I've been using this company for several years and yesterday I got letter from ACRISURE saying Northwest Insurance is selling my info in their PARTNER program. NOT OK WITH ME!!!
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I asked if there was an insurance that was cheaper than what I was paying since it increased. The response was probably not. But I asked her to look into it and she said she would let me know either w... See more
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I got tired of 800 numbers or call backs. I found Northwest and have been using them for all my insurance for the past 10+ years. Always had a positive experience. I recommend them to friends and fami... See more
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Northwest insurance agent Joyce, is great with resulotions, problems and discrepancies. She gave me options and help my choose based on my vehicle. #1 with me
Company details
Written by the company
Northwest Insurance has been helping Chicago land protect its property since 1956. With over 60+ different carriers they represent they have coverage options for everyone. If you need to insure an auto, home, business, boat etc. Northwest Insurance has you covered.
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United States
- northwestinsurance.com
3.8
Great
22 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
I've been using this company for…
I've been using this company for several years and yesterday I got letter from ACRISURE saying Northwest Insurance is selling my info in their PARTNER program.
NOT OK WITH ME!!!
Date of experience: August 09, 2024
Reply from Northwest Insurance
Ron, we are sorry to hear you received a letter implying Northwest is selling your information. If you do not mind reaching out with your information to, info@northwestinsurance.com, one of our representatives can investigate why you received this letter. We do not sell any customer information, we only use the information provided to shop for the coverage requested. We do not partner with ACRISURE or have any affiliation with them.
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Great Communication
Northwest insurance agent Joyce, is great with resulotions, problems and discrepancies. She gave me options and help my choose based on my vehicle. #1 with me
Date of experience: February 04, 2024
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Valued Customer
I've been a customer for years and purchased more than one type of policy. The only fault I've ever had is phone communication. Can't get them on the phone or a timely callback.
Date of experience: January 05, 2024
Reply from Northwest Insurance
HI DJ, we appreciate your loyalty over the years. I apologize for your poor experience over the phone. We are working on getting better.
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No experience in the past twelve months.
Date of experience: February 02, 2024
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Everything was done with extreme…
Everything was done with extreme professionalism.
Date of experience: February 03, 2024
Was looking for a personalized experience and I found Northwest
I got tired of 800 numbers or call backs. I found Northwest and have been using them for all my insurance for the past 10+ years. Always had a positive experience. I recommend them to friends and family.
Date of experience: October 20, 2023
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Everything
Date of experience: October 01, 2023
Reply from Northwest Insurance
HI Jobonita, sorry to hear about your bad experience. Please feel free to call me directly at 312-239-2709 to see if there's anything we can do.
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Fast, Easy, and the best deal around!
I purchased a policy through Northwest's Instant Quote option - it was fast, easy, and the best deal I found. I also placed my home with them too. I saved money on both my home and auto and my agent makes sure I have the best deal each renewal. Thank you, Magda and the rest of the Northwest Team!
Date of experience: July 15, 2023
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I like them and the insurance helps me…
I like them and the insurance helps me a lot, but I always have problems with payments for the services used. I have to call them and spend hours on the phone to resolve issues.
Date of experience: January 10, 2024
Reply from Northwest Insurance
Hi Renato, we appreciate the feedback. We are working on getting better with the calls and speeding things up. With thousands of calls per week it can get a little crazy sometimes, but we are working hard to get this resolved.
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This was a very easy process in which I…
This was a very easy process in which I was given many options to fit my needs. The team was helpful & I felt like I got the best deal. Everything was taken care of quickly & I was please with how fast the coverage was provided.
Date of experience: July 10, 2023
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I asked if there was an insurance that…
I asked if there was an insurance that was cheaper than what I was paying since it increased. The response was probably not. But I asked her to look into it and she said she would let me know either way and I was not notified as she said but instead the higher rate had begun.
Date of experience: December 08, 2023
Reply from Northwest Insurance
Hi Rhonda, sorry to hear about your bad experience. Please feel free to call me directly at 312-239-2709 if this has not been resolved.
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workers don’t listen to customers
they gave me the wrong quote and after they gave me the wrong quote they would not send me my insurance paperwork than they held me on the phone to discuss why the mistake was made in a aggressive tone i ask to be redirected to the company i purchased my insurance from but instead they wanted to discuss matters that frankly was already handle so i do not know the reason for this situation.
Date of experience: January 26, 2024
Reply from Northwest Insurance
Hi Guillaume, sorry to hear about your bad experience. I would like to see what happened here and how we can help. Please feel free to call me directly at 312-239-2709
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Always helping me
Date of experience: July 25, 2023
Reply from Northwest Insurance
Thanks for the great review!
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Customer service
Date of experience: November 17, 2023
Reply from Northwest Insurance
Thanks for the great review Dorothy
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The experience of paying over the phone…
The experience of paying over the phone through automated assistant makes it easier and fast
Date of experience: November 15, 2023
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I been paying my insurance on time…
I been paying my insurance on time every month but when it’s time to do my renewal my amount go up instead of down I feel y’all should have some kind of perks or discounts for being loyal
Date of experience: November 20, 2023
Reply from Northwest Insurance
Hi Veronica, unfortunately we have no control over the cost of insurance. We do have over 60 different carriers, so we always shop to make sure you are getting the best deal, however sorry we could not get you something better.
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Siempre están atentos
Siempre están atentos. Prestan un buen servicio
Date of experience: November 20, 2023
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Over 13 years
I have been with your company for over 13 years. Margaret was first my agent for many years and then I’m assuming got sick and didn’t return since then. I’ve had Leslie and I absolutely love her. She’s always accurate on time returns. My text helps me out in anyway that she can I refer your company to anybody and everybody I know keep up the good work and most of all give Leslie a raise. She’s awesome I love her!!! Tell her this was from Jennifer Martinez. Please
Date of experience: November 20, 2023
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Great well done thanks very much
Date of experience: November 20, 2023
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