Verified
I like how the company ensured I had the right make and model number before they shipped the batteries. The original ones lasted five years, so I hope these will be about the same.
Company replied
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Review summary
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See what reviewers are saying
Long story short. Bought battery for ebike.......battery didn't work. Representative sent 2nd battery didn't work. Told me I had to pay return fees to get a refund. I opened up the batteries to find... See more
Company replied
Verified
I was extremely happy with the price of the battery. but was unaware it didn't come with a charger & they use FedEx for delivery which means it goes for days without being updated in tracking so th... See more
Company replied
Verified
they reached out before shipping to make sure the part worked with my ebike and great thing they did because I didn't pay close attention when ordering. they updated my order and shipped the actual pa... See more
Company replied
Company details
- #30 of 34 best companies in Bicycle Store
- #5 of 7 best companies in Bicycle Wholesale
- #20 of 22 best companies in Bike Accessories Store
- #23 of 29 best companies in Outdoor Sports Store
- #72 of 77 best companies in Sporting Goods Store
About Nakto
Written by the company
Nakto Ebike: Elevating your ride since 2016! From city ebikes to fat tire ebikes, electric trikes, and cargo ebikes, we've got your perfect match. Enjoy free shipping, a one-year warranty, and explore in person at our showroom!
Fat Tire Mountain Ebike
City Commuter Ebike
Cargo Ebike
Folding Ebike
Step-thru Ebike
Why Choose NAKTO?
Written by the company
- We're of good quality:
- NAKTO e-bikes are built with premium materials and tested a lot to make sure they last and work great.
- We're affordable:
- Enjoy competitive prices on all our e-bikes without sacrificing quality or features.
- We're for Everyone:
- Our diverse range of e-bikes caters to riders of all ages and skill levels, from city cruisers to mountain bikes.
- We're committed:
- We genuinely care about our customers and offer expert support, and a Facebook group, "Nakto Club," for community connection and valuable insights.
Warranty and Purchase Benefits
Guaranteed Peace of Mind
Free Shipping on all e-bike orders.|1-Year Warranty |14-Day Returns|Easy Assembly
Contact info
3.7
Average
240 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Verified
You sell the bikes
You sell the bikes , but can't get parts out of stock
Date of experience: June 14, 2025
Reply from Nakto
Dear Merlyn Cluppert,
Thank you for sharing your feedback.
We apologize for any inconvenience you've experienced. All of our products have component sales, but for some products that are out of stock, we no longer produce the corresponding components.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Extremely poor quality, very unsafe and awful customer service
Nakto initially shipped a bike with multiple broken welds and entirely malfunctioning electronics. After a weeks-long effort at troubleshooting and communicating only via email (and only after hours as they have entirely shuttered their US based customer service and failed to make that known on their website - including disconnecting the phone numbers they have listed), they provided a shipping label and asked me to ship back only certain components of the broken bike (rendering it useless and junk) and shipped an entirely new bike which also arrived broken…this time with a fractured battery housing with exposed cells and duct tape holding it together.
Naktos customer service continued to give half answers for another week or two, promised to provide return shipping labels and a refund and then entirely stopped responding, even after multiple attempts at following up. I’m now having to go through my financial institution to attempt getting a refund.
Moral of the story: extremely poor quality products which are also major safety/fire hazards, entirely inadequate customer service and zero accountability. DO NOT PURCHASE FROM THEM.
Date of experience: May 16, 2025
Reply from Nakto
Dear HK,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Great customer service
U can count on them send pic of your bike they will get you together
Date of experience: June 10, 2025
Reply from Nakto
Dear James White,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Verified
I ordered my bike June 9th and still…
I ordered my bike June 9th and still have not received it!
Date of experience: June 10, 2025
Reply from Nakto
Dear Beth Huffaker ,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you still haven't received the E-Bike, please contact us at support@nakto.com.
If you have any further concerns, please don't hesitate to contact us at support@nakto.com .
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Fast and reliable shipping with correct…
Fast and reliable shipping with correct part fulfilled.
