I ordered 6 items, and had to return 5 of them due to their terrible quality. The fabric was thin, synthetic, and honestly impossible to wear in summer. I only kept one top that was more or less a... See more
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Had an issue with an order and found NA-KD customer services to be efficient, helpful and lovely! It's really about how you deal with things when they go wrong that sorts the really good companies fro... See more
Company replied
Company does not refund shipping costs (from seller to buyer) by return + buyer has to pay return costs as well. It's standard EU-law (2011/83/EU), that seller has to refund the full amount paid incl.... See more
Super helpful costumer service and fast reply. Always love the quality and the design of Nakd outfit, love the jeans, mostly true to size and last for a long time! Have been buying their clothes since... See more
Company replied
Company details
Written by the company
NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world. At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities. We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd. Top follow us on our journey, be sure to follow us here for all the latest updates! With love, NA-KD.com
Contact info
Gamlestadsvägen 4, 415 11, Göteborg, Sweden
- customercare@na-kd.com
- na-kd.com
3.0
Average
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Impossible to reach customer service
I'm trying to get in contact with the customer service team about multiple faulty items in my order through their customer service form on their website, but the form gives me an error message ("Something went wrong, please try again") every time I try (which is about 50 times at this point). Their phone line is closed for the summer and there is no other way of getting in contact with them. I expect more from such a large company.
Date of experience: July 08, 2025
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Company does not refund shipping costs…
Company does not refund shipping costs (from seller to buyer) by return + buyer has to pay return costs as well. It's standard EU-law (2011/83/EU), that seller has to refund the full amount paid incl. shipping costs (from seller to buyer), when buyer returns the full order. Can customer service by Na-kd please give feedback on this.
Date of experience: July 07, 2025
You are the best!
Date of experience: July 06, 2025
Poor Quality & Poor Service
I ordered 6 items, and had to return 5 of them due to their terrible quality. The fabric was thin, synthetic, and honestly impossible to wear in summer. I only kept one top that was more or less acceptable, but none of the pieces had any kind of “wow” effect or made me want to wear them regularly.
On top of that, the delivery was slow, and the return process is even slower and completely lacking in transparency. I sent back the items three weeks ago and haven’t heard anything since.
I placed this order after seeing it promoted by several influencers. How could they praise such horrible fabrics? Just disappointing.
Date of experience: June 16, 2025
Great service!
The customer service is very great! They helped my problem very fast! Love from Germany thank you!
Date of experience: July 02, 2025
Reply from NA-KD.com
Hello dear customer,
It’s always a pleasure to assist customers like you. Your appreciation keeps us motivated.
Sending warm regards and love back to Germany!
Kind regards,
Janice, NA-KD.com
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Super nice team
Super nice team, helpful, answered immediately! Thanks a lot for your support :))
Date of experience: July 03, 2025
Reply from NA-KD.com
Hello Lu,
Wow, thank you so much for your amazing feedback.
It truly makes our day to hear that you had such a positive experience with our team.
Sending a big thank you and warm wishes your way!
All the best,
Janice, NA-KD.com
Fast replies and willing to help
Date of experience: July 03, 2025
Reply from NA-KD.com
Hi Lise,
Delivering prompt and helpful service is something we truly value, and your kind words mean a lot to our team.
Thank you for taking the time to share your experience!
Best regards,
Janice, NA-KD.com
Great customer service
Although my experience was not been ideal as I did not receive my order in time, I just wanted to say that your customer service has been amazing! Updating me regularly without me having to chase, automatically refunding me and providing a discount code to apologise. Really impressed with their customer service
Date of experience: July 04, 2025
Reply from NA-KD.com
Hello Sulta,
We sincerely apologise for the delay in receiving your order, but we're very glad to hear that our customer service team was able to keep you updated and support you throughout the process.
Thank you for your patience and understanding!
Sincerely,
Janice, NA-KD.com
excellent support and responds immediately
I needed to receive an item in a few days and the support immediately helped me understand the timing and reassure me. They were very nice and kind
Date of experience: July 04, 2025
Reply from NA-KD.com
Hi Chiara,
It’s wonderful to hear that our team could quickly clarify the delivery timing and offer reassurance.
Thanks so much for your lovely review! It’s our pleasure to assist you anytime!
Best regards,
Janice, NA-KD.com
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Really quick resolution
Really quick resolution when I had a problem. Thank you Marjory!
Date of experience: July 03, 2025
Reply from NA-KD.com
Hello Claudia,
It’s great to hear that things were resolved fast and smoothly. Marjory will be so pleased to know her support made an impact—thank you for your thoughtful feedback!
