Nationwide Bus Charter Reviews 168

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We are a Preschool School and We had a fantastic experience with this company! We ordered ten buses, for a field trip to New York Aquarium and they were all in great shape, air-conditioned, and super... See more

Company replied

Rated 5 out of 5 stars

My friends and I got tickets our daughters to a concert at MetLife Stadium but we were all seated in different areas. We decided to inquire about a bus to take us so we could at least travel together.... See more

Company replied

Rated 5 out of 5 stars

My sale representative Jonathon was so beyond helpful and super friendly! He answered all my emails super quickly and was very patient. He was even willing to refund me when I booked the wrong bus eve... See more

Company replied

Rated 5 out of 5 stars

Jonathan Lass our sales representative did a fantastic job helping us book this charter. He responded within the hour to any and all request/questions. He made sure we were well informed throughout... See more

Company replied


Company details

  1. Leasing Service

Written by the company

We are a nationwide charter bus rental company, providing an affordable and safe transportation option for your next event.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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1-star

Rated 4 out of 5 stars

Was pretty good but could have been great.

I informed him about the bathroom stop as the company suggested and the driver gave me a hard time about stopping for a quick rest stop on the way there and back because it wasn't on the itinerary.. but he did stop afterall, but chose to stop at an outlet mall which gave an issue with us parking there & everyone had to walk very far to the bathrooms.. This made us very late to our destination.
And there was an actual rest stop right up the road too which would have took about 5 minutes instead.

The bus was supposed to have charging ports and there was only one up by the driver.

And the bus driver was on his phone looking down a lot.. maybe on maps, but we felt that there should have been some sort of navigation thing for him to use that was not his phone..

He did drive very safely thankfully and did check the maintenance under the hood briefly at the last rest stop, on the way home, so we were grateful for that.

The driver was pushing for us to leave a half hour before our departure time because of another job afterwards..

The front of the bus definitely needed to be cleaned too.

The price was excellent. I would choose them again but I'd make sure the bathroom stops would be in the itinerary and that the driver wouldn't be using his phone to navigate as it made passengers nervous.

Date of experience: June 14, 2025

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Reply from Nationwide Bus Charter

Jeannie,

Thank you for taking the time and providing us with this feedback as we sincerely apologize for the experience you had with your driver. Your feedback is invaluable to us, and we take every concern seriously.

We are currently reviewing the situation to understand what went wrong and to ensure that such incidents do not occur in the future. Please rest assured that we are taking appropriate steps to address the issue.

We are happy to hear that you would work with us in future for your next trip.

Rated 5 out of 5 stars

Exceptional Service

We are a Preschool School and We had a fantastic experience with this company! We ordered ten buses, for a field trip to New York Aquarium and they were all in great shape, air-conditioned, and super clean. The drivers were always on time, which was a huge plus, and communicating with our sales manager, Mr. Matt Buscemi, was a breeze. I definitely recommend this company—they truly exceeded our expectations!

Date of experience: June 05, 2025

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Reply from Nationwide Bus Charter

Thank you for the great feedback and looking forward to working with your school in the future...

Rated 5 out of 5 stars

So easy

So easy! It was so easy to work with Nationwide Bus Charters!

Date of experience: June 02, 2025

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 4 out of 5 stars

The bus driver was great

The bus driver was great, he took a few teachers and a bunch of apprentices to lobby for a bill in NYS. He was very accommodating and polite.
One of the teachers told me that the bus was rattling a lot on the highway.

Date of experience: May 28, 2025

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Reply from Nationwide Bus Charter

Thank you for the kind review and we will address the maintence issue

Rated 5 out of 5 stars

Amazing Service!

My sale representative Jonathon was so beyond helpful and super friendly! He answered all my emails super quickly and was very patient. He was even willing to refund me when I booked the wrong bus even though it was my fault. Very happy with my service and would book a bus with this service another time!!

Date of experience: May 21, 2025

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 5 out of 5 stars

The absolute best service.

Joey Colon and the folks at Nationwide are angels on earth. I have been working with them for a few years for an annual field trip for my Band and Chorus students. Their pricing and service have always been excellent.

This past weekend, I faced an absolute nightmare when I realized about 13 hours before my trip that I had submitted the wrong date. I was up the creek without a paddle and in complete panic. My students had worked so hard to prepare for a competition we were to attend, and parents had paid a lot of money. It was my fault.

