NeverBounce Reviews 20

Neverbounce helps me so much running email campaigns. What would I do without it?

Date of experience: July 01, 2025

Amazing tool, not too expansive and has some game changing features

Date of experience: July 01, 2025

NeverBounce has been a game changer for our email campaigns.
Their service is fast, reliable, and incredibly accurate -helping us maintain high deliverability and protect our sender reputation. Highly recommended for anyone looking to keep their lists clean and engagement high!

Date of experience: July 01, 2025

Easy onboarding, great data and even when I wanted to talk to support it was a breeze

Date of experience: June 02, 2025

Date of experience: July 06, 2025

been using this for a while. support is actually responsive and helpful, which isn’t always the case with these platforms. they got back to me quickly when i hit a weird edge case with a list sync.

biggest win has been the sync feature — once it’s set up, it just runs. no more manually exporting/importing lists from the crm every week. really just set it and forget it.

bounce rate’s down about 30% since we switched. data quality’s noticeably better than some other tools we tested. not flawless, but fewer headaches overall.

Date of experience: March 01, 2025

Honestly, doing these email verifications as part of my sucks!!

So using Neverbounce was a set it and forget it kind of deal. Does what it says on the tin.

Date of experience: May 01, 2025

For sure neverbounce can guarantee low bounce rates when they simply tag 50% emails you submit there as unknown status because only emails they know to verify are those everybody else does, so if you want to get info about emails difficult to judge upon they have no clue. Other providers at least return credits for those, not neverbounce though.

Date of experience: July 01, 2025

Publish incorrect data without permission, including a persons private residential phone number. When asked to remove they refuse. Arrogant and not complying with data protection laws.

Date of experience: June 23, 2025

We’ve been a NeverBounce customer for over 10 years, but I can no longer recommend their service. We used their platform to verify every email we sent—expecting, of course, that verified emails wouldn’t bounce. Despite that, we continued to see a high bounce rate, which is simply unacceptable.

What’s worse, NeverBounce’s support was completely unhelpful. Responses felt AI-generated, with no real resolution offered, and we were left waiting without answers.

Avoid their service. There are far better and more reliable email verification providers out there.

Date of experience: June 04, 2025

Neverbounce automatically debited a full 1 year fee instead of activating the monthly contract requested! Despite writing and promising a return of money to reset the situation they didn't do it and the support email stopped replying to me. Very upsetting!!

Date of experience: May 20, 2025

Have been requesting since 2024 how to pay annually for a subscription of automatic cleaning as I had set up a never bounce account and couldn’t see this option. We were interested in having sync and clean. Emailed support and had been given Brandon a sales rep email so emailed him. Instead of informing me right off the bat that this is not an option that they provide, asked if I wanted sync or clean which I asked for costs for both. I was then completely ignored until I chased this up and have been met with rudeness and still no information on how to pay annually for anything. Quite disappointed in this service hoping another colleague is able to help otherwise don’t think we will be bothering with this service

Date of experience: January 22, 2025

We used a "cleaned list" through their system, that was to remove the bounces and bad data.
45 bounces and a 4.3% bounce rate. Their "promise" guarantees that no more than 3% of your emails will bounce after using their service.

They then attempt to waste as much time of yours as possible to analyse the situation to see who is at fault, server, time of day, email provider..

All that for a $6 credit.

Date of experience: September 18, 2024

They have very high false positive results. Also, I tried to cancel my account within 24hrs and they are not replying nor refunding.

Date of experience: July 26, 2024

This company is a not professional and borderline scam.

It's impossible to get a response from their support team on anything (technical issue? no response for weeks... invoicing issue? no response for months).

They simple never answer emails, chats or support request.

This is extremely unprofessional and do not recommend to anyone.

Date of experience: June 13, 2024

We repeatedly told this company to remove our details from their database. We receive spam mail, malicious email, viruses from numerous companies. The amount of arrogance from this company is beyond belief. I wouldn’t touch them with a bargepole.

Date of experience: November 07, 2023

Neverbounce has our company details listed and says and the most common email used if John@xxxxxx however there is no John at our business. This business must be a scam!

Date of experience: August 23, 2023

I recently gave NeverBounce a try, and I found it to be a solid email verification and cleaning service. While it may not be perfect, it offers effective features and decent customer support.

NeverBounce's real-time verification feature was quite helpful in improving our email list quality. It successfully caught and prevented the entry of invalid email addresses, reducing our bounce rates. The syntax checking and domain validation features worked well, ensuring that we have properly formatted and active addresses.

The mailbox verification feature of NeverBounce was reliable enough, helping us identify inactive or non-existent email addresses. However, it did miss a few addresses that turned out to be invalid. While it improved our overall deliverability, I would have appreciated a higher level of accuracy.

Customer support from NeverBounce was decent, but not outstanding. They were responsive and provided some assistance when needed, but there were times when their responses lacked detail. It would have been helpful to receive more comprehensive guidance.

The interface of NeverBounce was user-friendly, making it easy to navigate and manage our email lists. Integration with our systems was smooth, and the available API was helpful for automation.

In terms of pricing, NeverBounce offers competitive plans. While it may not be the most affordable option, the value it provides is satisfactory.

Overall, NeverBounce is an effective email verification and cleaning service. It has its strengths in reducing bounce rates and improving deliverability. However, there is room for improvement in terms of accuracy and customer support. If you're looking for a decent option to enhance your email campaigns, NeverBounce is worth considering.

Date of experience: April 26, 2023

tried it yesterday for the first time, and got excellent results, went from +15% of hard bounce rate to 4%!!

Date of experience: May 02, 2023