Warm regards,
Michaela Airam, NA-KD.com
Customer Service
I was very satisfied with the support I received. The customer service team was extremely responsive and handled my issue quickly and efficiently. They were also very accommodating and showed great goodwill throughout the process. Overall, it was a very pleasant experience, and I truly appreciated the friendly and solution-oriented approach.
Date of experience: July 02, 2025
Reply from NA-KD.com
Hello Nina,
Your words perfectly capture what we hope every customer experiences—timely support, genuine care, and a solution that feels effortless. Thanks so much for recognizing the team’s dedication!
Warm regards,
Michaela Airam, NA-KD.com
Everything was perfect
Everything was perfect, the service client support, the delivery and the blouses!
Date of experience: July 03, 2025
Reply from NA-KD.com
Hello Maria,
It’s so rewarding to know every part of your experience lived up to expectations. We’re thrilled the blouses and the service both made a great impression—thank you!
Kind regards,
Michaela Airam, NA-KD.com
Pretty clothes and nice customer…
Pretty clothes and nice customer service :)
Date of experience: July 02, 2025
Reply from NA-KD.com
Hello Maya,
Your kind words truly brightened our day! We put a lot of care into our pieces and support, so hearing this means the world to us.
Kind regards,
Michaela Airam, NA-KD.com
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5 star service
Had an issue with an order and found NA-KD customer services to be efficient, helpful and lovely! It's really about how you deal with things when they go wrong that sorts the really good companies from the not so good and NA-KD came out v.v. good!
Date of experience: July 02, 2025
Reply from NA-KD.com
Hello Fiona,
It means the world that you saw the effort behind the scenes. Great service isn’t just about when things go right—it’s about showing up when they don’t. Thanks for noticing and sharing it!
Kind regards,
Michaela Airam, NA-KD.com
I am so sad to be making this review
I am so sad to be making this review. I really like NA KD products, but my bag arrived with a defect and I still have not heard anything about my return.
I am writing this with the hope of finally having someone to talk to as it is impossible to get a hold of anyone in this company. They made the experience quite frustrating even as an overall happy costumer.
Date of experience: July 02, 2025
Reply from NA-KD.com
Hello Margarida,
We truly appreciate how much you’ve supported the brand, which makes it even more disappointing to hear this has been your experience. It’s never our intention to make resolving an issue feel this difficult.
Unfortunately, we weren’t able to locate your complaint from the information here. Please reach out to us via https://www.nakd.com/en/kundenservice/contact-us with “Trustpilot” in the subject line, and we’ll ensure your case is handled with care.
Best regards,
Michaela Airam, NA-KD.com
Very suportive and helpful customer…
Very suportive and helpful customer service! I”m very glad for all help and that you did everything to make my returns easy, thank you!
Date of experience: June 26, 2025
Reply from NA-KD.com
Hello Anita,
Knowing you felt fully supported and that the return process was easy shows us we're on the right track. Thanks for recognizing the effort—we're here to keep things smooth for you.
Best regards,
Michaela Airam, NA-KD.com
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Helpful and considerate customer service team
Had some difficulties with the delivery company which was dealt with very effectively and with a lot of consideration by the customer service team despite NAKD themselves not really being at fault.
Date of experience: June 24, 2025
Reply from NA-KD.com
Hello Lucie,
We’re really grateful for your understanding and for recognising our team's effort. Even if the issue was outside our control, making things right for you is always our priority. Thank you for sharing your experience.
Kind regards,
Michaela Airam, NA-KD.com
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Return has taken too long
I made a return over a month ago, it was delivered to them over 3 weeks ago and I still have no confirmation of my refund...
Date of experience: May 31, 2025
Reply from NA-KD.com
Hello Agni,
We hear you—and you're absolutely right to expect quicker updates. A return left unresolved for weeks is far from ideal. We'll ensure this is properly followed up and resolved without further delay.
Best regards,
Michaela Airam, NA-KD.com
Great customer care!
Date of experience: June 30, 2025
Reply from NA-KD.com
Hello Sophia,
We’re really glad to hear our customer care stood out to you. It’s something we genuinely take pride in—thanks for noticing and for taking the time to share it!
Best regards,
Michaela Airam, NA-KD.com
Everything is perfect 🤩 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
Date of experience: June 30, 2025
Reply from NA-KD.com
Hello Lie,
When someone says everything is perfect, that tells us we’re doing our job right. We appreciate your feedback and hope to keep delivering that same level of service every time.
Best regards,
Michaela Airam, NA-KD.com
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