My patient coordinator was Jaimie. She did an outstanding job with explaining everything to me from giving the sample, to submitting it. She seems to be a person who loves her job, and it shows. She's... See more
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Jaimie was very friendly and personable. She's an excellent people person. She also explained everything very well and was very pleasant to work with. She is an asset to your company. I only wish a... See more
Company replied
This experience was excellent. Ashley gave me great directions on how to administer the test. She was very informative about the whole process. The test came the day after her initial call and she... See more
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Using natera has been a huge regret! They billed my insurance $15,000 the. Charged me an additional $1000. When I call to figure out pricing wont give me straight answers. I’ve been told if I paid out... See more
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Company details
Written by the company
At Natera, our mission is to transform the management of disease. We are a global leader in cell-free DNA testing, offering cutting-edge solutions that support informed decision-making across oncology, reproductive health, and organ health. Driven by a deep commitment to improving patient outcomes, we partner with clinicians, researchers, and families to bring clarity and confidence to some of life’s most critical moments. From non-invasive prenatal testing to cancer recurrence detection to monitoring transplant health, our technology is built on a foundation of innovation, accuracy, and compassion. Every voice matters to us. Your feedback helps us stay true to our mission: helping people and families through science that matters. Thank you for sharing your experience and for being part of our journey to create a healthier future.
Contact info
13011A McCallen Pass, 78753, Austin, United States
- natera.com
4.0
Great
70 reviews
Replied to 37% of negative reviews
Typically replies within 1 week
Reply from Natera
Thank you for the feedback! ^BA
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She was on time
She was on time, friendly and put me at ease during the process.
Date of experience: May 17, 2025
Reply from Natera
Thanks for providing this review! ^BA
Jaimie was very friendly and…
Jaimie was very friendly and personable. She's an excellent people person. She also explained everything very well and was very pleasant to work with. She is an asset to your company. I only wish all business that had to deal with people and instruct them over the phone we're half as professional and pleasant as her.
Date of experience: May 16, 2025
Reply from Natera
Hearing this positive feedback is much appreciated. We will share your comments with the appropriate teams. ^BA
Professional and friendly
Professional and friendly. I appreciate them explaining things to me and being assertive and on time!
Date of experience: May 15, 2025
Reply from Natera
Thank you for taking the time to leave this review! ^BA
Easy to do
Very easy to do and everyone I spoke to were courteous and very helpful. Follow up was awesome
Date of experience: May 15, 2025
Reply from Natera
We appreciate hearing this positive feedback! ^BA
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Reply from Natera
Thanks so much for the review! ^BA
Outstanding Service
My patient coordinator was Jaimie. She did an outstanding job with explaining everything to me from giving the sample, to submitting it. She seems to be a person who loves her job, and it shows. She's someone we definitely need more of nowadays!
Date of experience: May 16, 2025
Reply from Natera
We appreciate this feedback! Thank you for taking the time to share this with us. ^BA
They have been great with the…
They have been great with the communication!!
Date of experience: May 15, 2025
Reply from Natera
Glad to hear it, thanks for leaving a review! ^BA
Reply from Natera
We appreciate hearing this helpful feedback! ^BA
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Easy to use no issues
Date of experience: May 12, 2025
Reply from Natera
Thanks for sharing this important feedback with us and others! ^BA
Reply from Natera
We appreciate the feedback! ^BA
Reply from Natera
Thank you for leaving a review! ^BA
Reply from Natera
Thanks for leaving a review! ^BA
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Nothing went wrong
Nothing went wrong. The experience was very good. I like the idea of your keeping me informed from beginning to end.
Date of experience: May 09, 2025
Reply from Natera
We appreciate this positive feedback, and are thrilled to hear the experience met expectations. ^BA
Reply from Natera
Thanks for leaving a review! ^BA
Quick and easy!
It was so quick and easy. The portal is extremely user friendly and it gives you an expectation on when to expect results. So happy to have used them! Now we wait for the results.
Date of experience: May 06, 2025
Reply from Natera
We appreciate this positive feedback. Thank you for taking the time to leave a review. ^BA
Jamie was exceptionally amazing…
Jamie was exceptionally amazing customer service helping me out. I was grateful for all the help and support Jamie provided. She’s a Five Star Keeper. Sincerely Tracey Shelby
Date of experience: May 05, 2025
Reply from Natera
Thanks so much for leaving a review, and for the kind words! ^BA
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It was a very seamless experience
It was a very seamless experience. From getting the kit to returning it, it was very easy to do. I also liked that I got constant communication and details through text messages to lead me through the process and follow-up. Was also very surprised at the speed of the process.
Date of experience: May 08, 2025
Reply from Natera
Hearing this positive feedback is much appreciated. ^BA
This experience was excellent
This experience was excellent. Ashley gave me great directions on how to administer the test. She was very informative about the whole process. The test came the day after her initial call and she called that same day to arrange for a FedEx pickup the next day. A very professional, quick and smooth process.
Date of experience: May 06, 2025
Reply from Natera
Glad to hear the experience met expectations. Thank you for sharing this important feedback. ^BA
Reply from Natera
Thanks for taking time to leave this review. ^BA
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