Nobu hotel Atlanta
Nobu hotel Atlanta
For a 5 star hotel this location really fell short. It started with the outrageous incidental charges per day which really should have been discussed before running my card. I’ve travel often and have never experienced this kind of service. I booked a staycation for my birthday after having a very stressful last few months. After checking in and making my way to my room on the 7th floor executive King room I was denied access to my floor. It appeared the elevator keycard for that floor was inoperable. I addressed this issue immediately and was told there was nothing that could be done and that I had to go to the front desk to be let onto my floor or any other part of the hotel. I can’t even explain how frustrating and inconvenient this was. So now I’ve decided to grab a cocktail and just stay in the room for the evening as to not get even more frustrated. I turn on the TV only to find out it was also inoperable. I called down to the front desk and was told maintenance would be up to fix the TV and I also requested some tea since the room had a lovely tea set and at this point i just wanted to relax. 30 mins went by so I finally called down again to see if they had forgotten about my request and was told since it was now 9:30 that there was no more tea in house and no maintenance available. So needless to say my evening of relaxing was a wash. I was offered a complimentary upgrade for my troubles so I packed my belongings back up at 10 pm and went down to pick up the key for my new. Room because there was no one available to bring the key to me. I immediately notice the new room was 2 floors below my original room so I’m thinking this was more of a down grade than and upgrade. Once I got to the room I noticed this new room had a few more square feet but it definitely didn’t feel like an upgrade. I of course voiced my concerns with front seat during check out and was told she can give me a $15 credit. Now by this time I was just tired. Tired of being treated as if I just walked into a motel 6. This is a beautiful hotel and I absolutely love the concept of spa resort yet nothing during my stay made me feel pampered or spa like. To top things off the $15 credit I was offered (which was a joke in itself) after all I had to deal with did not show up as a credit on my final bill. I wanted to share this so if you’re interested in 5 star luxury for a special occasion go elsewhere or you’ll ruin your special day.
Date of experience: February 01, 2024