I could not have been happier with the excellent service I received from both Dean & Chelsea. They both were extremely helpful in resolving the problem on hand..
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Verified
No experience buying fireplace when I called for help . One of their expert name Steve helped me with my purchase . He was so patience and very helpful
Verified
Tim was extremely helpful; he knew the product and all its accessories very well and was able to answer all my questions right on the spot. I would recommend Northfire enthusiastically.
Great experience working with the technician during the fireplace issues Calling me even when it’s weekend to insure that we can get this fixed and done. I greatly appreciated it. Thanks again for y... See more
Company replied
Company details
- #1 of 8 best companies in Fireplace Store
- #8 of 174 best companies in Furniture Store
- #2 of 7 best companies in Boiler and Heating Service
Written by the company
North Country Fire is an authorized online retailer focusing on providing the best selection in Electric Fireplaces, Gas Fireplaces, Direct Vent Stoves and Gas Inserts. Specializing in contemporary and modern wall fireplaces from Napoleon, Majestic, Empire, Dimplex, Monessen and more. We pride ourselves on providing the best customer service in the industry, take a look at what our customer's have to say and get in touch for great pricing and the ultimate customer service experience.
Contact info
2760 White Mtn Highway, 03860, North Conway, United States
- 844-956-4755
- northcountryfire.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Tim was extremely helpful
Tim was extremely helpful; he knew the product and all its accessories very well and was able to answer all my questions right on the spot. I would recommend Northfire enthusiastically.
Date of experience: July 01, 2025
Verified
No experience buying fireplace when I…
No experience buying fireplace when I called for help . One of their expert name Steve helped me with my purchase . He was so patience and very helpful
Date of experience: July 01, 2025
Knowledge and expertise
Dean's knowledge and expertise were critical in this job being so successful. End product is beautiful and homeowners love it!
Date of experience: July 01, 2025
Verified
The online person was very…Very hepful
The online person was very knowledgeable about their products and was able to suggest options based on what I needed after listening to my needs and concerns.
Date of experience: June 30, 2025
Reply from North Country Fire
David,
Thank you for taking the time to share this. We’re really glad to hear that our team member took the time to understand what you were looking for and could recommend the right options. That kind of thoughtful, personalized help is exactly what we aim for.
If any other questions come up or you need help with anything down the road, we’re always here to help.
Warm regards,
The Team at North Country Fire
I could not have been happier with the…
I could not have been happier with the excellent service I received from both Dean & Chelsea.
They both were extremely helpful in resolving the problem on hand..
Date of experience: June 24, 2025
Reply from North Country Fire
Thank you for the kind words—it means a lot. We’re so glad Dean and Chelsea were able to step in and get things resolved for you. They both care deeply about making sure our customers are taken care of, and we’re happy to hear their support made a difference.
If you ever need anything else, we’re just a call or message away.
Warm regards,
The Team at North Country Fire
I worked with Dean Allen regarding…
I worked with Dean Allen regarding technical help with installation of our NapVector 74 fireplace- his expertise and knowledge together with providing additional references was exemplary. If I could give 10 stars, I would. Great job, Dean.
Date of experience: June 25, 2025
Reply from North Country Fire
Doug,
Thank you for the incredible feedback! We’re thrilled to hear that Dean was able to provide the expert support you needed during your installation. His dedication and technical knowledge truly set the bar, and we’ll be sure to pass along your kind words. If we could give you 10 stars for this review, we would too!
Warm regards,
The Team at North Country Fire
Verified
Very pleasant and patient representative
Very pleasant and patient representative
Date of experience: June 24, 2025
Reply from North Country Fire
Warren,
Thank you for your kind words! We're so glad to hear your experience with our representative was both pleasant and patient — that’s exactly what we strive for.
Warm regards,
The Team at North Country Fire
Very knowledgeable and a great help thx
Date of experience: June 23, 2025
Reply from North Country Fire
Shawn,
Thank you for the great feedback! We're glad our team was able to assist and provide the information you needed. Don’t hesitate to reach out if we can help with anything else!
Warm regards,
The Team at North Country Fire
Verified
This was one of the best buying…
This was one of the best buying experiences I’ve ever had. Thank you Steve and North Country fire.
Date of experience: June 23, 2025
Reply from North Country Fire
Chris,
Thank you so much for the kind words! We're honored to hear this was one of the best buying experiences you've had. Steve and the entire team truly appreciate your trust and support — we're always here if you need anything in the future!
Warm regards,
The Team at North Country Fire
Verified
Customer service quickly fixed my order…
Customer service quickly fixed my order error and had my fireplace sent out with confirmation the same day!
Date of experience: June 23, 2025
Reply from North Country Fire
Gary,
Thank you for the kind words! We're happy to hear our team was able to resolve your order quickly and get your fireplace on the way the same day. We appreciate your trust in us and are glad we could help make things right without delay.
Warm regards,
The Team at North Country Fire
Verified
Steve walked us through each fireplace…
Steve walked us through each fireplace we were considering and at no time lost patience with us. And we purchased a larger fire place then we were going to get. The price was much better then anything we could get locally. Thanks Steve my wife has been on my butt for over two years. She is happy now.
