Nextnecklace Reviews 248

TrustScore 4 out of 5

3.9

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Review summary

Reviewers had a great experience with this company. Customers often praise the company for the quality and beauty of its products, highlighting that the jewelry looks more expensive than it is. People also appreciate the designs and find the prices fair, especially with discounts available. Consumers who have been purchasing from this business for years express satisfaction and mention receiving compliments on their purchases. However, some reviewers report issues with their orders and delivery times, with some experiencing delays and a lack of communication. A few consumers have also encountered difficulties with returns and exchanges, sometimes feeling that the company's policies are not honored. While many find the customer service helpful and responsive, others have had negative experiences, particularly regarding returns and refunds.

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Rated 4 out of 5 stars

I love your product, however your stone bracelets with the clasp that requires an under snap.. tennis bracelets, needs to be redesigned. I have had to put a magnet closure. Two of my bracelets where... See more

Rated 5 out of 5 stars

Website very detailed. Ordering process very easy, user friendly I look forward to receiving the ring I ordered, will come back to finalize

Rated 1 out of 5 stars

Never buy from these fakes. Everything went wrong. First, I never received an order number confirming my items after I purchased two items: yellow sapphire earrings and a peridot necklace earring se... See more

Rated 5 out of 5 stars

Easy access, Just hope the quality is as good as it looks and if there is an issue with at item how difficult will it be to return it.


3.9

Great

TrustScore 4 out of 5

248 reviews

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Rated 5 out of 5 stars

Easy access

Easy access, Just hope the quality is as good as it looks and if there is an issue with at item how difficult will it be to return it.

Date of experience: July 06, 2025

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Rated 5 out of 5 stars

Easy ordering

Website very detailed. Ordering process very easy, user friendly
I look forward to receiving the ring I ordered, will come back to finalize

Date of experience: July 04, 2025

Rated 4 out of 5 stars

I love your product

I love your product, however your stone bracelets with the clasp that requires an under snap.. tennis bracelets, needs to be redesigned. I have had to put a magnet closure. Two of my bracelets where continuously falling off.
Also I would love to have clip earring selection
But other wise your product is great

Date of experience: June 19, 2025

Rated 5 out of 5 stars

Quality

I have purchased from “NextNecklace” in the past. The quality of the product I received was TOP NOTCH… I have now bought again and hope I receive the same quality as before.

Date of experience: June 20, 2025

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Rated 1 out of 5 stars

I ordered a necklace for my son's…

I ordered a necklace for my son's wedding. I got notification 10 days ago that it had shipped. However, it is stuck in transit in China. I messaged the company to see what was wrong and I have not heard anything back from them. Not sure if I will even get the necklace in time.

Date of experience: June 04, 2025

Rated 5 out of 5 stars

Excellent Product

I have bought from this company for years. Excellent merchandise. Everyone I give these items as gifts can’t believe how expensive they look and beautiful they are.
Great quality and made very well.
When I need jewelry as a gift I always come to this company. I have never been disappointed.

Date of experience: June 16, 2025

Rated 5 out of 5 stars

I made a mistake buying a bracelet very…

I made a mistake buying a bracelet very small I asked for a change, and they send me one of the same size, I asked again for the exchange and they answer immediately, giving me a second bracelet for much of less money, they were kind all the time, and the jewelers is so beautiful. I have bought a lot of pieces from them

Date of experience: June 05, 2025

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Rated 1 out of 5 stars

Ordered 2 necklaces for my grand…


Ordered 2 necklaces for my grand children, as they like to play" dress up"
they liked to boxes they were shipped in, but after trying them on they complained about the inflexibility and scratching them.
Overall they still wear them for play "dress up",
but as they grow older, (they are now 8 and 10). I will purchase something not so cheaply made! Can't imagine how an adult could possibly wear these necklaces, as they do not hang properly even on children! Will look for other stores that sell better quality "costume jewelry' for young people!

Date of experience: May 31, 2025

Rated 1 out of 5 stars

Fraudulent

Never buy from these fakes. Everything went wrong. First, I never received an order number confirming my items after I purchased two items: yellow sapphire earrings and a peridot necklace earring set. Second, the box arrives busted. The items were not damaged but there was no cert of authenticity as advertised. They looked cheap. The earring backings were far too short and the earrings too heavy for my ears. Third, their website clearly states "a 30 day return policy. Customer pays shipping." Nextnecklace is not honoring its promise to the customer, currently. They are two bit fraudsters. Run. I am filing a complaint with the BBB and with my bank.

Date of experience: May 24, 2025

Rated 4 out of 5 stars

Very pleased with the quality of the merchandise.

My one complaint is it takes an extraordinary amount of time to receive the order. Make sure to order well in advance. Other than that, the quality of their product are well worth the price. I made a mistake on my first order by double ordering. They caught the error at the same time as I did, They corrected it and notified me. I have nothing but good to say about them.

Date of experience: May 02, 2025

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