Best option for young children on the market. Great customer service. Good colors and excellent GPS tracking capabilities. Love it and already bought my second watch for my younger son.
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Verified
We have had the watch for two weeks and it won't charge. I have reached out to support and waiting to hear back. We cannot use it while we wait. I ordered the charging base which hopefully will work b... See more
We researched many smart watches for our child and came upon the tic talk 5. We love it's functionality, wifi call ability, GPS , remote answer , parent controls and emergency call signals. It allows... See more
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Verified
My calls were answered, literally. That is an invaluable quality in a company to have in my opinion. My questions were kindly answered. I sent an email which was responded to within about 12 hour... See more
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Company details
- #17 of 47 best companies in Electronics Company
Written by the company
The trailblazing team at TickTalk designs the most advanced children’s smartwatches that foster a positive relationship between family communication and technology. By emphasizing responsible and healthy usage, over 275,000 families in 80+ countries trust a TickTalk smartwatch for their kids and preteens. Prominent media outlets praise TickTalk, including CBS News, Wirecutter, Time Magazine, Today, Parents, and USA Today, who have named the smartwatches among the best. Our latest model, TickTalk 5 includes all the core features TickTalk families love and trust to stay safely connected at an affordable price. This deluxe tool connects to a free Parental Control App to keep parents in the driver’s seat with location tracking, trusted contacts, emergency SOS alerts and the ability to block unknown numbers. A standalone 4G/LTE smartwatch, TickTalk 5 is a new-generation premium device with a revamped UI/UX interface that improves interaction and user experience, emphasizing simplicity, efficiency, and safety. The brand is COPPA Certified and committed to children's online safety and privacy. Strategically created without browsing access, games, or social media, TickTalk 5 is a powerful tool for parents searching for a way to stay in contact with their children with a safe cell phone alternative. TickTalk 5 allows children to ease into their first tech experience with kid-friendly apps. The most expansive messaging experience in a kid's smartwatch with seamless Talk-To-Text, quick responses, voice recordings, emojis, GIFs and group chats–all with end-to-end encryption. TickTalk 5 is designed with a simple and effective interface that ages pre-K to 6th grade can easily navigate. Explore more outstanding features: Connect More, Worry Less: TickTalk 5 enables voice and video calls over WiFi or data, offering communication for parents and children anywhere. TickTalk's signal booster offers unparalleled nationwide and global signal coverage, ensuring reliable communication and precise tracking for parental peace of mind. Lighter and Stronger: TickTalk 5 weighs 20% less than the previous model. Designed for rough play, featuring IP67 waterproof, shockproof and dustproof capabilities, it easily tackles the demands of childhood adventures. Improved Experience and Superior Quality: Battery standby time lasts up to 136 hours, reception boosted by 10%, and waterproofing enhanced by 20%. The Parental Control App has been optimized and now boasts a revamped interface for seamless operation. The new smartwatch comes with location tracking, historical routes, Emergency SOS, 911 response and the most parental control features than in any kids' smartwatch. Premium Features: Free music, podcasts and stories streaming powered by iHeartRadio Family*, activity tracking and a five-megapixel selfie camera. This high-resolution camera is equipped with 16 fun filters, allowing kids to get creative with their images and videos. "With TickTalk 5, our goal is to give every family an accessible, affordable solution for peace of mind," said the President and Co-Founder of TickTalk, Ying Gong. "Families with young children can enjoy our core communication and safety features and learn good habits for a positive and safe introduction to tech. At TickTalk, we strongly believe that children and parents staying connected shouldn't be a luxury but a right." TickTalk 5 purchases in the U.S. include a pre-installed nano-SIM using TickTalk Wireless, an affordable, pay-as-you-go cellular plan starting at $9.99/month + tax with no contracts or hidden fees. TickTalk 5 is priced at $149.99 MSRP in a range of colors. TickTalk 5 is available now! Visit myticktalk.com to shop for yours today! Every TickTalk 5 purchase comes with access to our dedicated Southern California based Support Team who are available Monday-Friday 9AM-6PM PST, 30-day money back guarantee, and our 1-Year Limited Warranty.
Contact info
565 West Lambert Road, 92821, Brea, United States
- (844) 260-4051
- support@myticktalk.com
- myticktalk.com
4.4
Excellent
2K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
Verified
Disappointed
We have had the watch for two weeks and it won't charge. I have reached out to support and waiting to hear back. We cannot use it while we wait. I ordered the charging base which hopefully will work but currently does not charge with the cable that came with it. About 40% of the time, the location is not accurate but then will be okay later in the day. I do like that we can call and text. We were liking it before it stopped charging.
Date of experience: July 01, 2025
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Best option for young children on the…
Best option for young children on the market. Great customer service. Good colors and excellent GPS tracking capabilities. Love it and already bought my second watch for my younger son.
Date of experience: June 29, 2025
Seems like a scam !!! Support is useless
Ordered two watches and two charger stations on the 15th of June, very early in the morning , got confirmation of my order , however up until now , the 20th of June haven’t received any notification that watches have been shipped. When ordering I calculated that they stick to their word and the claim that orders would be shipped on the same day if order was made before 2 pm. I payed for FedEx delivery almost 50$, and it should have taken them 3-7 days to reach UAE. So watches might have arrived already by now. We are traveling next week and will be out of the country for almost two
months , so it will be impossible to receive the shipment , and I was hoping to have watches for our kids when we are abroad . Support email is absolutely useless and haven’t received reply from them , despite contacting them almost 3 days ago. Worst customer service saber and seems like a scam !!! Would never recommend ordering from them . Might contact my bank to withdraw the operation as well, as they are not answering emails, as iv they haven’t shipped order yet , I would need to cancel and get refund , as watches won’t reach on time . Hilarious and extremely unprofessional!
