Initially offered free storage and now they only offer 500mb free. A complete bait and switch scam company. They will tell you the reason they changed models is because of rising engineering costs a... See more
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Very happy with these screens for years, but now very unhappy with the company’s decision to (more or less) brick them unless we agree to a paid subscription. UPDATE, May 19, 2025: Nixplay has,... See more
Company replied
Previously a very useful device, linked to google photos and able to be easily updated now entirely useless without a paid susbcription! No option for local storage on my model so can't even change... See more
Company replied
Love this digital picture frame picture clarity is awesome. Customer service rep Joe was fantastic helping me understand what I was doing wrong with trying to turn on the frame. He explained it in e... See more
Company details
Written by the company
We offer a wide range of frames with cutting-edge digital photo solutions and multimedia features. Find the digital photo frame you’re looking for today.
Contact info
United States
- (855) 649 7529
- support@nixplay.com
- nixplay.com
2.1
Poor
493 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
Initially offered free storage and now…
Initially offered free storage and now they only offer 500mb free. A complete bait and switch scam company. They will tell you the reason they changed models is because of rising engineering costs and 'storage fees', but are conveniently quiet when you ask why, then, do they charge a subscription for using your google photos account?
Go to a competitor. Never use this company.
Date of experience: November 22, 2024
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Time to ditch my Nixplay Frames
I have 2 frames.
I now have to pay for a subscription? Talk about a rip off. Your whole website spends a lot of effort trying to con you into buying more and more frames...
I tried to get the 7 day free trial but it didn't work "payment failed"
My frame won't work on the basis settings now.
🤬
Date of experience: July 07, 2025
Reply from Nixplay
Hello Jane,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it can be to face unexpected changes. While a subscription is now required for some features, many core functions of the frame are still accessible without a Nixplay Plus plan. Our intention is never to force additional purchases, but to enhance your photo-sharing experience with new and improved features.
Regarding the free trial and payment issue that shouldn't have occurred, we’d love the opportunity to look into this for you. Please reach out to us at support@nixplay.com so we can investigate and help get your frame working again as expected.
We value your loyalty and would like to make things right.
Warm regards,
Nixplay Customer Support
Absolutely and completely disappointed…
Absolutely and completely disappointed in this company to promise a lifetime unlimited uploads and then switch it to 500mb is joke. I am joining the many others that are pursuing the class action lawsuit in California
Date of experience: May 01, 2025
Reply from Nixplay
Hi J.A A.N 4,
Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointment.
We understand how frustrating it can be when changes impact your experience. Please know that any updates to our plans were made after careful consideration and with the goal of improving service, security, and sustainability for all our users. That said, we recognize how important transparency and trust are, and we never take customer concerns lightly.
If you're open to it, we’d appreciate the chance to better understand your experience and see what we can do to help. You can reach us directly at support@nixplay.com.
We genuinely value your time with Nixplay and would like the opportunity to make things right.
Best regards,
Nixplay Customer Support
Previously a very useful device
Previously a very useful device, linked to google photos and able to be easily updated now entirely useless without a paid susbcription! No option for local storage on my model so can't even change anything.
Would recommend no one ever get a Nixplay Device as they change functionality years after purchasing.
Date of experience: June 29, 2025
Reply from Nixplay
Hello Lee,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
Nixplay subscription
After many years with various picture frames ( all Nixplay ) the company decided to limit your storage amount. They now offer a subscription to get what you always had for free. I have 839mb of pictures and they have locked 330mb ( my amount over 500 ) and the only way to release them is to pay the subscription.
Beware when buying from this company.
Not reliable
Not trustworthy
Look around and buy any other picture frame than Nixplay
Date of experience: June 26, 2025
Reply from Nixplay
Hello John,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
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Ripped off
I used to love Nixplay and highly recommended it to my friends. However, due to the sudden subscription charges which were never advertised when I bought it, the product is worthless junk. Do not buy as they will charge whatever they want, whenever they want.
Date of experience: June 25, 2025
Reply from Nixplay
Hello Leisa,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
Chat person solved my problem and was…
Chat person solved my problem and was helpful and patient
Date of experience: June 25, 2025
This picture frame cost $150.00
This picture frame was bough for $150.00 unlimited. As of April 2025 now they charge. We did not buy Nixplay to have basic coverage. $150 dollars is a lot of money. If I would have knew this $150.00 was going to change a year later to only cover the basic we would have never purchased from your company. There are other companies that offer picture frames at no cost to have more megabites than I have downloaded. This is the biggest ripoff. Nixplay stole from my children and myself. Nixplay company are thieves, Not telling us there will be a cost once we have your purchase in 1 year. You are crooks! This is not right!
Date of experience: April 24, 2025
Reply from Nixplay
Hello Rhonda,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
Switch and bait
I gave as a gift then they rolled out a subscription and the recipient now can't see all their photos and is asking ME why they have to pay. I didn't want to gift someone a financial obligation to see and enjoy photos of their family.
