Simple, Easy, Reliable and Professional and Fast. Those are the words I'd use to describe my experience with Nexus Auto Transport. Called, received a competitive quote to transport my new vehicle fr... See more
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I had never had to use a car transport company but Nexus Auto Transport made it all go so professionally smooth. Sam was always communicating the day to day process. The driver, Eric, was very profess... See more
I selected this provider based on the trust pilot reviews which I struggle to now believe having used them. I think the yelp ones are more accurate - I would strongly advise selecting another provider... See more
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So far so good - online experience is smooth and informative. If you can get me scheduled right away, and car delivered successfully, this is a big win!
Company details
Written by the company
Nexus has received thousands of 5-star reviews from families, college students, small businesses, professionals, military members, and more. Our vetted network of safe, secure trucking partners provides multiple transport options including door-to-door open transport, enclosed car shipping, expedited transport, and classic car shipping. We've built our reputation on transparency and efficiency, one order at a time. And we hope to earn your business the same way.
The Nation’s Most Trusted Car Shipping
Written by the company
- Nexus Auto Transport is a leading car shipping provider serving thousands of US customers annually. We are an A + rated, BBB-accredited vehicle transport company trained and specialized in complete shipping management. That means we handle everything from scheduling through delivery with all the little details and the most critical precautions in mind. From our expert dispatching team to our experienced customer service support staff, everyone on the Nexus team works day and night to make our clients' lives a little easier.
Contact info
444 N Michigan Ave, 60611, Chicago, United States
- 224-218-2949
- hello@nexusautotransport.com
- nexusautotransport.com
I felt in the dark the entire time…
I felt in the dark the entire time wondering what is going on with my order. It took them 36 hours to schedule a pickup. The final price went from 888 to 1000. This is after it already went up from 800 to 888.. They claimed that if I want to pay the entire lump sum with a credit card, instead of using paypal, they had to charge an extra 5%. I was told my vehicle would be delivered the next day. The next day came and I received an update saying it would take another day. We are at the end of the other day and I have yet to get any communication from the carrier. I have no idea where my vehicle is and when it will arrive. Don't be fooled by the "track my order" button on the website. When you click it, the website doesn't show you anything. Someone calls the carrier to get a new estimate and then they email you the new estimate. All of their estimates have been way off so far. This is my first time transporting a vehicle so I have no idea if they are better or worse than everyone else, but this has been a terrible experience from start to finish. When I looked for a company, Nexus was at the top of the ratings. I dont know how, but immediately after I placed my order, they didn't even show up on the rankings anymore. Use something else.
Date of experience: July 01, 2025
THE DRIVERS SPOKE NO ENGLISH
THE DRIVERS SPOKE NO ENGLISH . FIRST TRUCK GUY WOULDNT LISTEN TO ME ON HOW TO GET CAR OUT OF GARAGE USING HIS WENCH AND TORE UP THE CHURCHES LAWN TRYING TO DO IT HIS WAY. FINALLY HE GOT MAD AND LEFT. SECOND GUY CAME NO ENGLISH FINALLY AFTER AN HOUR HE LISTENED TO ME AND CAR WAS OUT AND ON TRAILER. THEN THE COMPANY KEPT CALLING AFTER TO TRY TO GET MORE MONEY OUT OF THE JOB . ALSO FIRST GUY CAME 2 1/2 HOURS LATE AFTER MIDNIGHT.
Date of experience: June 27, 2025
I purchased white glove service I received yellow rubber glove service
I selected this provider based on the trust pilot reviews which I struggle to now believe having used them. I think the yelp ones are more accurate - I would strongly advise selecting another provider. I paid for the white globe service - I never got notification of collection - collected - delivered. I had to chase over and over. I finally got the photos. The y collected the car without any paper work and when questioned said I was told I had not asked for that part of the service
Date of experience: June 23, 2025
I had never had to use a car transport…
I had never had to use a car transport company but Nexus Auto Transport made it all go so professionally smooth. Sam was always communicating the day to day process. The driver, Eric, was very professional and considerate in letting me know what time they would be arriving and delivered my daughter’s car in great condition. I will definitely recommend them to all my family and friends. I will definitely use them again if I ever need a car transported! Thank you for helping my daughter and me feel at ease throughout the whole process!!!
Date of experience: May 28, 2025
Simple, Fast, Reliable and Professional
Simple, Easy, Reliable and Professional and Fast. Those are the words I'd use to describe my experience with Nexus Auto Transport. Called, received a competitive quote to transport my new vehicle from Texas to Michigan. Within 3 days my car arrived in perfect condition. They kept in touch with me all along the way. Easy to communicate with, always there when I called or texted. I Highly Recommend Nexus and will definitely use them in the future.
Date of experience: June 02, 2025
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Check out was easy
Check out was easy. Didn’t receive the service yet.
Date of experience: June 04, 2025
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Not sure at this time
Date of experience: June 03, 2025
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Easy, clear, fast.
Easy, clear, fast -- just the booking so far. Phone support has also been excellent.
Date of experience: June 03, 2025
Invited
Easy RFQ and execution process
Easy RFQ and execution process, transparent and market pricing.
Date of experience: March 06, 2025
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Very fast and price is competitive and…
Very fast and price is competitive and reasonable
Date of experience: March 06, 2025
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It was easy to book
Date of experience: June 03, 2025
Didn't Get the Job Done
Their quote was middle of the road. I accepted it and signed on for a 5 day window for them to engage a carrier. I gave them 10 days, each day hearing "we're working it", "it's been given high priority", "there's a shortage of carriers right now". At no time did they communicate to me, I had to keep calling them. When I finally cancelled, they contacted me the next morning to tell me that they had a driver lined up who would ship the car for a 43% increase over their original quote. No way was I going to reward them by accepting their bait and switch. I signed on that day with a different broker who engaged a carrier in 4 hours for 20% less than Nexus' bait and switch number. In my case, I don't think they ever intended to ship my car at the original price. I would never use them again.
Date of experience: June 01, 2025
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Ease to submit.
Ease to submit.
This is about just for the booking. For further experience, please wait and see. I found Nexus online as a five stars group. It will be working well.
Date of experience: June 02, 2025
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So far
So far, easy enough to fill out pickup and dropoff. Can't rate higher until transaction is complete.
Date of experience: June 02, 2025
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