Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

I’ve been using Noom for a bit, and it’s been surprisingly helpful. It’s less about strict dieting and more about understanding habits and mindset around food. The daily lessons are quick but insightf... See more

Rated 1 out of 5 stars

I honestly think this is a bit of a scam. I weighed exactly the same amount at the start as I did at the end (4 months in between) and just fluctuated between half a stone, despite following calorie d... See more

Company replied

Rated 5 out of 5 stars

I love that the program has classes to help us understand why we make unhealthy food choices. I feel supported by the team. The doctor was great. Responded quickly. Followed up on my blood work. I... See more

Rated 3 out of 5 stars

LIKE, tracking and motivation works. Lost 50 pounds but paid a lot of money for it, in retrospect not a great return on the cost. Other apps are free/less for the same. They do use psychology to dra... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

3.5

Average

TrustScore 3.5 out of 5

64K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Love the program.

I love that the program has classes to help us understand why we make unhealthy food choices. I feel supported by the team. The doctor was great. Responded quickly. Followed up on my blood work. I have lost weight with minimal side effects by starting at a low dose and slowly increasing the medication. There are many recipes and exercise classes to choose from all on the easy to use app.

Date of experience: July 06, 2025

Rated 5 out of 5 stars

I’ve been using Noom for a bit

I’ve been using Noom for a bit, and it’s been surprisingly helpful. It’s less about strict dieting and more about understanding habits and mindset around food. The daily lessons are quick but insightful, and the food logging system is easy to use. I haven’t hit my goal yet, but I feel way more in control and like I’m building lasting habits. Definitely feels more sustainable than other programs I’ve tried.

Date of experience: July 06, 2025

Rated 5 out of 5 stars

Off to a start..

So far in the first week it’s been very informative and the app is easy to work with. The team tried to answer my questions quickly

Date of experience: July 06, 2025

Rated 5 out of 5 stars

Highly Recommend Noom

The program teaches you how to have balanced meals. You don’t have to be so restrictive on foods like other diets. I’m eating foods I enjoy and don’t feel like I am missing out.

Date of experience: July 05, 2025

Rated 5 out of 5 stars

I Trust Noom

Noom is a weight loss system that I was successful with in the past and I enjoyed their approach. So when I decided to try weight loss medication, I felt comfortable and trusted going through them again. Ordering was easy and I heard back from a physician quickly. After I was approved, it only took 3 business days to receive the medication. Their information is very thorough and I haven’t questioned any part of the process. I’m excited to see how the next few months go.

Date of experience: June 26, 2025

Rated 5 out of 5 stars

Great experience

I have just started and I can feel the difference already. I have had one dose of medicine and my cravings are gone! I'm not wanting to eat all the time. I don't even need the snacks in between meals. Love love love it!

Date of experience: June 27, 2025

Noom logo

Reply from Noom

That’s amazing to hear, Cathy! We’re so glad you’re already feeling such a positive difference! One dose in and already noticing a shift? That’s powerful. Keep up the great work — we’re cheering you on every step of the way!

Rated 5 out of 5 stars

I had given up hope of losing weight…

I had given up hope of losing weight after a lifetime of fighting to do so and now entering a phase of life where it seems even harder. Noom has given me hope again between meds, support, food tracking, and community chats. I particularly appreciated that the start of the program included labwork as a baseline to make sure there was only positive impacts. I share my experience with everyone who is struggling because I feel so much happier and more hopeful.

Date of experience: July 03, 2025

Noom logo

Reply from Noom

Thank you for sharing your journey, Angie! We're so glad Noom has brought you renewed hope and support. Your words mean the world, and we’re honored to be part of your path!

Rated 5 out of 5 stars

Balanced weight loss

Combination of meds plus accountability/reminders with the app

Date of experience: July 03, 2025

Noom logo

Reply from Noom

Love that you’re finding a balanced approach, Roxanne! The combo of meds, support, and gentle reminders can make all the difference. Thanks for sharing your experience!

Rated 5 out of 5 stars

I can’t get over how easy the process…

I can’t get over how easy the process was to start with Noom Med and get access to a physician and medication.

