Nerds Shop Reviews 1,665

Had a similar experience to the last one star review except thankfully I realized it was a scam before I accepted a "technician"'s help for a $40 fee. I googled HP customer service help and I (somewhat stupidly) clicked the first thing that came up without reading that it was a sponsored ad. The man on the phone told me that because my printer had been gifted to me by someone else, it required a complete re-wiring to be set up again and this would cost $40. I immediately declined because I figured I could buy a new printer for that price. The man told me there was nowhere I could find a cheaper price. This is when I caught on that it was a scam and googled the phone number and realized I was not actually talking to HP support. When I eventually got through to the real HP they were incredibly helpful (and free). It turns out I just needed to replace the ink cartridges.

Date of experience: January 25, 2025

Date of experience: January 23, 2025

Date of experience: July 24, 2023

My computer was facing lag time and the technician Alex installed Glary

Date of experience: July 20, 2023

Alex of Hello Nerds has been amazing to correct my laptop that was not functioning correctly. What was most important was how patient he was with someone who know so little about the system and he helped in understanding Alex is to be highly commended and I thank him for his help.

Date of experience: July 17, 2023

Date of experience: July 11, 2023

The phone representative told me Nerd Shop was an authorized HP repair site. HP later told me it is not.
I called with what turned out to be a minor issue of my own ignorance/carelessness. But by the time the rep got to telling me how to fix it, I had let him into my computer and he "found" some issues and convinced me to sign up for $400 three-year service plan. Then his "technician" took control of my computer and did some things that I could easily have done myself. I've contacted my credit card company to stop payment and contacted nerdshop to cancel the payment.

Date of experience: June 28, 2023

Date of experience: May 30, 2023

Adam Milne,
All good

Date of experience: February 27, 2023

I have had many techs try to do what Rick was able to accomplish through very hard work and I'm very Grateful.

Date of experience: February 21, 2023

sam was extremely helpfuland patient as usual!

Date of experience: February 09, 2023

Adam milne, excellence service technician. perform installation timely and discussed software with knowledge.

Date of experience: January 25, 2023

Awesome support by Eric and hello nerds family. Will continue using their service

Date of experience: January 13, 2023

Awesome support by Eric and hello nerds family. Will continue using their service

Date of experience: January 06, 2023

Awesome support by Eric and hello nerds family. Will continue using their service

Date of experience: January 06, 2023

Date of experience: January 06, 2023

Rick went above and beyond to make my system work. The Geek Squad from Best buy were not able to put to work any of my printers. This guy knows his stuff, BTW, extremely knowledgable,

Date of experience: December 30, 2022

Adam Milne,
He was very patient and kind. Very helpful!

Date of experience: December 29, 2022

Awesome support by Eric and hello nerds family. Will continue using their service

Date of experience: December 28, 2022

Adam Milne from Hello Nerds, Thank you for your kindness and support.

Date of experience: December 28, 2022