Nordictest Reviews 75

I've purchased a combo of HSV-1 and HSV-2 tests back on the 4th of this month. I've received the shipping notification the next day but without any tracking number.

After almost 30 days and two different emails to their customer service requesting a tracking number to follow the order and stating that it hadn't arrived within the expected time-frame (one on the 13th and another on the 16th), not a single reply from the company and no items in my mailbox either.

I wish I had read the reviews here first. I understand that they seem to be swamped with orders and cannot keep track of all of them, but it's absurd that I need to come here and make a public review/complaint in order for them to pay attention to my request, if that will ever be granted.

I've paid with paypal luckly, so I'm going to try toproceed to a payment dispute if they don't acknowledge this review and try to fix their mess.

TLDR: do not recommend.

Date of experience: June 30, 2025

I have been waiting for the delivery #026137 since a month already. I received a email back from Nordic Test on February 20th saying that they will send it again and that now they had the knowledge about the wrong address but that now they had the correct address but I hasn’t received neither the package and neither more info about it. I already did the test at the hospital bc doing the test was an urgent matter so I want my 20€ back, thanks.

Date of experience: February 20, 2025

I made an order for a pack that I was looking forward to. I made that order 24th of February, we are now in 19th March and I still have nothing. I've sent many emails and I get no response. I thought it would be a professional and quick matter but it ended up just being useless. Still waiting for a response.

Date of experience: March 19, 2025

I am absolutely flabbergasted how this company is allowed to trade. I brought 3 test kits 1 for me 1 for my partner and 1 spare just in case.
There was no instructions but we got them of the website.
We did it correct and enough blood in both holes. NOTHING. Absolute fake test kit.
Honest to god I don't know how a company is allowed to mess with people's livelihoods like this.
How are they allowed to trade I don't know.
I will report them somehow, I never leave reviews but wow, to earn money from tricking vulnerable scared people. Shameful. Absolutely shameful.

Date of experience: February 14, 2025

Waiting for the test to arrive, its been 10 days. I have sent a message through website and got no response.

Date of experience: January 19, 2025

I wish i’d read the reviews before purchasing, clearly a scam company. I placed an order on 01/01/2025 and got an email on 02/01/2025 to say the order had been dispatched. No further communication. I have now sent 2 messages via their website and had nothing back. For those lucky enough to get their test, the instructions are actually on a link in the email they send you. I’m now going to contact my card issuer to try & get a refund.

Edit: An email was sent to me yesterday, it was in my junk folder. Apologies, however still poor service. I have requested they do post another so will update the review if i do actually receive the test.

Date of experience: January 15, 2025

Hi
I made an order on the 19th of December and I was told the order is arriving on 20th. I received my order receipt and it's says it's should be delivered on 20th.
Today is 21st already and there is no trace of the test kit. My order number is #022839
I am just reading so many bad reviews of your company online now. My God, hope I haven't been scammed.

Date of experience: December 20, 2024

Where do I even start…. The customer service is about the worst I’ve ever experienced, Initially had a reply and they ignored the 11 emails after the initial contact was made. Your company has been entrusted to help people in there time of need, to provide a service that is discreet and that takes away the embarrassment of needing to use a test in which you were “suppose” to provide after payment. You are by far the worst company I have ever dealt with and by far the worse I hope to come across ever again. You should be ashamed to out your name to a product to help people get answers and then not deliver the product or the customer service. I gave you more than enough chances from the 20/11/24 when the item was ordered until 4/12/24 to give me answers on where my item was and to give me a refund for a product that was never received and the worst thing about it is that this isn’t the first time by looking into reviews about your company that this is actually quite common.

Date of experience: December 04, 2024

Never would use again. Awful kits. No instruction how to use or how to read results. AVOID!!!

Date of experience: November 12, 2024

Complete scam with no response from customer services and no product delivered.

DO NOT BUY FROM THESE SCAMMERS

Date of experience: November 04, 2024

I bought a pair of pots last week. I had a problem and that's why I sent 2 emails on the web and one by email, they didn't reply to any of them. The customer service they boast about is not true.

Date of experience: September 26, 2024

Horrible experience! Feels like a scam. Nobody responds. I've sent three inquiries through the website and three emails to change the delivery address. Numerous calls have gone unanswered. It's as if they don't exist. Do not order!

Date of experience: September 09, 2024

The order never arrived, and they never answered my emails. Probably a scam.

Date of experience: August 19, 2024

Waited weeks for my order, no reply via email. Order arrived, no instructions comes with test. Had to use website for instructions to take test, it says wait for a set period of time for result - there was no result on the test, nothing. It was a fake testing kit. It was a complete waste of time and money.

Date of experience: May 24, 2024

SCAM. More than 15 days waiting for my purchase and no one even answers my mails. Furthermore, I've just read another person's review who says he never got his tests... Don't waste your money here.

Date of experience: January 15, 2024

Updated review:

After my products were returned to them (undelivered) the company contacted me and refunded my money. In total this process took 5 ½ weeks. I would have changed it to a 4 star review but they were not responsive to my earlier enquiries. I am satisfied with the resolution.

Former review:

I have had the same problem as others. Ordered online and have been in touch four times with no response (only the first time when I asked to update the delivery address as there was an error). Ordered on Nov 2 and 3 weeks later the products have not arrived, with no way to track them.

Have asked for updates and now a refund. No reply from customer care and I cannot reach them by phone either. Disappointing.

Date of experience: November 02, 2023

I have the same experience of ordering a set of tests and they claimed to have sent the package on 19th of October. I sent them messages via e-mail and haven't gotten an answer. THIS IS A TOTAL SCAM, DON'T BUY ANYTHING FROM THEM!!!!

Date of experience: November 02, 2023

I ordered and paid for two tests 3 weeks ago. I have still not received the tests and I’ve reached out to the customer service 3 times, but no response. This is scam.

Date of experience: October 11, 2023