Date of experience: July 03, 2025

Noom logo

Reply from Noom

We're so glad to hear the process felt easy and seamless for you! Thanks for sharing your experience with Noom Med!

Rated 5 out of 5 stars

I’m still progressing in my personal…

I’m still progressing in my personal weight loss journey. But so far so good.

Date of experience: July 03, 2025

Noom logo

Reply from Noom

That’s wonderful to hear, Saleema! Every step forward counts! We’re cheering you on and so glad to be part of your journey. Keep up the great work!

Rated 5 out of 5 stars

All good things

The ease of physician approval, no embarrassment or shaming. Meds were delivered very timely as promised, support is readily available via the app. The education provided is key to success.

Date of experience: July 03, 2025

Noom logo

Reply from Noom

Michele, we’re so glad to hear you had such a positive experience — from physician approval to timely delivery and ongoing support. And yes, the education piece is such a powerful part of the journey! Thanks for sharing!

Rated 5 out of 5 stars

Noom is a LIFE CHANGER

Noom is a LIFE CHANGER! I spent years not moving my body and slowly falling into terribly habits with fast food and processed snacks. Having the help of coaches, a care team, daily readings, and a TON of helpful supports for healthy daily food routines and habits.

Date of experience: July 02, 2025

Noom logo

Reply from Noom

We're so happy to hear how much you've been enjoying your experience, Amber! Thank you so much for making us a part of your health and wellness journey!

Rated 5 out of 5 stars

Quick, effective, results

Quick, easy access to the medication and support I need. Keeping the daily journal of food intake really helps me see the bigger picture-and keep my goals in site. I know it takes more than medication, it’s being willing to make lifestyle changes, which the app is also very helpful with. Although the medication is expensive, it works and I’ve experienced very little side-effects. I had lost a significant amount of weight on my own but plateaued, which was discouraging. Once I was able to get the medication through Noom, I have already been able to lose another 14 pounds and I’ve only take the meds for just about 2 months. I know I’ll reach my goals with the medication, lifestyle changes and the support of the app and coach!

Date of experience: July 02, 2025

Noom logo

Reply from Noom

We are so inspired by your dedication to your wellness! Thanks for letting us help you find your healthy balance!

Rated 5 out of 5 stars

Excellent!

I would 100% recommend noom to anyone!! I lost 3 stone via noom, i didnt feel like i was on a diet, i felt i was making a permanent lifestyle change. I have keep my weight off, i continue to use the healthy food education lessons and make good food choices a year on. The best £88 i ever spent!

Date of experience: July 02, 2025

Noom logo

Reply from Noom

Amazing, Vicky! Congrats on your 3-stone loss and keeping it off — we’re so glad Noom helped support a lasting lifestyle change!

Rated 3 out of 5 stars

NO: Tracks, Motivates but at a Price

LIKE, tracking and motivation works. Lost 50 pounds but paid a lot of money for it, in retrospect not a great return on the cost. Other apps are free/less for the same. They do use psychology to draw you in the you pay, pay, pay!

HATE (and reason not to participate) is the customer support and payment system/options. I was given a coupon from Noom and it turned out it's impossible to apply. How many just give up and overpay. NO reliable customer service available.

Date of experience: June 27, 2025

Noom logo

Reply from Noom

We are so sorry to hear about the negative experience you have had, Cindy. We have requested some additional information to help us find your account. When you have a moment, please respond to that request and our support team would love to make this right!

Rated 1 out of 5 stars

Would give them zero stars if I could

Would give them zero stars if I could. Despite Noom previously having to settle a multi-million dollar class action lawsuit for deceptive business and billing practices, it seems they've absolutely learned nothing. Noom should not be luring customers with promises of a "free trial" and GLP-1 medication at $149 per month when they cannot deliver on those promises. Despite immediately cancelling when I discovered that the cost of the medication was going to MUCH more than that, they charged my credit card. So much for a free trial. Signing up for Noom was a waste of time and money. Buyer beware. Oh, and I'll surely be a party to the inevitable next class action lawsuit. Noom is a scam.

Date of experience: March 24, 2025

Noom logo

Reply from Noom

We are so sorry to hear about the negative experience you have had, Hannah. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to look into this for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look