National Tool Warehouse logo
Visit website

National Tool Warehouse Reviews 3,777

•
TrustScore 4.5 out of 5

4.7

Auto Parts Store
Write a reviewVisit website
Write a review

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, often describing it as unbeatable and competitive. Consumers appreciate the fast and reliable delivery service, with many highlighting the quick shipping times and efficient packaging. The ordering process is generally seen as smooth and hassle-free. People also value the exceptional customer service, noting the helpfulness and knowledge of the staff. Reviewers appreciate the positive and charming demeanor of the customer service representatives, specifically mentioning their willingness to go the extra mile to assist with orders. The quality and selection of products are also frequently commended, making National Tool Warehouse a preferred choice for many.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Fast, Easy Check-out, and shipping on point. GREAT COMPANY, I MOST DEFINITELY CONTINUE USING THEM FOR ANY FUTURE TOOL NEEDS. F. Rogers

Rated 5 out of 5 stars
Verified

I am very happy with my purchase of the box then metric flexible head extra long ratchets. No problems ordering no problem shipping it came quicker than I expected. I will definitely do business again... See more

Company replied

Rated 5 out of 5 stars
Verified

Great pricing and whenever I have a question, customer service has been second to none in helping me. Fast shipping is a big bonus also. Wish all my vendors were as good as National Tool Warehouse.... See more

Rated 5 out of 5 stars
Verified

Never had any issues with National Tool Warehouse. Recently ordered a couple creeper seats. Got two only because their price was so much better than everyone else.

Company details

  1. #19 of 76 best companies in Auto Parts Store

Written by the company

National Tool Warehouse provides quality automotive tools at great prices. Top brands include OTC Tools, Ingersoll Rand, DeVilbiss, Jump-N-Carry, Microflex, Lisle, Marson, Fill-Rite, Ammco & more.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, but product was left in the rain, no fault to National Tool Warehouse, will continue to do business here

Date of experience: June 12, 2025

Rated 5 out of 5 stars
Verified

Wrong item issue

I had a problem with my order Jenny took care of me immediately got all my stuff the next day best customer service I’ve encountered in a long time keep up the good work

Date of experience: June 14, 2025

Rated 4 out of 5 stars
Verified

Super Fast Shipping

Super Fast Shipping, Great Value and packaged properly. What else can you ask for from an online supplier! A+ Will definitely buy from again.

Date of experience: June 04, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look