First time user with lymphatic swelling in my left leg after experiencing a pulmonary embolism about 10 years ago. The short workouts and build up makes so much sense. I am hopeful after 3 weeks that... See more
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Update: After posting my review, I got quick and very friendly help unsubscribing, from Nicky, Wellness Manager at Nooro Team. Thank you! /Stina Original post: Please be careful before starting a... See more
Company replied
Since using the app and doing the exercises for edema, I've come off medication for swelling. I'm telling all my friends. I'm still in my first month too.
I love the short sessions to learn the pelvic floor exercises. This allows me to go back and repeat the routine in a short amount of time. This helps me be more consistent and not dread doing... See more
Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
4.1
Great
7K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Horrible customer service
Horrible service. I am trying to get cancel my subscription for 3 months. I have first wrote an E-mail and got answer about if I want to do it by mail or phone? I answerd but I did never got an response. I have been calling and writing e-mails, left Messages via the support portal on the website. Mean while they writing the money of my bank account. I want my money back! And get my subscription canceled. Do not buy Here!
Date of experience: April 30, 2025
I got these and used them everyday
I got these and used them everyday. But they only held up for maybe 5 months then they lost their gripping power. All i get is the sound of the motor running and thats all. While they lasted they were great!. I think they should make them to last longer.
Date of experience: August 16, 2024
Since using the app and doingso much more effective than medication the…
Since using the app and doing the exercises for edema, I've come off medication for swelling. I'm telling all my friends. I'm still in my first month too.
Date of experience: July 05, 2025
Dan's review it working and after…
Definitely feel it working and after two weeks it has relieved some of my pain. I like having the choice to gradually increase the intensity over time. Easy to use.
Date of experience: July 05, 2025
Helping the neuropathy on my foot
The leg massager with its heat and vibration have so far slightly helped my neuropathy on my foot. I will continue to use to see if it will clear the neuropathy. I have stepped up the vibration to try.
Date of experience: July 04, 2025
Right now I am using it and the…
Right now I am using it and the supplement and are getting some positive effects. I hope in time it will keep improving. Thank you.
Date of experience: July 04, 2025
Reply from Nooro Us
Hi John,
Thank you for the update — I’m really glad to hear that you're experiencing some positive effects with the device and supplement. That’s great progress, and I truly hope it continues to improve over time.
To personally address any concerns and check in on your progress, I’ll be giving you a call soon. I want to make sure you’re fully supported throughout your wellness journey.
Talk to you soon, and please don’t hesitate to reach out in the meantime if you need anything.
Warm regards,
Nicky
Wellness Manager
Nooro Team
Been good so far
Date of experience: July 04, 2025
Warning
Update:
After posting my review, I got quick and very friendly help unsubscribing, from Nicky, Wellness Manager at Nooro Team. Thank you! /Stina
Original post: Please be careful before starting a subscription with nooro. I have been trying to finalize my subscription for over a week now, not been able to log in (even though I used all correct details). All my e-mails to customer service and other channals are either answered by a AI bot, or not replied at all. Still do not know how to reach nooro and solve this. I will now seek legal aid through my bank. This was surely not what I expected.
Date of experience: July 04, 2025
Reply from Nooro Us
Dear Kund,
Thank you for reaching out and for your patience — I sincerely apologize for the frustrating experience you’ve had while trying to finalize your subscription and contact our team.
It’s very concerning to hear that you’ve been unable to log in despite using the correct details, and even more so that your messages haven’t been properly responded to. I completely understand how disappointing and stressful this must be, especially when you were expecting a smooth and supportive experience.
We take feedback like yours seriously and want to make this right for you as quickly as possible.
To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.
Update:
Thank you for providing your account information. I truly appreciate it.
I’ll be giving you a call shortly to personally address all your concerns and ensure we find a satisfactory solution for you. Your satisfaction is very important to us, and I’m here to support you every step of the way.
Looking forward to speaking with you soon.
