GEM SLEEP Reviews 11

They paired with UHC to rip me off. Consider the current state of the UHC CEO, this company provides equivalent terrible service. No wonder they are buuuuddies. After wearing the test device for 9 hours it read that I only wore it for 4 hours. The Zendesk help system was TERRIBLE when it came to trying to upload my picture. This took over three weeks because their website is TRASH. Now I got hit with an unusually high insurance bill because they are OUT OF NETWORK, I am sorry, WHAT?! I DON'T EVEN HAVE A DEVICE FOR SLEEPING YET!!!!!!

Date of experience: May 30, 2025

Great service - amazingly fast results! Seamless program for the client!

Date of experience: June 04, 2024

I had a great experience with GEM! I loved the convenience of doing the sleep study at home with a simple wrist/finger monitor vs having to be at a sleep lab hooked up to machines. When I received my report and needed a CPAP machine, my GEM coach helped me get connected to their partner CPAP equipment company that took my insurance. It was all seamless, virtual, and easy process. I highly recommend for anyone who is considering a sleep study for sleep apnea!

Date of experience: February 07, 2025

They offered everything I needed at a very fair price. It is easy to use my HSA to pay and my products are delivered promptly. I highly recommend GEM Sleep!!!!!

Date of experience: January 08, 2025

I have doubts about the sleep study Gem sleep conducted on me. After getting the data back, they made a determination on a 5 hour long sleep study. I would have assumed they’d ask for a longer data set, maybe even a few nights of such data…

I plan on getting a different study elsewhere that takes a more comprehensive view of the issues. I do not recommend Gem sleep. It just feels wrong getting medical advice from such poor data.

Date of experience: January 15, 2025

Absolute bullshit scam. Total waste of time and money. Recommended via UHC insurance portal. Typical medical system billing - no warning of actual price, and you get billed hundreds of dollars months later. Billed for a 30-second bullshit “doctor” appointment.

Date of experience: November 20, 2024

I wish I read other reviews before I went into this. It’s a waste of time and money. First off, they cancelled my initial appointment suddenly. When I finally rescheduled, I went in thinking I’d have a 10 minute visit according to their text alert. I was billed for a 30 minute appointment when the telehealth call lasted less than a minute. They didn’t even follow up with me after the visit. I don’t believe my results were accurate so I’ll have to go for further consultation elsewhere. I would not recommend them to anyone.

Date of experience: August 30, 2024

Scam! I talked to someone for 2 minutes. They asked me identifying questions to make sure I was the right person. Then they said ok your sleep study device is on the way. For that 2 minute conversation I was billed &79. I did the study sent it to them and got an email with a referral to another dr for a mouth guard. Then received a bill for almost for $400 for the whole process.

Date of experience: September 01, 2024

The service was acceptable/average but the billing was misleading and the charges were unacceptably high. This company was linked through my insurance carrier but now they are out of network so I have to pay the high charges out of pocket. If you are here checking on these reviews, my advice is to be very careful with them on the financial side and to get the coverage guarantee in writing before starting the process.

Date of experience: September 26, 2024

Sleep study was covered by insurance. The first "didn't work" so they had to send a 2nd device. I fell within the margin of error and after 6 weeks of back and forth they agreed to give me a prescription for cpap.
Now during this 6 weeks of back and forth, they went from me owing them money to no you're insurance paid it to literally the SAME customer rep saying yeah you do owe money, since they gave me a 2nd test (remember THEY messed up the 1st one)

The customer service is awful, and pitiful. There are maybe 2 representatives to work for this entire company.

They've got all the domain space and you wonder why there's only one other review than mine.

They are crooks, cheaters, liars, and have caused me to LOSE sleep over this stupid test.

Save yourself time and money and go somewhere else.

This company is a total scam, borderline fraudulent

Original review wrote in August 2024.
As over November 2024 they still call weekly. There are only 4 people that work at this company.

SCAM

Date of experience: August 25, 2024

Honestly this company feels like a scam. I'm experiencing many symptoms of sleep apnea and shelled out nearly 200$ right before the holidays for their at home sleep study because places in my state are booking months in advance and my doctor and I are concerned by my symptoms: falling asleep while driving, impaired cognition, heavy snoring, high HR while sleeping, low spo2 while sleeping, severe daytime drowsiness, and family history of apnea.

It took 3 weeks for my test to reach me, on Thursday December 28th into Friday the 29th I completed my sleep study. The testing equipment was simply a watch with a finger monitor attached to it. Slept as was instructed, and that day when the test uploaded I received an email saying it would be 7-10 business days before my results arrived.

Today, the next day, Saturday afternoon I received my results back. Saying that there's no apnea at all, and I'm totally fine, except that my sleeping heart rate is very high (which is one of the symptoms my doctor specified was directly related to my body trying to compensate for the lack of oxygen). And when reading through my tests, found terrible inapplicable advice like "patient should work on their diet, exercise, and lose weight" even tho my reported BMI was 25 and I am extremely healthy and active, and to reduce alcohol consumption, I literally do not drink at all.

The only way to talk to someone in the company about your results is to pay 85$. So honestly this whole company feels like a scam. When I get my apnea results back from my REAL sleep study in February I will be submitting to GEM and expecting a full explanation for their crap test. And a damn refund.

DO NOT use this company unless you are basically passing away in your sleep because that is the only way they will recognize your apnea as legitimate.

Date of experience: December 28, 2023