Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Someday WE all have the Freedom to do what we want "As long as nobody is harmed. Old OG /hippie credo." You are helping evolve medicine. I believe substituting quality edibles and hashish can heal... See more

Company replied

Rated 5 out of 5 stars

I had a very good experience with Dr. Cheryl Bugailiskis. Dr. Bugailiskis started the phone conversation while being prepared(went through our chart already), so we din't waste time going through the... See more

Rated 5 out of 5 stars

Prompt, convenient and compassionate. I can't rave enough about their superior communication, any day of the week, and fast turn around time. I feel valued and cared about each time I've spoken or ema... See more

Rated 5 out of 5 stars

This was a new provider for me. The website was so well structured. Every question was clear and I was impressed at how thorough the file they compile is. Made me trust them immediately. My interview... See more

Company replied


Company details

  1. Alternative Medicine Practitioner

Written by the company

At My MMJ Doctor, we're committed to unlocking the healing potential of medical marijuana through a streamlined, secure, and supportive process. Our mission is to provide you with easy access to medical marijuana cards, empowering your journey towards natural relief and wellness. With a focus on compassionate care, expert guidance, and confidentiality, we navigate the complexities of obtaining your medical marijuana card, ensuring a hassle-free experience. My MMJ Doctor stands as your ally in health, offering personalized support tailored to your unique needs. Discover a new horizon of wellness with My MMJ Doctor – your trusted partner in holistic healing


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Fast

Fast , easy and professional experience. Didn't think it would be that simple , Doctor was very nice.

Date of experience: June 01, 2025

Advertisement
Rated 1 out of 5 stars

Had scheduled appt

No consideration at all for my time. They simply don’t care and response was nothing but run around. Strategy is designed to have you give up waiting, then your fault. Had scheduled appt, waited 45 mins, (no response) I had to contact by message and was informed doctor left early. No explanation as to why I was not informed earlier. How about that for customer service.
Very reluctant and gave run around when asked for refund. Dispute accepted by credit card. Be warned

Date of experience: June 01, 2025

Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Truly it was a pleasure to meet you…

Truly it was a pleasure to meet you all. There has been 4 of you that have wrote me and I just think that y’all are wonderful. So keep up the good work ALWAYS promote what you do like this, but no script’s talk from your heart.. People tend to cling to the ones that they trust.

Date of experience: January 29, 2025

Advertisement
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed, as reading all of the other reviews here, I thought my interaction would be much more positive! I started the online app process on my cellphone the evening of 12/26/24, with the $149 fee taken out immediately that evening. I secured a 9AM appointment on 12/27/24. When 9AM came around, no call from Dr. Joel Durinka, which made me start to think this was a scam! I finally received a call at 9:33AM from Dr. Durinka, although the extent of which was a total of 21 seconds! Dr. Durinka said that I was approved for my card, although NO OTHER INFORMATION was provided. I checked my gmail account regularly, although the only other communication I received from MY MMJ DOCTOR was a document that Dr. Durinka completed with the AZDHS logo at the top left. Every attempt I made to reach out to the MY MMJ DOCTOR website resulted in my being asked if I was a NEW/RETURNING MMJ patient. After googling reviews on trustpilot.com, along with feeling frustration and feeling taken advantage of, I found contact information for the MY MMJ DOCTOR and reached out via email on 1/14/25. I received a reply from Jason (Heally) on 1/15/25, although his response made me feel as if I were a recalcitrant child! I’m a 60-year-old professional and didn’t appreciate this treatment from Jason. Jason stated the following, “All of our patients are aware that they need to submit their approval to the state once they receive their doctor's approval. Which is not included on the $149 fee.” As I had mentioned to Jason in my email, NO ONE, not the website, and certainly not Dr. Joel Durinka had ever mentioned the additional fee, along with the additional process required to obtain my mmj card! I feel like I was swindled and taken advantage of and I’m NOW out $149! I am in the Customer Service industry and will be escalating this on my own, as I feel not only was Dr. Joel Durinka not helpful, but Jason Heally was not helpful with his reply to my email inquiry. I have spoken with friends and family regarding my online interaction, and they’ve all stated that this is an unsatisfactory situation, and I should receive a refund. Please apply at your own risk on the MYMMJDOCTOR website and GOOD LUCK! I hope that others receive a much more proactive customer service interaction than I have.

Date of experience: December 27, 2024

My MMJ Doctor logo

Reply from My MMJ Doctor

Dear Carla,

Thank you for taking the time to share your experience with us. We deeply regret to hear that you felt dissatisfied with our service, and we want to assure you that we value your feedback and take it very seriously.

First and foremost, we apologize for the delay in your scheduled appointment on 12/27/24. While we strive to adhere to all scheduled times, occasional delays can occur due to unforeseen circumstances. We regret any inconvenience this caused and appreciate your patience during the brief consultation call with Dr. Durinka. His focus during the call was to ensure you were eligible and certified promptly.

Regarding the next steps for obtaining your MMJ card, I would like to clarify that the additional state registration process and fees are clearly outlined on our website. Specifically, on the “Arizona State” page, we detail that patients must submit their certification and proof of residency to AZDHS and pay a separate state fee for the final issuance of the card. We apologize if this information was not reiterated during your call, and we’ll work on improving how we communicate these steps more clearly during consultations.

We are also sorry to hear about your frustration with our customer support interaction. It was never our intention to make you feel dismissed or unappreciated. We will review this internally to ensure that future communications reflect the professionalism and empathy we aim to provide.

We are currently investigating this issue further to ensure a fair resolution and to address any concerns you may have. Please feel free to reach out to us directly at (888)-281 8758, and we will do our best to assist you.

Thank you again for bringing this to our attention, and we hope to regain your trust in the future.

Rated 5 out of 5 stars

Someday

Someday WE all have the Freedom to do what we want "As long as nobody is harmed. Old OG /hippie credo."
You are helping evolve medicine. I believe substituting quality edibles and hashish can heal alcoholism, opioid, Xanax. ....possibly even gambling to allow social interaction with shared ingestion of MMJ Da kine. ALOHA

Date of experience: January 02, 2025

My MMJ Doctor logo

Reply from My MMJ Doctor

Dear Gary,

Thank you so much for your thoughtful and inspiring review! We’re truly honored to be part of a movement that’s helping to evolve medicine and improve lives. Your belief in the potential of MMJ to heal and foster meaningful social interactions is truly heartwarming and aligns with our mission to make a positive impact.

We’re grateful for your support and encouragement as we continue to provide quality care and solutions to our patients. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look