Verified
Awesome experience to a bad situation. NJM took swift care of a deer striking my wife’s truck. Coordinating with excellent auto body repair shops. Fast service with minimal drawn out phone calls and e... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
Filed an auto claim in early May when a driver totaled my wife’s car that was parked in the street in front of our house. Since that date, the customer service reps from NJM have been fabulous. Whethe... See more
Company replied
Verified
Working with NJM was a good experience for a situation one hopes they won't be in. Our adjuster explained every step for us and responded quickly when we had questions. I recommend NJM Insurance.
Company replied
Verified
Absolutely amazing. So easy to register a claim online. I was contacted immediately by an adjuster whose first question was about me, not my car. The body shop was great and spoke very highly of NJ... See more
Company replied
Company details
- #19 of 52 best companies in Insurance Company
- #21 of 40 best companies in Auto Insurance Agency
Written by the company
Insurance is our business. Service is our passion. The most important job is to be there for people when they need help the most. NJM offers auto, homeowners, condo, renters, & personal umbrella insurance to CT, MD, NJ, OH, and PA residents. For over 100 years, we’ve provided great coverage without the use of mascots or repetitive jingles. When protecting some of life’s biggest investments — like your home or car — the most important thing is knowing you have the right coverage with an insurer you can trust. We pride ourselves on being committed to our customers. That's why J.D. Power has presented NJM with their Auto Claims Certification, seven years in a row. Because at the end of the day, NJM will be there for you to provide great insurance, without gimmicks. NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, NJM employs nearly 2,500 workers.
Contact info
301 Sullivan Way, 08628, West Trenton, United States
- 609-883-1300
- Socialmedia@njm.com
- njm.com
4.7
Excellent
15K reviews
Replied to 91% of negative reviews
Typically replies within 24 hours
Verified
Everything about it
Everything about it, from customer service to the speedy process. Very impressed
Date of experience: July 06, 2025
Verified
Great customer service and…
Great customer service and communication.
Date of experience: July 06, 2025
Verified
The customer rep made the calls to get…
The customer rep made the calls to get the car fixed
Date of experience: July 06, 2025
Verified
The very professional quick on delivery…
The very professional quick on delivery and they take care of business The best insurance in New Jersey New Jersey manufactory I thank you very much you make things easier
Date of experience: July 06, 2025
Verified
I’ve been a client of NJM for over 20…
I’ve been a client of NJM for over 20 years. Their customer service has been outstanding. Their prices are the lowest.
I have told many people over the years that they are the best.
Date of experience: July 06, 2025
Verified
I had a windshield replaced
I had a windshield replaced. I used Safelite and I never had to speak with NJM yet they kept me appraised via email.
Date of experience: July 06, 2025
Verified
Quick helpful response
Date of experience: July 06, 2025
Verified
Claim process was extremely efficient!
Claim process was extremely efficient!
Date of experience: July 06, 2025
Verified
Very helpful
Very helpful. See up my appointment for the repair and kept on touch with updates
Date of experience: July 06, 2025
Verified
I like the fact that NJM doesn't try to…see above
I like the fact that NJM doesn't try to avoid paying for a claim. Also NJM was helpful when dealing with a claim caused by another insurance carrier.
Date of experience: June 21, 2025
Verified
Over all did a great job!
Over all did a great job!
Being mind full of follow up could be more helpful.
Date of experience: July 05, 2025
Verified
Excellent Customer Servoce with live…
Excellent Customer Servoce with live agent.
Date of experience: July 05, 2025
Verified
The staff members were cordial and…
The staff members were cordial and made the changes I requested in minutes
Date of experience: July 05, 2025
Verified
Excellent
Polite person, quick response to emails and calls,excellent with planning for rental car and body shop repair
Date of experience: July 05, 2025
Verified
Dealing with midland auto repair was…
Dealing with midland auto repair was great. 😊
Date of experience: July 05, 2025
Verified
All was set up by NJM and proceded quickly and efficiently.Everything was set up in advance and I…
Everything was set up in advance and I had a minimum of forms to fill out, etc. The body shop work and car rental were both handled efficiently, quickly with little effort on my part.
Date of experience: July 01, 2025
Verified
Verified
Excellent customer service
Excellent customer service, very professional and knowledgeable.
Date of experience: July 01, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
Good communication and follow through
Continued through the process until the other insurance company paid us back. Communication was prompt helping me to understand the process and my options.
Date of experience: June 30, 2025
Reply from NJM Insurance Group
Ellen, thank you for your review! -Joe
Verified
Feedback on Auto Claim
I have been a customer of NJM for about 23 years and was extremely disappointed with the quality of the service received for this most recent claim (from NJM and Dayton Toyota, its authorized body shop). It used to be that the service provided by NJM was of excellent quality, but not lately. Feel free to call me if you need to discuss the feedback that I provided.
Date of experience: July 02, 2025
Reply from NJM Insurance Group
BC, I’m very sorry to hear you are unhappy with the service you received. We aim to provide the best possible customer service experience in every instance and regret that we left you with a bad impression. Please be assured that we will follow up with our team so it can look more closely into the matter. -Joe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.