Nationwide Vision Reviews 2

The Glendale cactus road location manager is Drea.
I arrived for my appointment but it was the last appointment of the day 4pm. They close at 5pm. I arrived at 4, but Drea wouldn’t honor the appointment. Seemingly she wanted to go home early and said they didn’t have enough time to conduct the eye exam. So they set an appointment for 4, then if you don’t come early to allow the employees to leave early before close, they cancel your appointment. I rescheduled for today at noon. They texted and cancelled as they said the dr needs to leave early. Now in the rescheduled appointment, they are making me wait past the appointment time later than they were willing to wait. Drea has earlobes stretched to an obscene point, and I believe her appearance is on par with her lack of customer service and lazy behavior. She just wanted to leave early. Not do her job. Getting to the appointment I used an Uber from my sons school resulting in a $25 ride just to be refused so Drea didn’t have yo stay until closing at 5pm. People that don’t want to do their job, and with no customer service, should not be the store manager.

Date of experience: May 12, 2025

My first visit was great. Completely down hill from there. While the staff was super, the company customer service is the worst. After paying for my glasses, receiving them has been an awful nightmare. I would not recommend this company. I’m leaving a two star review only because the staff was friendly.
Update: I finally called my insurance company to be able to get through. They answered the phone for them. But when I got there to pick up the glasses, the friendly staff wasn't so friendly, in fact wanted to argue their position to me. I politely stated the damage had already been done. I wouldn't recommend them to my friends and family. Hopefully others will have a better experience then I did.

Date of experience: September 12, 2024