Tap Score Reviews 174

Do not use this company. My results were supposed to be back almost a week ago. When I call, get automated recording that keeps cutting out. Unable to submit question via chat or email - button to submit doesn’t work.

Date of experience: July 08, 2025

I had several questions regarding water testing. I spoke with Kelly from Tap Score who answered my questions. She was extremely friendly and knowledgeable. I highly recommend this company.

Date of experience: July 01, 2025

I had some questions about the water quality report I received so I reached out via the help line. Robin was extremely helpful and informative, walking me through the test report and recommending additional testing, and then providing advice on treatment specialists. Highly recommend this company, excellent customer service.

Date of experience: April 18, 2025

I can't say enough for the professionalism from start to finish. The testing was simple and the instructions were perfect. Receiving my results were right on time with great detail. After reviewing my report I started a chat to ask some questions expecting a bot but instead I got Robin. All I can say is she was excellent answering my questions while adding a comfort level to the quality of my water. I did my research before using Simple Lab so I expected quality and I received it 10 fold over. This company is what all companies should strive for. I also learned my report will be on their website forever which gives reassurance if I ever need the report. All I can say is you will be happy with the product and the service.

Date of experience: April 10, 2025

Having you private well water tested is a good idea. It might seem frightening. I wasn't sure I really wanting to know. How would any issues be resolved. The crew at simplelab are skilled professionals, knowledgeable, and efficient. They provided understandable answers to my questions. They respond quickly, offering step by step support through the collection, mailing and importantly helping me understand the results. Very personal service by experts at their job, looking out for my health and well being of my family and friends. I have an element in my water to be removed. It will be easy, using modern, available technology. So glad I had my water tested.

Date of experience: April 04, 2025

Excellent service. The results and explanation of the results were very comprehensive and the recommendations honest and clear. I would highly recommend Tap Score to anyone interested in their water quality and would totally do your own testing prior to investing in a water filtration system so that you have your own data to compare to the salesperson's.

Date of experience: March 30, 2025

Excellent instructions, sampling instructions and process, and top notch customer support.

Date of experience: February 05, 2025

Buying water filtration is confusing and full of over-selling. Tapscore provides real, independent information and EXCELLENT customer service in interpreting results and understanding what type of filtration you need without any incentive to sell you a filter. You get live help from a knowledgeable real person in helping navigate - they saved me hundreds of dollars in not over buying or overcomplicating our water filtration needs for an a whole house approach.

Date of experience: January 27, 2025

I was looking for a detailed analysis of my water, and the test they offered checked all of my boxes. The process was very easy. They mail everything to you with a return shipping label. Instructions are clear. And turn around time was reasonable - quick enough for my needs in any case. The customer service is also very good. I reached out with a question and received a quick and detailed answer. Highly recommend.

Date of experience: December 11, 2024

First of all, I love the website it’s very organized and easy to navigate. Second, The customer service was very responsive and helpful. They helped me with my question within 5 minutes. Will 100% be ordering from Mytapscore again. Thankyou guys!

Date of experience: December 06, 2024

I ordered several tests from Tap Score / SimpleLab, and I was thoroughly impressed. The kits are easy to use, shipping was fast, and the results were comprehensive. The best part of the experience is the customer service, though. I got in touch with the folks at SimpleLab through the online chat feature a few times with tons of questions, and they were always very responsive, friendly, knowledgable, and willing to help. Robin and Kelly are awesome!

Date of experience: November 22, 2024

I was very alarmed and concerned when I got my results and needed them explained to me in more laymen’s terms. I was connected right away with Robin through the chat who broke everything down for me and answered every question that I had. I felt much better after I spoke with her and she was very reassuring. I would suggest that when someone gets their results that there is a summary (in simpler terms) and what intervention needs to be taken, if any. It can cause a lot of panic and anxiety and if you don’t know how to make heads or tails of your results and see a lot of alarming numbers / unfamiliar chemicals in your water. Overall, it was a good testing system and I would recommend it to others.

Date of experience: November 20, 2024

In September we used Simple Lab to test our well water to see if it contained chemicals related to Parkinson's disease The results of the test were incredibly comprehensive and the explanation of the hazards for each contaminant were detailed, specific and useful. They discovered a contaminant that needed to be treated for our health aside from my original concerns and informed us about how to do so. The process of testing was easily done with helpful instructions and my follow up questions were answered swiftly and specifically. I highly recommend them.

Date of experience: September 19, 2024

Easy collection and return with clear results. My daughter did a urine test which showed high levels of Tungsten and Uranium so I am trying to find the source. Our Uranium level at the main kitchen faucet seems to be in "legal" range so more research to be done, but this is super helpful.

Date of experience: August 21, 2024

Drinking Water Testing is literally the most important easy test you can perform. We cannot test the quality and safety of our food in the same way we can test the water we drink everyday to stay alive. We are our 70's and have lived on farms and drunk primarily well water we thought was good tasting for over 50 years. Our current farm is in SoCal and the water districts in the LA basin 2 hours away have been quietly cloud seeding the last two years to increase rain due to drought conditions in many areas, but that activity has caused rainfall to double for us at higher elevations which has caused ponding on adjacent properties and our well water to become polluted with sediment and Coliform and Ecoli bacteria. As soon as we saw the sediment, we tested our well water with our usual testing lab and even had our well pump guy test it as well and were not satisfied that the results were complete and comprehensive. While trying to solve the well water problem, we were forced to go on bottled water for months and as we checked out every aspect of our well, one scientist referred us to Tap Source water testing operating as Simple Lab as the best testing lab in the country.
We tested our well water with Simple Lab and they tested for and found pollutants that we have never tested for before. This forced us to tap into the local water district main line located in the area. Then, we separated the barn and livestock well water line from our home service line and installed a whole house filter system and tested that "city water" both unfiltered and filtered to make sure our whole house filter was working as advertised. Those two Simple Lab tests confirmed that the WHF was working well for filtering out the water treatment chemicals but not some of the more toxic organic chemicals in all groundwater. Simple Lab (particularly Kelly in customer care) helped us identify and work out resolutions for everything that the WHF was not filtering out, in two detailed email responses which were received by us within 24 hours of our reaching out to Kelly. Great company and service. I will never go back to the "hit and miss" labs we have used in the past. Blessings, John

Date of experience: September 26, 2024

MyTap Score experience was excellent. They were one of the few labs which could provide testing of 13 PFOS/PFAS forever chemicals and included in the test report the potential dangers of the these forever chemicals and the best recommendations on how these chemicals can be removed from city water sources. I have already recommended this test to my family and friends because of my belief that these chemicals are truly a harm to humans when consumed through drinking water and potentially through the absorption human skin.

Date of experience: September 27, 2024

the litmus paper provide expired in 2006 18 years ago !
IM WONDERING IF THE CHEMICALS you use for the tests also were expired then ! If so test results might be wrong >

Date of experience: September 02, 2024

Easy to deal with this company. They provide testing that is done in a reasonable amount of time and their instructions are easy to understand. We are a professional water treatment company and recommend mytapscore to our customers when they are looking for testing that we do not provide.

Date of experience: September 26, 2024

It was very easy to do the test with their included instructions. Results were on time and ready to understand with the ranges and information provided about each element. This is now my go to testing for our well water and I highly recommend them.

Date of experience: August 01, 2024

Easy experience, highly recommend for understanding the health of your tap water. I followed up with questions, and the answered in great detail, great customer service.

Date of experience: August 12, 2024