Nexcess Reviews 1,074

Fast response to my issue. Rep. Alissa was amazing. She was patient, thorough and pleasant to work with.

Date of experience: July 06, 2025

Nexcess provides great service and is very responsive to change requests for updating our website. Their history allows them to make recommendations which are extremely valuable.

Date of experience: July 01, 2025

Excellent and prompt customer support.

Date of experience: July 01, 2025

The support engineer quickly and effectively resolved the issue. Thank you!

Date of experience: June 27, 2025

that's a solid service with the addition of a great support. I've been using it for more than 10 years now and it has definitely withstood the test of time

Date of experience: June 23, 2025

They renewed my SSL certificate in a timely manner. Great services.

Date of experience: June 06, 2025

Nexcess moved all of their platforms and support. Customer support now requires you to log into your nexcess platform and create an email ticket. Reaching the correct area of support is a huge challenge. Chat generates AI Q/A blurbs, then directs you to 'submit a support ticket'. The managed WP platform now has problems with logins continuously. Too bad it used to be a great company.

Date of experience: June 09, 2025

It's been a while that I'm using Nexcess Sitekeep service since then everything is a lot smoother. I'm in contact with Prabhat, through email and they have helped with problems pretty well. very happy with this service, you know there is a professional team beside you at the same time very budget friendly. their hosting is a great host as well, with 24/7 support. super happy with their services. thanks and keep the great job :)

Date of experience: May 20, 2025

Anissa is ALWAYS amazing - she can solve my issues so fast and so kind! LOVE HER and her dedication to helping her customers!

Date of experience: May 21, 2025

Run... run far away. I think at one point they used to be great, however ever since their acquisition by Liquid Web it has been a long and slow degradation in service levels. First it was their support and communication which got increasingly poor, however more recently it is their infrastructure and general hosting competence that has become worse and worse.

In my professional capacity, as someone who's been in the software game for 20+ years, I'd look elsewhere for a hosting partner.

There are lots of choices out there. Choose wisely and don't use Nexcess.

Date of experience: May 19, 2025

Super bad suport and service, the srver is 5 hour offline and no one there know how to solve the issue, some one put extra dot some where and the all thing crashed, for suport you will be connected to somewhere in india and if you have luck they can find some one who can hear your problem.. don’t pay for service which make you cry… we have moved to Hypernode.. don’t stick with this club..

Date of experience: May 19, 2025

Disappointed After a Decade of Loyalty

I’ve been genuinely surprised—unfortunately, not in a good way—by my experience with Nexcess. As a long-time customer of Liquid Web (their parent company) for over 10 years, I expected a good, helpful provider when I migrated many of my websites to Nexcess. Instead, the experience has been very frustrating and time consuming.

Their support team often feels unhelpful—they seem to lack knowledge and are often unable to provide proper resolution to problems. The marketing claims that Nexcess makes website management easy have not matched my reality. I regularly find myself having to log in and check sites because updates—like plugins—haven’t been applied as promised. It’s extra work I didn’t sign up for.

More recently, the billing issues have been a real concern. I downgraded my plan and moved many sites away, yet I continue to be charged for the larger plan—two months in a row. Last month, they refused to reimburse me, and so far this month, they’re again refusing to correct the billing.

After years of trust and investment, this has been a disappointing and time-consuming experience.

Date of experience: May 14, 2025

Eric was like the BEST support person ever. He walked me through every single step — and there were a lot of them!! — to get my new email set up. With patience and clarity. Made the whole process about 10 times easier than I expected.

Date of experience: May 07, 2025

The customer support at Nexcess is very good. I have multiple websites hosted with Nexcess and have had many interactions with support team members. While sometimes the response time is long due to logging responses through email-like messaging rather than live chat, the turn-around time is still fairly quick and each encounter resulted in a positive fix. Your support team offers helpful advice and offers fixes to unforseen problems.

Date of experience: April 30, 2025

Nexcess is amazing hosting. Reasonable pricing, of course - but it's the support that is truly outstanding. A real person answers support chat within a minute, never a wait - and they are always helpful. If it's something a little more complex, they'll open a ticket for you and it's almost always solved within an hour or two. I just keep telling everyone I know in the web world to give them a try - you won't regret it.

Other things I should mention - always proactive with maintaining their servers, US-based servers are great, downtime is minimal and they are quick to respond to issues. But, it's the support staff that really shines.

Date of experience: April 30, 2025

Prompt! Couteous! Accurate!

Date of experience: April 10, 2025

Abdul Ameen responded with our request completed within 10 minutes. That was from first response to completion email.

Great job.

Date of experience: April 14, 2025

She listened and solved the problem (blocked the ISPs of a Bot attack)

Date of experience: April 10, 2025

Date of experience: April 10, 2025

I recently submitted a support ticket to Nexcess for a website hosting issue, and I was genuinely impressed with the experience. Their team responded immediately and was able to resolve the problem incredibly quickly, even though I had only provided limited information in my request. Their efficiency and expertise made the process smooth and stress-free. Excellent customer service all around!

Date of experience: April 10, 2025