Best regards,
Nicky
Nooro Customer Care Team
Hand massager Stopped working within 6…
Nooro hand massager. Stopped working within 6 months. Charged for one hour, 2,3 or 4 hours and never held charge. Pressed on and light flashed for a second then turned off. Only 90 day warranty for an almost $200 hand massager. Disappointed it broke as the hand massager because it gave me relief.
Waited over a week after completing information requested for follow up.
Highly disappointed with this company that I would have had to purchase a warranty to cover beyond 90 days.
Date of experience: July 02, 2025
Reply from Nooro Us
Dear Rich,
Thank you for reaching out and sharing your experience — I truly appreciate you taking the time to let us know. I'm very sorry to hear that your Nooro Hand Massager stopped working so soon after purchase, especially given how much relief it had been providing you. I understand how frustrating and disappointing this must be, especially with a product you trusted and invested in.
We aim to deliver quality and dependable wellness tools, and it’s clear we fell short of that in your case. I also want to apologize for the delay in follow-up after you submitted your information — that’s not the experience we strive to offer.
To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
Leg Massager
Have used the leg massager for a short time, so I'm not expecting instant results.
Date of experience: June 23, 2025
They don't work
I brought 3 Nooro massage kits, none of them worked and when I reported a fault I was emailed back telling me how to turn them on, that wasn't the problem.
Date of experience: July 03, 2025
Reply from Nooro Us
Hi Jo,
Thank you for reaching out, and I’m truly sorry to hear about your experience with the massage kits. I completely understand how frustrating it must be to receive a generic response when you're reporting a genuine fault — and I apologize for the inconvenience and confusion that caused.
We definitely want to make this right for you.
To help us resolve this for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us.
Best regards,
Nicky
Nooro Customer Care Team
AI Scam
No customer service, no toll free phone, NO RESPONSE TO EMAILS!
I have repeatedly emailed to cancel and get a refund and have never received any response from this company.
I think this company is nothing more than a AI Scam so beware!
Date of experience: June 27, 2025
Reply from Nooro Us
Hi Janice,
Thank you for reaching out, and we're very sorry to hear about your experience. We completely understand how frustrating it must be to not receive the support you need, and we sincerely apologize for the lack of timely response.
We truly want to help resolve this for you and would like to call you directly, but we don’t have your phone number on file. I’ll be sending you a follow-up message via email shortly to assist further.
In the meantime, if you have any additional questions or need immediate assistance, please don’t hesitate to contact us at wecare@nooro-us.com. We're here to make this right.
Warm regards,
Nicky
The Nooro Team
Impossible to cancel
UPDATE: Nooro's customer service reached out within 24 hours after I expressed my frustration about their cancelation procedure. Not only did they cancel my subscription the same day, they also refunded my charges from the previous month when I had first requested the account to be closed. I was quite impressed with how quickly and politely they followed up.
****************************************************
I have been trying for 2 months to cancel my subscription and am still being charged. Their cancellation procedure is VERY misleading and confusing makes it IMPOSSIBLE to contact a real person. BUYER BEWARE.
Date of experience: June 28, 2025
Reply from Nooro Us
Hi C. Hessong,
Thank you for your message, and I’m truly sorry for the frustration you’ve experienced while trying to cancel your subscription. I completely understand how upsetting this situation has been, and I appreciate you bringing it to our attention.
I’d love to take a closer look at your account and see how we can make this right. To help us investigate the issue and address all of your concerns properly, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account using the details provided.
Please feel free to respond to the Trustpilot message or reach out to us directly at wecare@nooro-us.com with the name and email address associated with your order. We're here to help and want to ensure you have a smooth and fair experience with us.
Looking forward to resolving this for you as quickly as possible.
Best regards,
Carla
Nooro Customer Care Team
First time user with lymphatic swelling…
First time user with lymphatic swelling in my left leg after experiencing a pulmonary embolism about 10 years ago. The short workouts and build up makes so much sense. I am hopeful after 3 weeks that Nooro will really help. I feel different in a positive way.
