myGemma Reviews 2,848

My bag came exactly as expected. It feels brand new. Shipping was fast. I am very happy with my purchase.

Date of experience: June 30, 2025

The ring is beautiful and just as described. The shipping was fast although FED EX was an issue. After they lost and re-routes the package which needed a signature and my husband stayed home to sign for it, it never arrived. I finally had to have it left at a FED EX location for pick up. It was a hassle! I only paid 199.00 and a signature required?? It was not a smooth delivery but not the companies fault. It was in delivery that was an issue.

Date of experience: June 19, 2025

The product shipped timely was in great condition.

Date of experience: June 27, 2025

Fast and quick and smooth

Date of experience: June 17, 2025

Date of experience: June 13, 2025

The purchase was smooth and Stephanie was so helpful to me making my decision. I love my Louis Vuitton Mahina Carmel Hobo bag. It was exactly as described. The shipping was on point. Great experience.
Thank you MyGemma!!!!

Date of experience: June 12, 2025

My wife absolutely loves ring, the price was great and the customer service is excellent.

Date of experience: June 12, 2025

I wouldn’t sell with anyone else. My Gemma are the most professional, easy and trustworthy company I have ever dealt with regarding selling my designer goods.
The process is so simple, very easy- they paid for the shipping to USA- which was fully trackable. They honoured the price they had given me via email. (No haggling down)
I had previously sold with them prior the move to America- but the service hasn’t changed- please don’t worry about your goods being sent to USA. It’s such an easy process.
I dealt with Emre on both occasions. The price I received for my goods was fair and the money was in my bank within 24hrs.
Excellent service

Date of experience: June 25, 2025

I am so happy with my purchase! I had been doing a lot of research and finally found this now discontinued LV bag and they gave a great price and described it perfectly. I had no doubt it was authentic but was also appreciative of their guarantee in case it was not the real thing. But it is and I love it!

Date of experience: March 17, 2025

Great company to deal with. Always such an amazing experience working with Mark.
Everything has been done very quickly and professionally.
Highly recommend.

Date of experience: June 20, 2025

Very good customer service and on time delivery of my item

Date of experience: May 29, 2025

I had high expectations when I chose to sell my Gucci Marmont bag through MyGemma, but unfortunately, my experience has been disappointing. The bag was in excellent shape when I sent it in, carefully stuffed to maintain its structure. However, it was returned to me completely flattened and creased—clearly not handled with the care you’d expect from a company that specializes in luxury resale.

To make matters worse, the original stuffing I sent with the bag was not returned, and no internal support was added during return shipping. Anyone familiar with the Gucci Marmont line knows how easily it loses shape without proper support.

I shared before-and-after photos with MyGemma and explained the situation, but they refused to acknowledge any responsibility. I proposed a fair solution—to have them reimburse the cost of reshaping or compensate the difference if another resale platform offered a lower quote due to the condition—but this was ignored.

Luxury resale requires careful handling and trust. I did not receive that here, and I would caution others to think twice before sending valuable items without written guarantees around handling and return protocols.

UPDATE: Just seeing the reply from the myGemma management team. I appreciate the clarification, but I want to set the record straight. The issue is not about the bag being declined due to odor — I accepted that decision without argument when it was communicated. The real issue is that the bag was returned to me in significantly worse condition than when I sent it out. The structure was visibly distorted, creased, and collapsed to the point where it is no longer sellable. I have photos as well as email confirmation from your manager acknowledging mishandling during your inspection process.

While myGemma continues to focus on the odor, this deflects from the actual damage that occurred while the bag was in your care. I stored this item properly prior to shipment and had no concerns about its shape. It was only after it was returned that I found it collapsed and deformed. I reached out professionally to address this, but instead of taking responsibility, I was dismissed and portrayed unfairly for raising a valid concern. It’s disappointing to see a luxury resale platform shift focus and avoid accountability in this way.

This review is not about a declined sale, it's about how an item was returned in unacceptable condition and how poorly the concern was handled.

Date of experience: June 11, 2025

Most personalized experience I have ever had selling my bags. Mark is the absolute best! If you want the highest payout, personal service this is the place to deal with. I won’t deal with anyone else

Date of experience: June 12, 2025

The shipping was fast. The item looks great as described. I will come back to purchase more.

Date of experience: May 27, 2025

Great service and merchandise!!

Date of experience: May 27, 2025

Such an effortless, smooth transaction! I’m thrilled with the item, the price! Fantastic!

Date of experience: May 27, 2025

***UPDATE 6/19/25!!! I was wrong!! As soon as they saw my original review, they reached out to me and corrected everything asap and also verified authenticity of the ring.
Customer service is amazing and I have no fear of doing business with them in the future. Thank you so much Nicole! I am a satisfied customer now!!

Original review: I am upset. I believed I bought authentic Cartier Ring and I went to get it sized and they told me that the metal came back inconclusive and they wouldn’t move forward. I would like my money back!!

Date of experience: May 20, 2025

I am very happy I found myGemma. I've sold a few luxury items to them and couldn't be more pleased. I have always received fast responses, and immediate payment. Emre Kocahasan is my point of contact and he has always been helpful, providing me with polite and great customer service.

Date of experience: June 04, 2025

Item was delivered as described. Reached out to customer service with a question and received a prompt response.

Date of experience: May 12, 2025

The product was exactly as described, the item shipped very quickly, and myGenma communicated very well The entire transaction.

Date of experience: May 05, 2025