I spoke with Cassandra and Joey and within an hour they managed the impossible and found the buses and drivers we needed for the following morning. It was a genuine miracle. Not only did they manage it but they were kind and compassionate to me about my error. They would have had every right to tell me "sorry, there's nothing we can do" in those circumstances. When I thanked Joey, his response was "Hey, it's for the kids." What a gem. I am so grateful.

Nationwide will take care of you like they took care of my kids.

Thank you Joey & Cassandra!!!

Date of experience: May 17, 2025

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Reply from Nationwide Bus Charter

Thank you for this great feedback and we are happy we could help..

Rated 5 out of 5 stars

The driver was so nice!!!

The driver was so nice, made the experience a 10/10. I would definitely take this again!

Date of experience: May 09, 2025

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 5 out of 5 stars

Great Service and Experience

My friends and I got tickets our daughters to a concert at MetLife Stadium but we were all seated in different areas. We decided to inquire about a bus to take us so we could at least travel together. The price was excellent! Equally important was the bus being very clean with a friendly and accommodating driver. It was worth every penny.

Date of experience: May 08, 2025

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 5 out of 5 stars

They are the BEST!!!!

They are the BEST! As a wedding and event planner in the area, you always hope to work with vendors who you can trust and are kind. Nationwide Bus Charter is exactly that! They arrived ahead of time, and were right on point throughout the entire wedding day! My clients guests said that they felt safe and comfortable during their rides we well! They are also easy to communicate with, and overall simply amazing! We will be booking with them again and again! :)

Date of experience: May 04, 2025

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Reply from Nationwide Bus Charter

Thank you for your kind feedback

Rated 5 out of 5 stars

Our trip was amazing

Our trip was amazing! Very comfortable ride. We loved how the drivers were early for pick up and drop off. Drivers were very friendly and helpful. We will definitely be booking again for future trips. Jonathan was great helping me out throughout the process.

Date of experience: March 21, 2025

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Reply from Nationwide Bus Charter

Thank you for your kind review

Rated 5 out of 5 stars

Superb service

Drivers were on time, drove safely and efficiently. They got us to our destination on time and were on time for pickup. We have used nationwide many times and will continue to for all of our field trips.

Date of experience: December 03, 2024

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Reply from Nationwide Bus Charter

Thank you for your kind feedback

Rated 5 out of 5 stars

Successful 2 Day Trip to D.C.

I went a field trip to D.C. with 43 people, including myself. They had the best price of the 10 or so different quotes I received.

Jonathan was super helpful in securing the bus and answering all of my questions. He was also responded very timely to my questions, via email and from phone calls. All of the fees were reasonable and fair.

Our driver, Jonah, was incredibly professional and skilled. He found parking where I didn’t even know there was. His experience was second to none.

I would definitely recommend using Nationwide as your next bus service.

Date of experience: December 05, 2024

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Reply from Nationwide Bus Charter

Thank you for your kind feedback

Rated 5 out of 5 stars

Great price

Great price. Bus was clean drivers were on time.

Date of experience: October 12, 2024

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 5 out of 5 stars

Highly recommend!!!

The communication was stellar! This was for a church event so being able to have the reassurance that everything was set was key to our happiness!

Date of experience: August 11, 2024

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Reply from Nationwide Bus Charter

Thank you for the kind feedback

Rated 5 out of 5 stars

Matt did an amazing job helping us with…

Matt did an amazing job helping us with a charter service on such short notice! Really appreciate his professionalism and fast responses! Would be coming here again to book another future service, thank you!

Date of experience: September 10, 2024

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Reply from Nationwide Bus Charter

Thank you for the feedback

Rated 5 out of 5 stars

We have used Nationwide for trips all…

We have used Nationwide for trips all over NYC. The busses have been clean, always on time, and the drivers courteous!

Date of experience: June 04, 2024

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Reply from Nationwide Bus Charter

Thank you for this kind review

Rated 5 out of 5 stars

We had an amazing experience with…

We had an amazing experience with Nationwide Charter Bus on our church trip yesterday! From start to finish, the service was top-notch. The bus was comfortable and clean, and the driver was extremely professional, courteous, and attentive. The company was prompt and on time, making the whole day go smoothly. Our group felt well taken care of, and we appreciated the care and professionalism shown by Nationwide Charter Bus. We would absolutely recommend their service to anyone looking for reliable and high-quality transportation. Thank you for making our church outing stress-free and enjoyable!”

Date of experience: October 27, 2024

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Reply from Nationwide Bus Charter

Thank you for the feedback

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