Newtek Bank Reviews 78

I tried to open a CD. After three days, they still had not reviewed my application and approved it, and when I called, they said they still have a lot of applications ahead of mine. I understand high volumes, but in 2025 it shouldn't take days to open a CD. I'm sure the bank is fine and the CSR I spoke with was reasonably friendly, but I'm not interested in a digital bank that can't quickly get through a CD application.

Date of experience: June 26, 2025

I have opened 2 CD's with Newtek and needed help on both. I was so fortunate to get that help from Marcia Luke. She was not only professional, patient and thoroughly informed on all aspects of the process, but did so with the most cheerful and inspiring attitude of any banking professional I have ever dealt with. A true pleasure to work with and a great representative for the bank.

Date of experience: June 23, 2025

I had a wonderful experience with Katie Houston while adding a joint account holder to my accounts. She was incredibly patient and took the time to guide me through each step of the process. Her clear communication and supportive approach made everything smooth and stress-free. I truly appreciated her professionalism and kindness throughout—it made a big difference. Thank you, Katie!

Date of experience: June 20, 2025

Marcia Luke was professional, knowledgeable, and patient throughout a complicated interaction. It was as good of a customer service experience as I have ever had.

Date of experience: June 16, 2025

I'm a new customer who had some questions about their CD policies so I decided to give them a call. I was on hold for only a few minutes before a human being picked up. Mark Squires answered all my questions quickly and with pinpoint accuracy. He even went the extra mile by explaining what my options would be when the CD term ends (9 months into the future). Mark did all this with a delightful attitude and was a pleasure to speak to. I left the call feeling reassured about my new account. I give Newtek Bank's customer service 5 stars and would definitely recommend it to others.

Date of experience: June 16, 2025

Tanya Bethea quickly looked into your system and immediately and accurately determined the source of my issue. She managed to correct it in short order. She was a pleasure to deal with and is clearly one who cares about her customers.

Date of experience: June 10, 2025

I needed to wire some money from Newtek Bank to another bank to pay for a bill that was due in a day. Because of various reasons I wasn’t properly set up to wire the funds immediately. Fortunately Agent Katie Houston with her patience and skills was able to shepherd me through the process to get the funds wired to my bank in time.

Date of experience: June 12, 2025

Christopher Bou was very helpful with problems I was having with my CD account. The bank itself however is a waste and I decided not to put my money there. Days and days of going around in circles, I don’t recommend this bank, but. Christopher was great.

Date of experience: June 12, 2025

Marcia' Luke was incredibly helpful, providing step-by-step guidance, answering all of my questions, and created a seamless process.

Date of experience: June 10, 2025

Biridiana Garcia Recommendation
I would like to commend Birdi for her help with me and sending a wire which was started yesterday.
On the first call she sent me the necessary form and talked me thru it. Then
later she called and confirmed everything with me and told me it should be sent this am.
She again called me today and I checked and the wire went thru successful.
She went far beyond what was required and especially since I was wiring money out of your bank.
She was very pleasant and courteous and patient thru out the process. She is a valuable
asset to your company...thanks

Date of experience: June 04, 2025

Marcie is so knowledgeable, helpful and patient. She made the whole process easy and was able to give me the support I needed to open a CD.
I so appreciate her kindness. Newtek Bank has a wonderful representative with Marcie!!!!!

Date of experience: June 05, 2025

Marcia was fantastic in helping me. She was incredibly kind and took the time to help me with opening up an account. She’s very patient and takes the time to make sure you know how to use the app.
So very thankful for her help today ! She was a blessing to deal with today.

Date of experience: June 04, 2025

The process initially was a bit challenging to navigate due to some unique aspects of my application submission. I was assisted by Katie Houston to
finally work through it. Katie was extremely patient, professional, pleasant and competent in working through it with me and should be commended accordingly as an excellent representative of Newtek to its customers.

Date of experience: June 04, 2025

This bank lured me in by offering high interest rates on deposit accounts and low fees. Once deposited, their banking processes make it very difficult to get money out. E.g. I've been trying for over a week to set up transfers, both business and personal, to my external accounts, but have been unable to do so. Error msg: "You've exceeded your transfer limit." Transfer limit = $25,000. All attempted transfers were for < $20,000. Previously, transfers in and transfers to an external account (they only allow one linked external account) have taken several days to be "processed", during which the funds are not available at all. Additionally, while they offer a broad suite of complementary products and their reps are courteous, every product I explored (business insurance, invoicing, etc) is ridiculously overpriced. Currently, my deposits, which are not insignificant, are literally being held hostage. My suggestion: Don't waste your time or risk disruptions in cash flow by engaging with newtek bank.

Date of experience: June 04, 2025

Marcia Luke did a fantastic job walking me through the steps to open a CD with Newtek Bank - at a great APY I might add. She is without a doubt the most personable and professional banking representative I have ever had the pleasure of working with. She is the antithesis of what we have come to expect from telephone customer support personnel and is a great asset to Newtek Bank. I look forward to working with her in the months and years ahead.

Date of experience: June 02, 2025

Marcia' Luke!!! She was outstading. She responded to my request immediately and sent me details about my request. On Saturday I had additional questions and decided to proceed with a wire transfer after I told her I would not need to wire funds. She resent the Wire instructions and the docusign document over the weekend and let me know she would be available to review the details Monday morning. She confirmed the wire instructions and processed the wire with the NewTek team. She validated my identity and confirmed ALL wire instructions (which I appreciate because I work for a bank and support attention to detail) She also followed up once the wire was completed. Fabulous CS experience. Great job Marcie!

Date of experience: June 02, 2025

My experience with Marcia Luke (Digital Marketing Specialist) in short, was an absolute pleasure. She guided me through the wire transfer process using her skill, knowledge, patience, and expertise. She immediately put me at ease in what could have been a somewhat stressful situation. It was gratifying to hear her reassuring voice and demeanor as we finally
completed the transfer process. In the future I will always look forward to have Marcia assist in any of my banking needs.
Sincerely,
Salvator Ciaccio

Date of experience: May 30, 2025

ANN FROM BUSINESS SUPPORT WAS ABSOLUTELY AWESOME. PLEASE CLONE HER!!! ANN WAS EXTREMELY PROFESSIONAL AND KIND. SHE EFFECTIVELY HANDLE MY CONCERNS AND MADE A VERY STRESSFUL MOMENT EASY. ANN THANK YOU. LILLIE NORRIS
PHOENIX MEDICAL SUPPLY

Date of experience: May 30, 2025

I had very sweet lady Marcia helping me with some account issue and I have only great experience.
She was very kind, professional, and helpful, fixed all the problems.

Date of experience: May 21, 2025

I was notified my cd was maturing in plenty of time to make a decision on what to do with the money. I received reminders in a timely fashion. Katie was the rep who sent me messages and kept me informed about the renewal and how long it would take. She also notified when the renewal was completed.

Date of experience: May 21, 2025