Date of experience: June 19, 2025
Reply from North Country Fire
Mike,
Thank you for the great review! We’re so glad Steve was able to guide you through the options and help you feel confident in your decision—sounds like it was worth the wait! We're thrilled to hear your wife is happy and that you found the right fireplace at a great value. Enjoy the warmth and comfort for years to come!
Warm regards,
The Team at North Country Fire
Great experience working with the…
Great experience working with the technician during the fireplace issues
Calling me even when it’s weekend to insure that we can get this fixed and done. I greatly appreciated it. Thanks again for your help and patience!
Date of experience: June 16, 2025
Reply from North Country Fire
Samer,
Thank you so much for your thoughtful review. We're truly glad we could be there for you when you needed support—even over the weekend. Your time and comfort matter to us, and we're grateful you gave us the opportunity to help get things resolved. It means a lot to hear that the experience left a positive impression, and we appreciate you taking the time to share it.
Warm Regards,
The Team at North Country Fire
Very professionalism kind hearted…
Very professionalism kind hearted person that his time helping me and the electrician. Thanks Mr.Dean
Date of experience: June 18, 2025
Reply from North Country Fire
Harold,
Thank you for the kind words! We're so glad to hear that Dean took the time to support both you and your electrician. His professionalism and genuine care are what make him such a valuable part of our team. We'll be sure he sees your message—thank you again for sharing!
Warm Regards,
The Team at North Country Fire
Customer service is awesome
After working for a couple days with no progress we gave north country a call, and Dean Allen (our tech support) answered all my questions and helped us get the fireplace going the next day.
Date of experience: June 17, 2025
Reply from North Country Fire
Nik,
Thank you for taking the time to share your experience! We know how frustrating it can be when things aren't working as expected, so we're especially glad Dean was able to step in and get things moving in the right direction. His knowledge and dedication to helping customers really shine through, and we’ll be sure to pass along your kind words. Thanks again for giving us a call—happy to hear your fireplace is up and running!
Warm Regards,
The Team at North Country Fire
Dean was exceptional
Dean was very good. His knowledge, experience, and patience far exceeded my expectations. He and the company are very professional and sincerely wanted me to have a positive outcome.
Thanks for caring.
Date of experience: June 16, 2025
Reply from North Country Fire
Fred,
Thank you for such a thoughtful review. We're thrilled to hear that Dean exceeded your expectations—not just with his knowledge and experience, but with the level of care and patience he brought to your situation. It’s always our goal to make sure every customer feels supported, and your kind words mean a great deal to us. We’ll be sure Dean sees this—thank you again for sharing!
Warm Regards,
The Team at North Country Fire
Verified
Responsive customer service!
Date of experience: June 16, 2025
Reply from North Country Fire
Jay,
Thank you for the review! We're glad to hear our team was responsive and able to assist you when needed. We appreciate you taking the time to share your experience!
Warm Regards,
The Team at North Country Fire
Dean in technical support is honestly…
Dean in technical support is honestly the best representative that I have dealt with. He is extremely knowledgeable and actually cares to help the customer that is calling! A+ customer service.
Date of experience: June 16, 2025
Reply from North Country Fire
Chris,
Thank you so much for this incredible feedback. It’s clear Dean made a lasting impression, and we couldn’t agree more—his deep product knowledge and genuine care for each customer truly set him apart. We’re lucky to have him on our team, and we’ll make sure he sees your kind words. Thank you again for taking the time to share your experience!
Warm Regards,
The Team at North Country Fire
Verified
Apparently there is supposed to be a…
Apparently there is supposed to be a connection between the insert and the chimney liner but the connector shown in the manual is not what you receive in the kit. With help from the company the project was assembled as required thank you.
Date of experience: June 09, 2025
Reply from North Country Fire
Dear Bruce,
Thank you for taking the time to share your feedback. As discussed during our recent phone conversation, our technician was able to assist you and has confirmed that no additional adaptor is required for connecting the vent kit to your insert. The kit includes all necessary components for installation.
You should be fully equipped to complete the installation at your convenience. Should you have any further questions or require additional assistance, please don’t hesitate to reach out.
Best regards,
The Team at North Country Fire
Verified
Steve at North Country Fire helped me…
Steve at North Country Fire helped me with figuring out the best fire place based on my needs. He was patient and extremely knowledgeable. Thank you Steve!
Date of experience: June 12, 2025
Reply from North Country Fire
Lisa,
Thank you for sharing your experience! We're so glad Steve was able to guide you toward the right fireplace with both patience and expertise. Taking the time to understand each customer’s needs is something he takes seriously, and we’re happy to hear it made a difference. We’ll be sure to pass along your thanks to him!
Warm Regards,
The Team at North Country Fire
Verified
Working with Anthony and Steve was great
Date of experience: June 12, 2025
Reply from North Country Fire
Steve,
Thank you for the kind words! We're so glad to hear that both Anthony and Steve made your experience a positive one. They’re a great team, and we’ll be sure to pass along your feedback to them. We appreciate you taking the time to share!
Warm Regards,
The Team at North Country Fire
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