Date of experience: March 01, 2025
Reply from Nixplay
Hello Nicole,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
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Money hungry company
I purchased several years ago and loved it. Then they rolled out their subscription program. Now after being able to view over 100 photos I am limited to 27!!! 27 freaking photos after paying $120 for this frame! Unreal!
Date of experience: June 24, 2025
Reply from Nixplay
Hello Patty,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
Kit is Awesome
Kit was quick in responding, resolving, and addressing my issue. Kit shared the necessary instructions that allowed me to upload videos to my frame. Thank you.
Date of experience: June 20, 2025
Nixplay rip off
I bought my frame took my photos and displayed them for years without paying, I only display photos. Now they have a charge associated with this and my frame is now limited and I think it is robbery of my digital frame and photos.
Don’t buy this one Pic-star has no charges and offers more for free. Nixplay is not worth the rip off
Date of experience: June 14, 2025
Reply from Nixplay
Hello Kathleen,
We're truly sorry to hear your frustration and disappointment with our subscription model changes. We understand your feelings about the value of your purchase.
Our aim is to enhance the Nixplay experience with new features and support, and we regret if our communication made you feel misled. Your feedback is incredibly important, and we're taking it to heart as we refine our offerings.
Thank you for your review.
Best regards,
Nixplay Team
I chatted with a staff member who…
I chatted with a staff member who recognized my concern and immediately and quite easily assisted me in solving my dilemna. The staff member was very patient and the instructions I was given were very clearly stated. Great experience
Date of experience: June 20, 2025
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Don't do it
Started out fine and then they decided I had to pay an annual subscription. I paid it begrudgingly and they still did not give me the storage I paid for. It took multiple contacts and they were unable to fix it. They finally gave me my money back but were very rude about it. I found another option and will never go through them again.
Date of experience: June 17, 2025
Reply from Nixplay
Hello Rachel,
Thank you for sharing your experience. We're very sorry to hear that your recent interaction with us was disappointing and that we fell short of meeting your expectations.
We understand how frustrating it must have been to experience issues with your subscription and cloud storage, especially after making a payment. While we’re glad a refund was issued, it’s concerning to hear that the process felt unpleasant and unhelpful—that is certainly not the experience we aim to provide.
Your feedback is truly appreciated and has been shared with our team so we can continue improving both our service and our communication. We’re sorry to see you go, but we thank you for giving us a try.
Best regards,
Nixplay Team
I emailed Nix play and I had a very…great experience.
I emailed Nix play and I had a very nice gentleman help me name, Joe. After I reset my Nixplay I had trouble restoring it to get my pictures back. Then with the step-by-step instructions. I received by email from Joe. I got everything up and running in about 15 minutes compared to trying to do it on my own.
Needless to say, I was very, very happy to see my pictures again and have them rotating.
Date of experience: June 16, 2025
Great response with a solution provided…
Great response with a solution provided for my issue
Date of experience: June 16, 2025
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Excellent customer service
Excellent customer service
Fast response and very thorough
Date of experience: June 16, 2025
Nixplay company is terrible
I've had a Nixplay frame for about 4 years and loved it. Just recently it stopped working after I upgraded to the Nixplay Plus. Contacted customer service and they said they discontinued the model and would offer 50% to upgrade to a much more expensive frame. I had a back up frame still in box. It didn't work either. I think it's terrible that a company doesn't support their product and never informed their customers of the change. If they decide to discontinue a model they should replace it with another model, not have the consumer purchase it again. I will never purchase another Nixplay frame, so many other companies out there that do a better job.
Date of experience: June 02, 2025
Reply from Nixplay
Hello Lisa,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience.
We completely understand your frustration, it’s never our intention to leave our long-time customers feeling unsupported. While we do our best to continue supporting older models, some discontinued frames eventually reach a point where ongoing compatibility and software updates become limited. This is part of why we offer a 50% discount as a courtesy to help ease the transition to a newer model.
We appreciate your loyalty over the past four years. Your feedback is incredibly valuable, and we’ll make sure to pass this along to our team for further review as we continue working to improve.
Best regards,
Nixplay Team
Where's my order?
Where's my order?
It's a simple question. A question in the age of real time tracking and AI support. Nixplay should be able to answer this.
I've spent hours on this and have finally gotten, 'you will receive an email with a tracking number tomorrow'. I have a shipping notification, an online status of fulfilled and, on another page, ready to ship.
Asking for a supervisor- they're in a meeting. Asking for a cancelation, I'll escalate.
I don't want it escalated. I just don't want to do business with a company that can't provide basic communication.
Date of experience: June 16, 2025
Reply from Nixplay
Hello Jessica,
We're truly sorry for the incredibly frustrating experience you had with your order and our communication. We understand your profound disappointment, and it's clear we fell short of your expectations for timely updates and basic support.
We've investigated your ticket thoroughly and identified key areas where we need to improve our internal processes and customer communication. Your feedback is invaluable, and we're committed to making sure this kind of experience doesn't happen again.
Thank you for bringing this to our attention
Best regards,
Nixplay Team
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