Date of experience: July 01, 2025
If I could zero I would
If I could zero I would. I cancelled my subscription because it wasn’t for me, and deleted my account and they still took two payments. I called to query them and was assured a month ago that they would pass on my requests. Now they won’t answer my requests. If you call their number and asks to speak to someone the bot say thank you for calling today and hangs up. Scam
Date of experience: July 01, 2025
Reply from Nooro Us
Hi Caeleen,
Thank you for reaching out, and I’m truly sorry for the experience you’ve had. I completely understand how frustrating it must be to feel unheard—especially after taking all the right steps to cancel.
I want to assure you that your concerns are important to us, and I will be calling you today to personally address this and make sure everything is resolved to your satisfaction. Talk to you soon.
Best regards,
Carla
Nooro Customer Care Team
Charged multiple months never recieved service- refund refused
I subscribed to a dietary plan while being unaware that they would continue to charge me for this plan. I never recieved the product or access to the product I purchased and later I noticed that they were charging me every month for an ongoing subscription. I requested a refund and was told they could only refund the current charge and eventually agreed to refund 50% of what I had previously paid. I feel like this company if a total scam. Buyer be ware.
Date of experience: July 01, 2025
Reply from Nooro Us
Hi Cynthia,
Thank you for reaching out and sharing your experience. I’m truly sorry for the frustration and inconvenience this has caused. I completely understand how disappointing it is to be charged for something you didn’t receive or intend to continue, and I want you to know your concerns are absolutely valid.
To personally assist and ensure everything is handled properly, I will be giving you a call today. I want to make sure you feel heard, supported, and that we work toward a resolution that feels fair to you.
You're important to us, and I appreciate your patience as we get this sorted.
Warm regards,
Carla
Nooro Customer Care Team
Good at getting muscles to move
Good at getting muscles to move. I am now working on how to get a damaged right foot and ankle to make better contact without having to stand.
Date of experience: June 23, 2025
Reply from Nooro Us
Hi Deborah,
Thank you for your message—we’re so glad to hear that the device has been helpful in stimulating muscle movement. That’s truly encouraging progress!
I completely understand your goal of improving contact for your right foot and ankle without having to stand, and I’d love to take a closer look at your account to see how we can further assist you.
We’ve also sent a request for more information via Trustpilot, as we were unable to locate your account using the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com—we’re here to help and ensure you have a smooth, supportive experience with us.
Wishing you continued strength and healing,
Warm regards,
Carla
Nooro Customer Care Team
Great so far
Great so far, thankyou! It seems to be making a difference.
Date of experience: July 01, 2025
WARNING TERRIBLE CUSTOMER SERVICE!
WARNING! This company has ZERO customer support. They advertise products that do not look like what you receive. I ordered a product named EMS Foot Massager 2.0, and received the product EMS Foot Massager. The one I ordered was of a different style containing acupuncture type rubber spots and of a price double that of the original EMS Foot Massager. I cannot get anyone there to take a return, it's all supported by an "AI Assistant" both via Email and Phone. Therefore, you cannot reach a real person for support.
Date of experience: June 18, 2025
Reply from Nooro Us
Hi James,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the frustration this has caused. I completely understand how disappointing it must be to receive a different product than what you expected, especially without being able to get the support you deserve.
I want to personally apologize for the confusion with your order and for the difficulty you've had reaching someone. That’s not the experience we aim to provide, and your concerns are absolutely valid. I’ll make sure this is looked into immediately.
I’d love to take a closer look at your account and see how we can make this right.
To help us investigate this matter and address all your concerns properly, and to resolve this issue for you as quickly as possible, we've also sent a request for more information via Trustpilot, as we were unable to locate your account using the provided details. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We're here to help and ensure you have a smooth experience with us.
Best regards,
Carla
Nooro Customer Care Team
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