Date of experience: May 24, 2025
Reply from Nakto
Dear Brandon Derfler,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Can not reach any of the customer…
Can not reach any of the customer support numbers. I bought 5 bikes and I am having issued with 4 of them. This company is the worst I have ever done business with. I would give a negative 5 if it was available to give. Do NOT buy these bikes !!!
Date of experience: June 23, 2025
Reply from Nakto
Dear Joe,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
I like how the company ensured.I had…
I like how the company ensured I had the right make and model number before they shipped the batteries. The original ones lasted five years, so I hope these will be about the same.
Date of experience: June 06, 2025
Reply from Nakto
Dear Christopher Clark,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Verified
Never received my new key that was…
Never received my new key that was covered by warranty
Date of experience: June 04, 2025
Reply from Nakto
Dear Kim Latuff,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. We have contacted you via email. Please check your email promptly.
If you have any further concerns, please don't hesitate to contact us at support@nakto.com. Or please leave your currently used email address so we can contact you.
Best regards,
NAKTO team.
Verified
Did not send power to my bike Send me a…
Did not send power to my bike Send me a bro controller and not getting back to me. Poor service.
Date of experience: June 04, 2025
Reply from Nakto
Dear Clint Anyos,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Reply from Nakto
Dear Joseph Stuckey,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Verified
I’ve ordered from them before but this…
I’ve ordered from them before but this time they got my address wrong.
Date of experience: May 30, 2025
Reply from Nakto
Dear Carey Marcum,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
The ordering process was easy and…
The ordering process was easy and painless.
I am disappointed at the short battery life
Date of experience: May 28, 2025
Reply from Nakto
Dear Terry Treesh,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Late and no delivery
Made an order on May 21. No update or delivery since then. I enquired today (June 4) and Nakto responded that they would now ship the product.
Date of experience: May 21, 2025
Verified
Great bike for the price
Easy to order, great bike for the price, quick shipping. The only negative is that the fenders arrived bent... does not impact the performance of the bike, but I don't like how they look bent.
Date of experience: May 17, 2025
Verified
Excellent customer experience!
Excellent customer experience! I had a hard time finding the part and the lady knew exactly what I needed. I forgot her name but was very helpful in helping me. I ordered the part and received it. Fixed the bike and my wife is happy.
Date of experience: May 13, 2025
Verified
Excellent communication and…
Excellent communication and verification that I ordered the right part for my bike. It was the exact replacement. Thanks so much for your attention to detail
Date of experience: May 10, 2025
Reply from Nakto
Dear Lariyah,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Verified
I ordered
I ordered a controller for the F2 had some problems during shipping and the team done a great job. I got me a new one out really quick at no additional cost.
Date of experience: April 28, 2025
Reply from Nakto
Dear Teddy Phillips,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Better E-Bike for same or lower price
Long story short. Bought battery for ebike.......battery didn't work. Representative sent 2nd battery didn't work. Told me I had to pay return fees to get a refund. I opened up the batteries to find out the fuse on the outside shell of the battery wasn't even wired into the circuit and a fusable link with a 30 amp mini car fuse was wired into the circuit instead. The battery is not what is being advertised on the web page and the batteries had blown fuses prior to delivery. Batteries deteriorate over time and become unstable.......I could only imagine what corners this company has attempted to cut and be dishonest about to their customers. They could practice some integrity and honesty.
Date of experience: May 20, 2025
Reply from Nakto
Dear Joseph Marcisz,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Verified
Determination is impressive…
I was impressed with the determinatikn they had to be sure my order would fit on my bike. Very professional and efficient.
Date of experience: May 05, 2025
Reply from Nakto
Dear James Adams,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Verified
I am am a 6’ 3” male.
I am am a 6’ 3” male.. the bike is too small. My knees hit the handle bars @ max height, and the seat is too low for a normal adjusted height for full power pedaling
Date of experience: May 04, 2025
Reply from Nakto
Dear Steve Oarr,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at support@nakto.com.Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
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