’re honored to be a part of your wellness journey. Wishing you and your husband continued healing and radiant health ahead! ❤️
Verified
Good customer service but more tech information will additionally help
1. Friendly and helpful customer service , rep was responsive and respectful
2. Rep provided answers to most of my questions and concerns
3. The offer of discount did help me proceed with purchase
4. More technical information would be helpful to better understand the following:
- differentiators from other red light providers in similar price range
- what each mode / setting means with respect to treatment and penetration
- what are recommended settings for different types of skin tones
Date of experience: June 30, 2025
Reply from NovaaLab LLC
Hi there! Thank you so much for your thoughtful feedback and for choosing Novaalab. We're genuinely glad to hear that our customer service rep was able to support you in a friendly, respectful, and responsive manner. That’s exactly the kind of experience we strive to provide. We’re also pleased the discount helped make your decision easier. It means a lot to us to know it made a meaningful difference.
Regarding your request for deeper technical information, we truly appreciate you sharing this. Understanding how our device stands out and how it works for different skin tones is essential, and we're committed to making that clearer for our customers. We're currently working on expanding our educational resources to better explain those moving forward.
We're here to provide support whenever you need it, so please don't hesitate to reach out if you have any further questions or concerns. Wishing you continued health and wellness!
Verified
Disappointing Business Practices
My business partner and I offer a wide variety of premium, natural wellness therapy sessions - including treatments for targeted pain relief. After quite a bit of research, we were thrilled to discover Novaalab for high-quality, red light therapy products. Unfortunately, the buying experience has fallen short of the their stellar recommendations, as we did not receive all the items purchased in our initial order. After reaching out to Novaalab online, submitting photos of the delivered products (online and through email), and then waiting for Novaalab to "escalate this issue to our team for a thorough investigation", we were able to receive the remaining part of our order eight days after the initial delivery date. In this time, we were required to reschedule several client appointments, with the explanation that we were still awaiting the delivery of products that had already been purchased. After requesting some form of courtesy credit / compensation for the inconvenience, the end result was Novaalab's offering a $10 credit (on a $4k+ order) or an 11% discount on a future purchase. This is even more egregious now, as with this current July 4th promotion, we would have qualified for several free products. We do not feel like either of the offered adjustments take full accountability for the inconvenience caused by Novaalab's oversight, and are considering returning the products, due to the overall offense of this general business practice. Although we did purchase the shipping insurance and extended warranties, in light of how this situation has been handled, this definitely seems like unnecessary, inflationary costs, used to ultimately benefit the pockets of Novaalab. Hopefully the use of the products will provide a more positive experience than that of our purchasing. I will keep you all updated...and in the meantime, caveat emptor.
Date of experience: June 08, 2025
Reply from NovaaLab LLC
Hi Matthew! Thank you for sharing your experience, and please accept our sincerest apologies for the delay and disruption to your order. We deeply regret that your initial experience didn’t reflect the high standards we aim for. We understand the impact this had on your schedule and business, and we agree that a small credit doesn't fully account for the inconvenience. Your feedback, especially regarding promotions and extended coverage, has been shared with our team as we work to improve our service policies. We truly appreciate your trust, and if you're open to continuing with your purchase, we’d love the chance to offer a more meaningful adjustment that reflects our commitment to your wellness practice. Thanks again for helping us grow—we hope to restore your confidence soon.
Verified
Amazing service and I love the product!
Amazing service and I love the product!
Date of experience: June 27, 2025
Reply from NovaaLab LLC
Hi Jacqueline! Thank you so much! 🌟 We're thrilled to hear you love the product and had an amazing experience. Your support means the world!
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Wishing you healthier days ahead!
Verified
Got here on time
Got here on time, well packaged-
No idea if it’s going to help me I’ve only had it for two days.
I’ll give it a little time and see what happens.
Date of experience: June 27, 2025
Reply from NovaaLab LLC
Thank you for your feedback! We're glad to hear your order arrived on time and in good condition. It's completely understandable that results can take a little time—everyone’s body responds differently to light therapy. We’re here for you along the way, so feel free to reach out if you have any questions or need support as you continue using the device. Wishing you all the best on your healing journey!
Verified
Awesome service
Had trouble with a defective item and after submitting a video and a few minutes on chat with the rep, have a new one coming our way. Was an extremely easy process to get it replaced.
Date of experience: July 03, 2025
Reply from NovaaLab LLC
Hi Julie! Thank you for your review! We're glad to hear the replacement process was quick and easy for you. We do our best to make things right as smoothly as possible, and we appreciate you taking the time to share your experience.
Verified
TIME SAVER PURCHASE!
I used the regular size red light pad, but found that it helped in so many areas of my body, that I had to rotate areas because I didn't have enough free time to do everywhere, so I bought the full sized body pod. I love it. The ordering process was simple, and I had the pod in two days. I'm now able to treat my entire body in just twenty minutes (better than almost four hours) and feel better than I have in years.
Date of experience: June 26, 2025
Reply from NovaaLab LLC
Thank you so much for sharing your experience with us, Amy! We also appreciate your kind words about the ordering process—it means a lot to know everything went smoothly. I'm truly glad to hear that the Novaa Light Pad brought you relief—and even more thrilled that the Novaa Recovery Pod is making such a big difference for you. It’s amazing that you're now able to treat your whole body in just 20 minutes instead of several hours. We completely understand how valuable your time is, and it’s wonderful to hear you’re feeling better than you have in years. Thank you for being part of the NovaaLab community, and please don’t hesitate to reach out if there’s anything we can support you with.
Verified
I bought this product for the receding…
I bought this product for the receding gums and in only 2 weeks I feel my gums get stronger.thankyou novaalab
Date of experience: June 26, 2025
Reply from NovaaLab LLC
Hi Rosa! Thank you so much for your kind review! We're thrilled to hear that you're already noticing stronger gums after just two weeks of use. Keep it up—consistent use can lead to even better results over time.
Verified
Solid company!
Fast, efficient, easy replacement process! I had an issue, received an email response immediately, went through the process, it got resolved. They aim to please and stand by their product. Thank you so much!
Date of experience: July 02, 2025
Reply from NovaaLab LLC
Thank you for the kind words! We're so glad to hear that you found the replacement process fast, efficient, and easy. It's our priority to make sure every concern is handled quickly and that our customers feel supported every step of the way. We truly appreciate your trust in us! 😊
Verified
Didn’t believe it at first but saw a…
Didn’t believe it at first but saw a noticeable improvement after a few days. Incredible.
Date of experience: June 25, 2025
Reply from NovaaLab LLC
Thank you so much for sharing your experience! We're thrilled to hear that you noticed an improvement after just a few days. It truly means a lot to us — we’re so glad the product is working well for you!
Verified
I have only had it for 4 days
I have only had it for 4 days. I use it twice a day for 30 minutes on red and infrared and I believe it is helping. I will know more after a couple of weeks.
Date of experience: June 25, 2025
Reply from NovaaLab LLC
Thank you for sharing your early experience, Vonnie! We're glad to hear you're already noticing some benefit after just a few days of using the red and infrared light. We look forward to hearing how things progress in the coming weeks. We're here if you need anything along the way.
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