Not In The Dog House 

Wish I could give no stars.
Still waiting for our order that was placed in the spring.
Wish I could pop in and see them as the only chance I have of getting my money back.

Date of experience: December 15, 2023

Shocking customer service, placed an order for nearly 50 pounds, never received it,and still not received a refund despite many emails and messages through their fb account. They just reply and say it will be sorted, then nothing. Do not order

Date of experience: September 18, 2023

I ordered a dog bed on 14th June 2023, it did not arrive; I contacted them and they said it had been dispatched and tracking details would follow. No tracking details followed. Chasing them more they agreed to issue a refund and later even claimed that they had issued the refund - no refund arrived to date (I'm posting this review in Dec 23). I got sucked in by the glossy website and did not read the reviews first. As everyone else has said: DO NOT BUY FROM HERE.

Date of experience: June 14, 2023

SCAMMERS,
They use every excuse to keep you waiting ,
Luckily my credit card refunded me
DO NOT BUY FROM THIS COMPANY

Date of experience: October 11, 2023

DO NOT USE THIS COMPANY
YOU WILL NOT RECEIVE YOUR ITEM
YOU WILL NOT RECEIVE A REFUND
THEY WILL USE A COMPUTER TO SEND GENERIC EMAIL REPLIES STRINGING YOU ALONG
MORE CHANCE OF SEEING A UNICORN THAN THIS COMPANY ACTUALLY DOING ANYTHING LEGITIMATE HOW THEY ARE EVEN ALLOWED TO TRADE IS A JOKE.....MY ADVICE IS CONTACT YOUR BANK LIKE I DID AND GET THEM TO CLAIM BACK YOUR REFUND...WORKED FOR ME!!!

Date of experience: October 01, 2023

Ordered two products at the beginning of October, money was taken from my account and they still haven’t arrived despite several emails to them.
The website is now down so I doubt I’ll get my money back.

Date of experience: October 03, 2023

Ordered a dog harness in September and still haven't received it. Have sent numerous emails asking where it is, assured its on its way. Then emailed asking for a refund as still not received it and never get an answer back.

Date of experience: September 23, 2023

They eventually refunded me but only after getting Barclaycard involved. I would not use again. Pity, I like to support local businesses.

Date of experience: November 27, 2023

No goods received, no refund given. Fraudulent

Date of experience: December 04, 2023

They never sent my order and when I asked for my money back they refused to pay it back.
Bad Dog

Date of experience: August 31, 2023

DO NOT USE THIS COMPANY
YOU WILL NOT RECEIVE YOUR ITEM
YOU WILL NOT RECEIVE A REFUND
THEY WILL USE A COMPUTER TO SEND GENERIC EMAIL REPLYS STRINGING YOU ALONG
MORE CHANCE OF SEEING A UNICORN THAN THIS COMPANY ACTUALLY DOING ANYTHING LEGITIMATE HOW THEY ARE EVEN ALLOWED TO TRADE IS A JOKE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Date of experience: September 29, 2023

Didn't check reviews before ordering dog beds.
Put in claim to Natwest mastercard and got refund from Dog house when m'card debited them>
Don't waste time chasing just get on to your bank!

Date of experience: November 27, 2023

My item was never received. Order placed on 23/08/23. Chased a number of times, was told it was dispatched. Last chase was told I’d get a refund, this was on 11/10/23. Nothing received!!

Date of experience: October 11, 2023

I have successfully used this company before but my latest order in October 2023 has still not arrived and no reply to my emails. I guess it is no longer in business and I will be contacting my credit card company for a refund.

Date of experience: November 28, 2023

On October 6, 2023, I made purchases that did not arrive and I did not receive a refund. I do not recommend

Date of experience: October 06, 2023

DO NOT USE! Very much in the dog house. Ordered a dog bed in October. Never delivered. All messages ignored. Raised a dispute on my credit card and miraculously they’ve told the credit card company that they will now refund my payment.

Date of experience: November 28, 2023

Please Do NOT buy from this company. I have been emailing (and even tried Resolver) since July 2023 regarding missing item (value £13) all I get is an automatic reply saying they be in touch.

Date of experience: July 27, 2023

DO NOT USE! I placed an order totalling just over £36 in October. Received an initial confirmation email, then nothing. No response to my emails and then the website was permanently down for 'maintenance'. Thankfully, I have just got the money back through my bank. I feel very sorry for those that have lost out financially. Absolutely the last time I order from a company that isn't a recognised name. Wish I'd read these reviews first!

Date of experience: November 26, 2023

Shocking!
Have bought from them before so took a chance. Wish I hadn’t.
Took the money quick enough- no goods, no response and obviously no conscience.
Can’t imagination how people live with themselves!

Date of experience: October 15, 2023

Not good at all. Ordered food 1st Sept and it didn't turn up. They told me it was on it's way and tracking details would be provided - goods and tracking details never received. I requested a refund and it was confirmed as complete...more than once but I never received it. Seems like a company on its knees and unable to cope.... or they are doing well on the back of taking money for goods never provided. I'll be taking this further.

Date of experience: September 01, 2023