Nextiva logo
Visit website

Nextiva Reviews 6,312

•
TrustScore 5 out of 5

4.8

Telecommunications Service Provider
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's knowledge, patience, and overall helpfulness. Many reviewers specifically commend individual representatives for going above and beyond to resolve issues, provide clear explanations, and ensure a smooth setup process. Consumers appreciate the efficient and professional manner in which their concerns are addressed, often expressing gratitude for the positive and supportive interactions they have had. People also highlight the effectiveness and ease of the company's services. The smooth transition during setup, the user-friendly features of the phone systems, and the prompt responses to inquiries are frequently mentioned as positive aspects. However, a small number of reviewers reported issues with cancellation processes and expressed dissatisfaction with the resolution of technical problems.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Denis was incredibly helpful. He set up our desk phones in just 20 minutes, answered all our questions, clearly explained the available options, and guided us through completing the forms. He was also... See more

Rated 5 out of 5 stars

I spoke with Leo Luna about a recurring charge that wasn't supposed to come out of my account and he totally fixed the issue plus got the amount credited back into my account. Leo was very polite, pro... See more

Rated 5 out of 5 stars
Verified

Julio Sandoval was a pleasure to speak to. Not only is Julio extremely knowledgeable about your products but he talked me through my process and was very kind and patient. I was lucky enough to get... See more

Rated 5 out of 5 stars

Hi, Chris listened to my need and concerns. He went above and beyond to resolve my issues and it is greatly appreciated. He took the time to follow up on a call 3 days later to ensure it was done co... See more

Company details

  1. #3 of 56 best companies in Telecommunications Service Provider
  2. #6 of 56 best companies in Internet Service Provider

Written by the company

Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company’s commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B. Discover more at www.nextiva.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot
Rated 5 out of 5 stars

Great customer service.

I am 68 and no good with this electronic world. Your help person stayed with me till we got it figured out.

She was patient, helpful, and courteous. She did not cause me to feel like the computer ignoramous that I am.
She left me with a favorable impression of Nextiva.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

While my issue is still not resolved…

While my issue is still not resolved from a technical standpoint, Julio Sandoval was really helpful in resolving the billing concerns. He was very understanding of our situation and getting a fair resolution.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Great Service

The customer service agent was very friendly, knowledgeable and professional. He made the modifications I requested quickly.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Pleasant, prompt service

I called to get a copy of our most recent bill. I spoke with Leo Luna. He was very pleasant to speak with and he took care of emailing the bill promptly.

Date of experience: July 03, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look