Date of experience: June 15, 2025
Great service
Customer service has always been helpful and my kids love the watch
Date of experience: June 12, 2025
Verified
Too many little issues
Too many weird features - It would be nice to disable some of the extras - greeting cards, noises, etc.
Also please find a way for text to happen with all contacts, not just those with the app. This is actually my biggest gripe.
GPS not super accurate - my kid was at school and it showed he was on the freeway
Date of experience: May 21, 2025
Reply from TickTalk
Hi there. I am sorry that you are having a negative experience. We do take all these requests back to our design team for future updates. For the GPS we do have the SmartPin feature that can help teach the algorithm your child's normal route. Read this article to learn how it works: https://www.myticktalk.com/blogs/news-1/ticktalk-university-understanding-the-importance-of-smartpin-location-correction
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Verified
Best Watch
This watch is the best! It is not too expensive and gives you peace of mind to be able to reach your child anytime. It is easy to use, and the customer service is hands down the best! You always speak to a real person, and they are very friendly and helpful. I recommend this watch.
Date of experience: February 10, 2025
Reply from TickTalk
Great to hear! We are so glad that you are happy with your purchase!
Verified
The watch band could be longer
Date of experience: May 23, 2025
Reply from TickTalk
Hi there. I understand your concern with the band. We take all requests like this to our design team for future updates, so thank you for sharing.
Verified
The battery sucks
The battery sucks, doesn't even lasted more than 3 hours, the customer service is really bad, I waited on the chat for few hours with only 2 people in queue, Natasha needs to learn empathy and need to show productivity, post being connect on chat, she didnt even replied for 30 mins
Date of experience: May 16, 2025
Reply from TickTalk
Hi there. I am very sorry that you had a negative experience. There are some tips we can offer to help with the battery life. We have been extremely busy and are trying our best to get to everyone we can. If this article is not enough please email marketing@myticktalk.com and I can escalate your ticket. Here is an article that gives some useful tips on how to improve battery life. https://ticktalk.onsitesupport.io/knowledge-base/article/how-to-maximize-long-term-battery-lifespan-on-your-ticktalk?search=8959a1a96e40189c7a68a582291882db
Impossible to reach customer service
It's impossible to contact their support. Their chat isn't available during the times it says it will be. Emailing just says I'll get a response in 48 hours. I also called but it went straight to someone's voicemail.
Date of experience: June 04, 2025
Reply from TickTalk
Hi there! I am very sorry that you haven't been able to reach someone. We are working hard to get caught up on tickets and have just hired more reps to get to our customers for this very reason. Would you mind emailing marketing@myticktalk.com and I can escalate your ticket.
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Verified
I ordered the wrong charging cord and…
I ordered the wrong charging cord and they called me to check if I had made a mistake. Excellent service
Date of experience: June 02, 2025
Reply from TickTalk
So glad to hear that someone from the team was able to catch that! Thank you for your continued support.
Verified
Great service as always
Support was prompt, courteous, and very helpful.
Date of experience: May 30, 2025
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
Easy enough to buy and check out
Easy enough to buy and check out. We shall see how the watch is. So far so good.
Date of experience: May 30, 2025
Reply from TickTalk
Great to hear your shopping experience was positive. Thank you for your support.
Verified
FAST SHIPPING SAME DAY THATS INCREDIBLE!
Date of experience: May 29, 2025
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
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Verified
NO Customer Help, Not True Free Shipping
I tried to cancel my order RIGHT after I ordered. There was way to cancel the order. I wanted to cancel it so that I could order 2 watches instead of 1. I went to order another watch but I was going to be charged $30.00 AGAIN for shipping! I was told the shipping was going to be free but now I was going to pay $60 for shipping?!?!? No thanks!!! I tried calling and emailing the company. I tried to cancel and email the company that I purchased through. It's been days and I still haven't heard back.
Date of experience: May 27, 2025
Reply from TickTalk
Hello. I am very sorry that you had a bad experience. Please email marketing@myticktalk.com and I can help escalate your issue. If you live in the US you should get free shipping unless you chose expedited shipping by accident.
Verified
quick response
When my watch broke, customer service and shipping were helpful and responsive, even going beyond the usual scope of their role to solve my problem.
Date of experience: May 28, 2025
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
Verified
1- The band quality is very bad .
1- The band quality is very bad .. I purchased 2 watches for my 2 kids .. within few months I had to purchased and replaced one watch twice and the other watch once.
2- price is over priced.
Date of experience: May 27, 2025
Reply from TickTalk
Hello. I am very sorry that you had a bad experience. We understand that broken bands can be an issue. We will gladly replace it for you for free if this issue continues. Someone from our team will reach out shortly.
Verified
Fast, professional, and friendly
I appreciated timely and informative responses attention, and professionalism. Special thanks to Natasha for tremendous support.
Date of experience: May 23, 2025
Reply from TickTalk
Natasha is one of the best! We will share this kind review with her!
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Verified
I have had the model 5 for over a year…
I have had the model 5 for over a year now. It's a great "watch/phone" for my daughter. Our cat has chewed the base cord prompting me to buy 2 additional bases. Service is fantastic when purchasing more products. Thanks!
Date of experience: May 21, 2025
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review. Your cat seems to love TickTalk as well :D
Verified
So far so good!
Date of experience: May 14, 2025
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
Verified
Reply from TickTalk
Great to hear you had a positive experience. Thank you for your kind review.
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